[{"id":550358,"personPtyId":51172518,"firstName":"Sherry","lastName":"Konek","titleText":"Sales and Leasing Consultant","shortBioText":"Prior to getting into the auto business, I was a stay at home mom and a substitute teacher for 12+ years in West Bend, WI. 3 years ago, I came to Heiser Chevrolet Cadillac to look for a car for my daughter. The car that I came for on Friday, was sold on Saturday... (I went home to think about it).... It prompted me to say, \"if cars sell this fast I'm in the wrong business\", (just kidding of course, I loved my teaching job)... After numerous calls from management and my sales reprehensive Samantha, I joined the Heiser team! I love it! I pride myself on integrity, not being high pressure, you tell me what you need and want and I will make sure you find what you are looking for... I know you will not only be completely satisfied with me, but my whole Heiser team. I'm looking forward to working with you and welcoming you to our Heiser family!","emailTxt":"sherry.konek@heiser.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":71,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39678/employees/bd00cd2de847.jpg","drDealerId":39678,"dealerEmpStartDtUtc":"1438387200","industryStartDtUtc":"1438387200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":550455,"personPtyId":51172508,"firstName":"Chad","lastName":"Braeger","titleText":"Sales and Leasing Consultant","shortBioText":"I am a retired police office and have been with Heiser for a little over a year. I currently reside in West Bend area have two children. Experience with dealing with credit challenges. My goal is to make sure that you have a relaxed and fun buying experience. I have experience, and the patience, to help those who have credit challenges. Do not be embarrassed or let that stop you from finding a new vehicle. I'm here to help you.","emailTxt":"chad.braeger@heiser.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39678/employees/20aa706fd498.jpg","drDealerId":39678,"dealerEmpStartDtUtc":"1501545600","industryStartDtUtc":"1309478400","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":547488,"personPtyId":50445156,"firstName":"Gary","lastName":"Marcouiller","titleText":"New Car Manager","shortBioText":"I grew up in Rib Mountain, WI but I've been in this area since 2002. I grew up playing hockey and I'm happy to say I still have all my teeth! When I'm not at the dealership, I enjoy spending time with my wife and my dog and enjoy vacationing. Our goal at Heiser is to provide top notch customer service and make you feel like you're part of the family.","emailTxt":"Gary.marcouiller@heiser.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":60,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39678/employees/554b4c7d441a.jpg","drDealerId":39678,"dealerEmpStartDtUtc":"1451606400","industryStartDtUtc":"1025481600","certifiedEmployee":true,"deptDscrp":"Management"},{"id":550257,"personPtyId":51115921,"firstName":"Joe","lastName":"Vicari Jr.","titleText":"Cadillac Manager","shortBioText":"I've been in the auto business for a number of years and have held a variety of positions throughout the dealership. At Heiser, we pride ourselves on honesty and integrity and strive to provide every customer with an easy and hassle-free experience. When I'm not at the dealership, you will find me spending time with my wife and our German Shepherd.","emailTxt":"jvicarijr@heiser.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":39,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39678/employees/1c03f808a45d.jpg","drDealerId":39678,"dealerEmpStartDtUtc":"1298937600","industryStartDtUtc":"757382400","certifiedEmployee":true,"deptDscrp":"Management"},{"id":578415,"firstName":"Leigh","lastName":"Mattilla","titleText":"Sales","shortBioText":"","emailTxt":"leigh.mattila@heiser.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39678/employees/8c45ba89f579.jpg","drDealerId":39678,"dealerEmpStartDtUtc":"1535760000","industryStartDtUtc":"1535760000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":550315,"personPtyId":51173512,"firstName":"Cesar","lastName":"Nunez","titleText":"Sales and Leasing Consultant","shortBioText":"Hi everybody, thank you for reading my profile. Let me share a few things about myself. I was born in the Dominican Republic and moved to Wisconsin over 25 years ago. I really enjoy the 4 seasons that Wisconsin has to offer. I enjoy sports, especially football, and I'm a big fan of all the sports teams in Wisconsin.","emailTxt":"cesar.nunez@heiser.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":83,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39678/employees/e96b3a7a9c2d.jpg","drDealerId":39678,"dealerEmpStartDtUtc":"1343779200","industryStartDtUtc":"1343779200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":581035,"firstName":"Bob","lastName":"Felder","titleText":"Used Car Sales Manager","shortBioText":"I started as a lot attendant with Heiser back in 1984. I have 5 children and 8 grand children. My youngest has downs syndrome and is the joy of my life. \r\nI strive to make your experience with Heiser a easy process.","emailTxt":"robert.felder@heiser.