Reviews
Scott Reilly was very knowledgeable and easy to work with
Scott Reilly was very knowledgeable and easy to work with and the entire process was smooth. I enjoyed working with this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Carla, for sharing your experience with us! We're happy to hear it went well with Scott and truly appreciate your feedback. Chris Flynn General Sales Manager 262-338-3379
The person working on my car never installed a
The person working on my car never installed a twin-clutch setup. I felt that new parts should have been installed but was told he didn't have new parts so the old bolts on the flywheel were reused. I was charged more than was estimated for the work done. No one asked how I liked the job done and the cost.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Hohmann Service Manager 262-338-3379
Amanda was very efficient via email, phone and text
Amanda was very efficient via email, phone and text leading up to coming to the dealership. Our trade value as well as the new purchase was fair without a lot of back and forth. Amanda was fantastic to work with and incredibly knowledgeable about the SUV.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad that Amanda had the opportunity to work with you and that she and our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Chris Flynn General Sales Manager 262-338-3379
Very pleasant and polite, clean recrption and service
Very pleasant and polite, clean recrption and service center, fast and efficient, best Ford Dealership around
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Chris Flynn General Sales Manager 262-338-3379
Great experience!
Great experience! By far one of the best dealerships in West Bend, WI. I recommend Gordie Boucher to anyone looking for a new car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Chris Flynn General Sales Manager 262-338-3379
Great service, Fixed problem, easy to deal with.
Great service, Fixed problem, easy to deal with. Wish they would wash car after service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Hohmann Service Manager 262-338-3379
Reliable willing to listen to customer comments
Reliable willing to listen to customer comments explaining current issues and follow up was very good
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that John and our team were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend! Joe Hohmann Service Manager 262-338-3379
Very helpful they all seemed happy to be working
Very helpful they all seemed happy to be working there,the gentleman knew all of his stuff
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend. Chris Flynn General Sales Manager 262-338-3379
Eugene was great!
Eugene was great! Easy to work with and helped us through an unfortunate situation. The service department was terrible, not forthcoming about what was going on and did not communicate well at all. Disappointed that Ford gave us a bad product and we ended up having to pay for it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Chris Flynn General Sales Manager 262-338-3379
We really enjoyed The service Department!
We really enjoyed The service Department! An amazing free car wash and very nice people.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as one of our valued customers for many more years to come! Joe Hohmann Service Manager 262-338-3379