BMW of Buena Park

this dealership is awesome, Hussien Matar and Danny Lee are definitely the sales duo you want. Both gentleman are extremely professional, informative, and their customer service is just unmatched.

Thank you Michael! You were very professional and knowledgeable from beginning to the end. It was a pleasant experience purchasing our vehicle. We will definitely recommend you and BMW of Buena Park! Thank you!

Enjoyed the experience with Mario in purchasing my vehicle. He was very helpful and knowledgeable with the brand. Will definitely come back and recommend him and this dealership.

BMW of Buena Park has completely renovated all facilities. Its a top notch, modern, facility with outstanding customer service. We needed some minor fluid exchanges that completed in the same day with an 8 AM appt. Even gave me a loaner car for the day. Work was done well and timely. Luis Casanova kept me informed, worked with me on some pricing of service. Was very pleased with him and the entire Service Dept. I will be back!

7 Visits, 2-Week Delay, No Resolution – BMW of Buena Park Must Take Responsibility!!! “I have taken my vehicle to BMW of Buena Park seven times for the same unresolved issue, and each time, I am given shifting excuses instead of a real solution. Despite their promises, my car still has the same problem, and their lack of transparency is unacceptable. First, they blamed my phone’s software update, but I provided video proof that my phone was fully updated and successfully connected to multiple vehicles—including their own BMW loaner. Then, they shifted the blame to Bluetooth connections in other BMW models, which still fails to explain why my vehicle specifically continues to have this issue. The dealership claimed they were advised by BMW’s Engineering Department in Germany on how to address the issue. However, when I requested documentation of this, I was told the information was in their case notes, yet the documentation they provided did not match what they claimed BMW Germany instructed them to do. There is a clear discrepancy between their verbal claims and what was actually documented. I was also informed that my car requires a software update every two months just to function properly—this is highly concerning and suggests a deeper defect. When I requested written proof of this claim, the dealership refused to provide documentation. Despite keeping my car overnight on multiple occasions, the dealership still has not resolved the issue. In the most recent visit, they have now had my car for over two weeks, with no clear update or resolution in sight. Furthermore, I asked if they would put in writing that if I had to bring my vehicle in for an eighth visit, they would escalate the case for a buyback—they refused to document this. When I requested an email for upper management to escalate my concerns, I was told no one at the dealership has an email address—which is unacceptable in 2024. This issue has even forced me to pull over and restart my car multiple times in hopes that Apple CarPlay will connect. This is a safety concern and a clear failure of a feature that was advertised on the sticker when I purchased this car brand new from this dealership. I have also referenced the California Lemon Law, as my car has now been serviced multiple times for the same unresolved defect, which may qualify it for legal remedies under consumer protection laws. Despite this, the dealership has failed to provide a clear resolution or acknowledge the severity of the situation. Seven visits, a two-week delay, no resolution, conflicting explanations, refusal to document claims, lack of transparency, failure to deliver on an advertised feature, and dismissal of video evidence that contradicts their excuses raise serious concerns about this dealership’s accountability. I currently have an open case with BMW North America’s Corporate Office, and if this matter is not resolved fairly and immediately, I will escalate this further to the California Bureau of Automotive Repair and explore legal options under the California Lemon Law if necessary. I request direct action from upper management at BMW of Buena Park to finally address this issue transparently. If this review does not receive a response, I will pursue all available channels.”

i would like to say, it was a great car purchasing experience. Ali , my sales representative was very atentive, no pressure in selling. answered all my questions. and joseph in finance was very wuick, to the point and very helpful. the best experience purchasing a car to date. was in and out in under 2 hours. ( i did fill out the finance papers prior to going in for the car)

Brandon is an exceptional advisor. He handles all my requests to the T as always! Floor-man Kenny also took care of my car with exceptional service as well. I couldn’t be any happier with the service I have received! Thanks guys!

My car was delivered with one key. I am still waiting for your response regarding the second key and card key. I already connected Omar Zyout 4 times about this matter, and I am growing increasingly concerned about the lack of response. I'm afraid that Buena Park is not able to provide the missing items. I'm about to escalate this matter to BMW USA to address my concerns directly, unfurtunatly. Thanks.

They are real good tricksters when signing the contracts and adding all these warranties for new vehicle which should have warranty already. Then , to learn that they didn’t own the car I bought. They retaliated by making up some bogus story to get car back and get off the hook easily. But instead proved their fraudulent business practices and how they manage to commit those crimes. They all have shady backgrounds with lawsuits for fraud and misrepresentation in different locations.

Great buying experience from beginning to end. No pressure tactics. My sales rep, Samantha was the best ever. She was very kind, patient and very helpful from beginning until the end. She was very knowledgeable of the vehicle and its system and was very patient and took the time to explain things to me. Special mention as well to the general manager, Kevin and the finance guy, Tarik for their kindness and patience. 5 stars overall!