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":39678,"dealerEmpStartDtUtc":"441763200","industryStartDtUtc":"441763200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":550484,"personPtyId":51172513,"firstName":"Mathias \"Taz\"","lastName":"Derksen","titleText":"Sales and Leasing Consultant","shortBioText":"I grew up in northern Minnesota but have been in WI since 2012. Prior to the move I spent 8 years in the Marine Corp and did two tours in Iraq and one in Afghanistan and when I retired from the military, I became a deputy sheriff. My move to Wisconsin landed me a job in working for Heiser Chevrolet Cadillac and I've been here ever since. I am extremely honest and will make your car buying experience hassle free and fun. This is not meant to be a scary or intimidating process and I promise to be transparent with you. When I'm not at the dealership, you can find me in woods or on a lake.","emailTxt":"mathias.derksen@heiser.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":35,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39678/employees/9d759667f818.jpg","drDealerId":39678,"dealerEmpStartDtUtc":"1349049600","industryStartDtUtc":"1306886400","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":642750,"firstName":"Service","lastName":"Team","titleText":"Service Team","emailTxt":"westbendserviceteam@heiser.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":39678,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":607726,"firstName":"Taylor","lastName":"Nelson","titleText":"Marketing Assistant","emailTxt":"taylor.nelson@heiser.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":39678,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":642749,"firstName":"Nathan","lastName":"Heimerl","titleText":"Service Advisor","emailTxt":"nathan.heimerl@heiser.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":39678,"dealerEmpStartDtUtc":"1356998400","industryStartDtUtc":"1249084800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":642805,"firstName":"Rafael","lastName":"Rivera","titleText":"General Manager","emailTxt":"rafael.rivera@heiser.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":39678,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":642748,"firstName":"Lana","lastName":"Finch","titleText":"Service Manager","emailTxt":"alayna.finch@heiser.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":39678,"dealerEmpStartDtUtc":"1335830400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":642752,"firstName":"Steven","lastName":"Hanke","titleText":"Service Advisor","emailTxt":"steven.hanke@heiser.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":39678,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":588414,"personPtyId":38529327,"firstName":"Samantha","lastName":"Calmes","titleText":"Digital Marketing Manager","emailTxt":"scalmes@heiser.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":39678,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":581018,"firstName":"Michael","lastName":"Sires","titleText":"Sales","shortBioText":"I'm very new to the automotive sales business. I'm from Rio Vista, CA a small town on the banks of the Sacramento river, a wonderful place with long warm summers spent fishing and boating the Delta, and flying kites and biking the Montezuma hills. Many years followed in the Oil and Gas industry throughout California and Alaska, culminating at TEXACO with a Unix admin position supporting an IMAX theater designed to study the reservoir and geology of an active steam driving oil field. I came to Wisconsin as a Unix systems engineering consultant and after ten years started a gourmet food and gift retail store in Eugene, OR. I'm back in West Bend now, enjoying my days and watching my grand kids grow!","emailTxt":"michael.sires@heiser.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":39678,"dealerEmpStartDtUtc":"1546300800","industryStartDtUtc":"1546300800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":580512,"firstName":"Jerry","lastName":"Worley","titleText":"sales and leasing consultant","shortBioText":"I was born and raised in a small town called Catawissa in the state of Missouri. I have lived in Wisconsin for nearly 30 years. My hobbies are riding my Harley Davidson with my wife and playing ball with my German Shepherd named Lexi and I enjoy shooting pool as well. I love my job because I enjoy helping people find that perfect vehicle that will fit their needs and budget.","emailTxt":"gerald.worley@heiser.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39678/employees/5ae6b6a5b46d.jpg","drDealerId":39678,"dealerEmpStartDtUtc":"1546300800","industryStartDtUtc":"1448928000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":550323,"personPtyId":51171737,"firstName":"Phil","lastName":"Lambo","titleText":"Equity Advisor","shortBioText":"","emailTxt":"phillip.lambo@heiser.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39678/employees/c5088eac3f37.jpg","drDealerId":39678,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":642751,"firstName":"Matthew","lastName":"Myszka","titleText":"Service Advisor","emailTxt":"matthew.myszka@heiser.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":39678,"certifiedEmployee":false,"deptDscrp":"Service"}]

