Gordie Boucher Ford Lincoln of West Bend

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Reviews

Average Ratings

4.8
46 lifetime reviews.
  • Personable staff

    I was looking for a vehicle with better MPG than the SUV I was driving. My sales rep was Jon Caves and he was very personable. He worked hard walk...


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    I was looking for a vehicle with better MPG than the SUV I was driving. My sales rep was Jon Caves and he was very personable. He worked hard walking through the lot with me to look at various vehicles to show me different options. He listened to my feedback and seemed to advocate for my best interests. When it came to negotiations, Jon worked with the manager trying to get me the best trade value for my SUV. I was happy with the trade offer and only slightly disappointed that as the trade offer went up, so did the price of the vehicle (it ended up that I was charged slightly more then the sticker price). However, all in all, I'm happy with the experience and enjoy the vehicle I bought.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • RIDGELINE AT GORDIE BOUCHER

    I liked that they had the vehicle there when I showed up not like another dealership that when I showed up couldn't find it and I also had vanity ...

    Dealer Response

    We appreciate your feedback of our Staff's outstanding service, James! Thank you again for choosing Gordie Boucher of West Bend, and we hope to se...


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    I liked that they had the vehicle there when I showed up not like another dealership that when I showed up couldn't find it and I also had vanity plates that I wanted transferred from a car to a truck and they what to do so I could keep them and they were all pretty friendly.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We appreciate your feedback of our Staff's outstanding service, James! Thank you again for choosing Gordie Boucher of West Bend, and we hope to see you again soon!


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  • Mr.Tom

    Oil change, went just as I hoped it would. They were prompt as well

    Dealer Response

    Thomas, your positive review means a lot to us and we?re happy we could help you!


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    Oil change, went just as I hoped it would. They were prompt as well

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thomas, your positive review means a lot to us and we?re happy we could help you!


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  • Good service

    Good overall experience. Services are fast and we'll priced.


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    Good overall experience. Services are fast and we'll priced.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Love my new Truck

    I have been in the market for a new or certified Ford F-150 for the past several weeks. On Saturday I was ready to purchase a new one from my lo...


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    I have been in the market for a new or certified Ford F-150 for the past several weeks. On Saturday I was ready to purchase a new one from my local dealer in Cedar Rapids. But something was off. The sales, finances and used car guys were changing the deal with my trade and accessories so I walked out. I went on Cars.com and found a similar truck with only 8,000 miles, Certified at Gordie Boucher Ford of West Bend. I struck GOLD. Internet sales associate were helpful and answered all my questions when I called. I made a reasonable offer and they accepted. I sent them my trade evaluation from Zimmerman and they matched it. I offered to put down a deposit and they said my word was good enough (WOW, who does that anymore?). I drove 4+ hours on Monday and meet with the gentleman who would delivery my Truck. Nice guy, knowledgeable and only interest was my buying experience. Used Sales guy honored the trade, Finance guy got me a better rate than expected and the Service Manager was a really nice person. I spoke with another Sales associate about Truck accessories and she gave me some really good advise. Only bummer of the whole deal was Goride Boucher Ford had a promotion to spin a wheel for gifts, but that was only for new car buyers. Next time I'm buying new from Gordie, good people and maybe I can win the 55 inch Smart TV next time.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • They called right away

    Was very surprised to receive a phone call shortly after asking about the vehicle. Salesperson informed me what they will be doing for repairs to...


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    Was very surprised to receive a phone call shortly after asking about the vehicle. Salesperson informed me what they will be doing for repairs to the car and made the correction it was an automatic and not a manual. Said I needed to touch base with my son in Colorado if he is still interested in purchasing a vehicle. They followed up with a phone call about 10 days later and understood and no pressure when I indicated to them that my son wanted to wait but I appreciated the followup phone call. Very easy to talk and not that pressure sales pitch.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great Service

    This dealership provides great customer service and I would recommend to family and friends.


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    This dealership provides great customer service and I would recommend to family and friends.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • What a GREAT EXperience!!!

    After searching for our new SUV for several weeks, we knew where we needed to go. Gordie Boucher of West Bend! Michael Nuernberg was our salesman....


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    After searching for our new SUV for several weeks, we knew where we needed to go. Gordie Boucher of West Bend! Michael Nuernberg was our salesman. What a great guy!!! We knew we would like him right after we met him! He wasn't your regular pushy salesman with the same old lines, we were relieved for that! Mike also showed us everything we needed to know about the features in our new vehicle and even set up the phone for me! Special thanks to Casey and Rebecca who helped get us the everything we wanted for our 2016 Ford escape. See you in the spring for my husbands next vehicle. Sincere thanks, Vicky and John

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Prompt friendly service, professional group

    Although young, and one of the new kids on the block, Jake Baures was knowledgeable, respectful, patient and professional in his handling of my ne...


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    Although young, and one of the new kids on the block, Jake Baures was knowledgeable, respectful, patient and professional in his handling of my new car purchase today. As a salesperson he is fantastic! Not pushy, and very honest. He didn't try to sell me anything I wasn't comfortable with. I would recommend it to anyone, to head for this dealership, and ask for Jake... He won't steer you wrong. ;-)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2009 Ford F150

    Nice friendly service, Just did not have the truck I was looking for.


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    Nice friendly service, Just did not have the truck I was looking for.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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