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Heiser Chevrolet Cadillac of West Bend

(1,637 reviews)
Visit Heiser Chevrolet Cadillac of West Bend
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed

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New (262) 299-4739 (262) 299-4739
Used (262) 384-3679 (262) 384-3679
Service (262) 423-6567 (262) 423-6567

Inventory

See all 197 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2001.
As the premier Chevrolet and Cadillac dealer serving the community Heiser brings exceptional inventory amazing pricing and outstanding service to the area. Our hassle-free internet shopping experience is second-to-none. You'll find a friendly staff that welcomes your email inquiry phone call and visit to our new facility. Our service department offers a price comparison plus a complimentary car wash Wi-Fi snacks & refreshments or shuttle to get you on your way! Our technicians are factory trained & certified to work with OEM parts. Stop in for all your auto maintenance or repair needs! And ask about Cadillac Elite Care!
"Today's Your Day"

Service center

Phone number (262) 423-6567

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–12:00pm
Sunday
Closed

Meet our employees

Reviews

(1,637 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heiser Chevrolet Cadillac of West Bend from DealerRater.

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Very clean and friendly staff .

Very clean and friendly staff . Appointment was on time and service done in timely manner.

Very clean and friendly staff .

Very clean and friendly staff . Appointment was on time and service done in timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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I call, no one calls me back.

I call, no one calls me back. I have an extended warranty which provides a loaner, you never have one available. Transmission service? Now I have a puddle in my garage.

I call, no one calls me back.

I call, no one calls me back. I have an extended warranty which provides a loaner, you never have one available. Transmission service? Now I have a puddle in my garage.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Nathan Heimerl 262-808-2735 nathan.heimerl@heiser.com

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This is the best service center in town.

This is the best service center in town. They're knowledgeable, courteous and timely. We enjoy working with Will, Liam and John!

This is the best service center in town.

This is the best service center in town. They're knowledgeable, courteous and timely. We enjoy working with Will, Liam and John!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser Chevrolet service team in West Bend. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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This was my first time having my car serviced at Heiser.

This was my first time having my car serviced at Heiser. I was impressed on how professional Will was in answering any questions I had. Heiser did an oil change, tire rotation and multipoint inspection in a little over a half hour. I am glad that I bought my Equinox from Heiser.

This was my first time having my car serviced at Heiser.

This was my first time having my car serviced at Heiser. I was impressed on how professional Will was in answering any questions I had. Heiser did an oil change, tire rotation and multipoint inspection in a little over a half hour. I am glad that I bought my Equinox from Heiser.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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I've been in twice to have several problems looked at.

I've been in twice to have several problems looked at. One that I think is important is the lane change alert. It doesn't beep until my vehicle is half way over into the next lane. This is dangerous but I've been told nothing can be done about it. There are also several other problems that can't seem to be fixed.

I've been in twice to have several problems looked at.

I've been in twice to have several problems looked at. One that I think is important is the lane change alert. It doesn't beep until my vehicle is half way over into the next lane. This is dangerous but I've been told nothing can be done about it. There are also several other problems that can't seem to be fixed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Brian Crandall Sales Director / General Manager bcrandall@heiser.com

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Cesar and Heiser were fantastic to work with!

Cesar and Heiser were fantastic to work with! Would highly recommend them to anyone looking for a car!

Cesar and Heiser were fantastic to work with!

Cesar and Heiser were fantastic to work with! Would highly recommend them to anyone looking for a car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Dear valued customer, Thank you so much for your 5-star rating! We look forward to working with you again in the future.

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Very enjoyable experience, the best price, warranty and

Very enjoyable experience, the best price, warranty and easy to work with. Their inventory is amazing

Very enjoyable experience, the best price, warranty and

Very enjoyable experience, the best price, warranty and easy to work with. Their inventory is amazing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Valued Customer, Thank you so much for your 5-star rating! We look forward to working with you again in the future.

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A few glitches, , , lots of personnel changes during our

A few glitches, , , lots of personnel changes during our purchase. Good recommendations from others. Final GM was awesome!

A few glitches, , , lots of personnel changes during our

A few glitches, , , lots of personnel changes during our purchase. Good recommendations from others. Final GM was awesome!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Dear valued customer, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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Muy buena ubicación, excelente servicio.

Muy buena ubicación, excelente servicio. El behiculo que adquirí esta en muy buen estado y el servicio que me brindan cuando el behiculo lo requiere es excelente, estoy muy conte ta con su buen servicio y atención

Muy buena ubicación, excelente servicio.

Muy buena ubicación, excelente servicio. El behiculo que adquirí esta en muy buen estado y el servicio que me brindan cuando el behiculo lo requiere es excelente, estoy muy conte ta con su buen servicio y atención

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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Very friendly and responsive to my questions.

Very friendly and responsive to my questions. Also helpfull with the two trucks I was interested in.

Very friendly and responsive to my questions.

Very friendly and responsive to my questions. Also helpfull with the two trucks I was interested in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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