Heiser Chevrolet Cadillac of West Bend

4.7 out of 5 4.7
Rectangle 48
Sales
Service Closed

Heiser Chevrolet Cadillac of West Bend Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 12:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since April 2001

As the premier Chevrolet and Cadillac dealer serving the community, Heiser brings exceptional inventory, amazing pricing

...

and outstanding service to the area. Our hassle-free internet shopping experience is second-to-none. You'll find a friendly staff that welcomes your email inquiry, phone call and visit to our new facility. Our service department offers a price comparison plus a complimentary car wash, Wi-Fi, snacks & refreshments or shuttle to get you on your way! Our technicians are factory trained & certified to work with OEM parts. Stop in for all your auto maintenance or repair needs! And, ask about Cadillac Elite Care!

""Today's Your Day""

Service

Tire Rotation

$19.95 and up*

Oil, Filter Change

$39.95 and up*

Multi-Point Inspection

Complimentary

Wiper Blade Replacement

$19.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
547 lifetime reviews. Includes reviews of Heiser Chevrolet Cadillac of West Bend from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    June 27, 2020

    Great to work and deal with...down to earth and military veteran...2nd vehicle we purchased from him and gave us good deal on both

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your continued business and your 5-star review! Taz appreciates your feedback and is happy to help! We look forward to seeing you in the... future. Enjoy your new ride and have a great day.


    Worked with:
    Mathias "Taz" Derksen

    Sales and Leasing Consultant

    (4.7) 35 reviews

  • 5.0 out of 5
    June 26, 2020

    Very good Services, check for any recalls He.showed me the bill up front.He listen to the Question that I had ask him was satisfied.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business and 5-star review! Have a great day.


    Worked with:
    Mathias "Taz" Derksen

    Sales and Leasing Consultant

    (4.7) 35 reviews

  • March 18, 2014

    I bought my car from Heiser Chevrolet of West Allis, but sometimes have my car serviced at Heiser Chevrolet of West Bend as it is very convenient. Its... great how clean the entrance is, how they communicate the work to be done, as well as anything they might find. When they are done, they go through all of the inspections/diagnostics that they performed to present a detailed picture of the state of my vehicle. And they washed away the winter salt. I'm not sure what I enjoy most about the waiting area, the WI-FI or free snacks. It is clean and quiet, so I can actually get work done while I'm there. Sometimes, my car is done long before I am ready to leave.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your loyalty and patronage of both of our Heiser stores. We are honored that you gave us the opportunity to earn your business at both l...ocations. Thank you for taking the time to review us. Warmest regards, Rick Nelson, General Manager.

  • 3.0 out of 5
    June 19, 2020

    We were overcharged for are Impala not a good practice by 3000.00 quit lying to people you'll be in business longer!! Not happy!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear valued customer, thank you for your feedback. We appreciate your business and we are looking into your concerns. Please reach out to our General... Manager Rafael Rivera with the best contact number for you. You can reach him at rafael.rivera@heiser.com or via phone at 414-808-2705. Thank you!


    Worked with:
    Cesar Nunez

    Sales and Leasing Consultant

    (4.9) 83 reviews

    Bob Felder

    Used Car Sales Manager

    (4.8) 22 reviews

  • 5.0 out of 5
    June 19, 2020

    Heiser Chevrolet of West bend conitinues to be the best dealership in West Bend and southeast Wisconsin! They take care of their customer! My wife And... I have leased many vehicles through them and will continue to do so. We feel like its not that we go there to talk nimbers as its more to talk and have fun through the process!

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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear valued customer, thank you for your continued business! We appreciate your review. We hope you are enjoying your new vehicle. Have a wonderful da...y!


    Worked with:
    Gary Marcouiller

    New Car Manager

    (4.9) 60 reviews

    Joe Vicari Jr.

    Cadillac Manager

    (4.9) 39 reviews

    Cesar Nunez

    Sales and Leasing Consultant

    (4.9) 83 reviews

    Service Team

    Service Team

    (4.7) 10 reviews

    Taylor Nelson

    Marketing Assistant

    (4.9) 8 reviews

    Rafael Rivera

    General Manager

    NOT RATED

    Samantha Calmes

    Digital Marketing Manager

    NOT RATED

  • 5.0 out of 5
    June 18, 2020

    We've bought two vehicles from Heiser Chevrolet Cadillac in the past 6 years and have all service done there. Their work has always been great and we find... their prices to be very competitive. Their staff does everything they can to make you happy, and we appreciate the great service and convenient hours. Always ready when promised, and with a car wash thrown in. Can't beat it.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert, thank you so much for taking the time to give us such a great review! We really appreciate your continued business with sales and our service ...department. Have a great day!


    Worked with:
    Sherry Konek

    Sales and Leasing Consultant

    (5.0) 71 reviews

    Mathias "Taz" Derksen

    Sales and Leasing Consultant

    (4.7) 35 reviews

    Service Team

    Service Team

    (4.7) 10 reviews

    Nathan Heimerl

    Service Advisor

    (4.4) 7 reviews

    Lana Finch

    Service Manager

    NOT RATED

    Steven Hanke

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    June 17, 2020

    Very professional approach to selling our vehicle during this pandemic. The staff was more than willing to drive the vehicle to our home for a test drive.... Thank you

    Not Applicable
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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear valued customer, thank you for your feedback! We are happy we were able to help during this time. Have a fantastic day!


    Worked with:
    Sherry Konek

    Sales and Leasing Consultant

    (5.0) 71 reviews

    Gary Marcouiller

    New Car Manager

    (4.9) 60 reviews

  • 1.0 out of 5
    June 17, 2020

    The sales manager and the finance manager is full of crap. They were unwilling to negotiate the price of the vehicle and tried to make me put down a $5000... deposit when I agreed to $1000 when completing the financial application with the internet sales associate. I was later pulled to the side and apologized to by a person who had nothing to do with my sale but saw how me and my fiance was treated. I ended up putting down $2600 and every add perk to my sale was taken away. No warranty, no disinfected guard, no extra nothing. They didn't even want to put gas in the truck. I will never ever recommend this place!!!! Finance Manager is sloppy, rude, Unqualified for position and should be replaced.

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    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Elsa, thank you for taking the time to let us know how your experience went. We truly appreciate your business. We have sent your concerns to the appr...opriate individuals so they can address the issues you faced. Customer satisfaction is our top priority and we apologize you weren't treated with that level of respect. Our Sales Director Mary Bennett would like to know more about your experience. Please reach out directly to her at mary.bennett@heiser.com with the best contact number for you. Thank you.


    Worked with:
    Mathias "Taz" Derksen

    Sales and Leasing Consultant

    (4.7) 35 reviews

    Rafael Rivera

    General Manager

    NOT RATED

  • 5.0 out of 5
    June 17, 2020

    The staff worked together to locate a vehicle that met our needs within our budget. The vehicle's features were explained, any questions we had were answered.... We were serviced in a friendly, respectful, unpressured manner.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review and your business! We are so happy your chose Heiser for your new vehicle. We hope you are enjoying your new ride. Have a gr...eat day!


    Worked with:
    Gary Marcouiller

    New Car Manager

    (4.9) 60 reviews

    Cesar Nunez

    Sales and Leasing Consultant

    (4.9) 83 reviews

    Service Team

    Service Team

    (4.7) 10 reviews

  • 5.0 out of 5
    June 9, 2020

    Friendly, knowledgeable sales staff, clean facility. This is the second car purchased at this location- always excellent CS - great place! Service and... sales department excellent!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your continued business! We appreciate you working with us and we look forward to seeing you in the future. Enjoy your new vehicle. Have... a great day!


    Worked with:
    Sherry Konek

    Sales and Leasing Consultant

    (5.0) 71 reviews

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