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Reviews

Average Ratings

4.6
Average based on 25 reviews.
  • Shelly BMW

    I was in the process of purchasing a Mercedes, but stopped into Shelly BMW just for a look. I met Carlo Ibarra at the Buena Park Shelly BMW dealer...


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    I was in the process of purchasing a Mercedes, but stopped into Shelly BMW just for a look. I met Carlo Ibarra at the Buena Park Shelly BMW dealership who was so attentive, courteous, and knowledgable that I took a greater interest. Carlo Ibarra made a positive difference and impression that I purchased a new BMW 328i sedan that day. I was never pressured. I felt I could trust Carlo and I am glad I did. I just love my new car. Carlo, thank you so much!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Satisfied Car Buyer

    Negotiated an acceptable price on the car I wanted. Sales team was professional and friendly. Closing the deal was fast, thorough and free of fine...

    Dealer Response

    Thank you for your time to leave this 5-star review! We are happy to hear your car buying experience was a success. We hope you will continue to b...


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    Negotiated an acceptable price on the car I wanted. Sales team was professional and friendly. Closing the deal was fast, thorough and free of fine print changes. Did not experience any buyers remorse with this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your time to leave this 5-star review! We are happy to hear your car buying experience was a success. We hope you will continue to bring us your business in the future. Thanks for the recommendation!


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  • Great Service and Great People!

    This was the best experience of my life! New BMW how great is that. And I could not ask for a better person to help me Cynda Lancaster awesome!! I...

    Dealer Response

    We are thrilled to hear you found a new BMW with no stress or struggle. Our staff works hard to make sure our customers get the best service possi...


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    This was the best experience of my life! New BMW how great is that. And I could not ask for a better person to help me Cynda Lancaster awesome!! If you are looking for a new or used BMW you should look up Cynda. She will make your buying experience go smooth, simple and exciting. I would definitely recommend Shelly BMW buena park and ask for Cynda I Highly Recommend!!!! It will be the best experience of YOUR life.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are thrilled to hear you found a new BMW with no stress or struggle. Our staff works hard to make sure our customers get the best service possible, and we will make sure to let them know you were pleased with their assistance. Thanks for your recommendation, and we look forward to working with you again.


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  • Very professional, courteous and a great deal

    I have bought three different cars from Bill Cronin over the last couple of years. He is very professional, patient and not overly aggressive. He ...

    Dealer Response

    Mark, thanks for the feedback and positive review! Bill will be happy to hear you had another successful experience and found the car you were loo...


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    I have bought three different cars from Bill Cronin over the last couple of years. He is very professional, patient and not overly aggressive. He is highly responsive and truly wants to find a good match in a car for us and a willingness to make a deal. I highly recommend this dealership in addition to Bill as a sales rep. We received a fair price for our trade and a good deal on our "new" certified pre-owned car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Mark, thanks for the feedback and positive review! Bill will be happy to hear you had another successful experience and found the car you were looking for. Your recommendation is highly appreciated, and we hope you continue to do more business with us in the future!


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  • Great service

    Dan was great , really nice helpful on any questions I had .

    Dealer Response

    Mario, thanks for the time you spent to leave a review! We are glad your experience was satisfying, and we hope you will come back to our dealersh...


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    Dan was great , really nice helpful on any questions I had .

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Mario, thanks for the time you spent to leave a review! We are glad your experience was satisfying, and we hope you will come back to our dealership whenever you have any needs or questions.


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  • Professional at its best!

    Thank you Linda at Shelly BMW. I am extremely satisfied with the service I received. I made Linda (service advisor) aware of my concerns. She was ...


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    Thank you Linda at Shelly BMW. I am extremely satisfied with the service I received. I made Linda (service advisor) aware of my concerns. She was extremely helpful by explaining all details of my car and keeping me informed through out the process. I am greatfull and thankful that my experience was a positive one. Thank you, again!, Sands

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great service

    Had to get a new car and so I went to go look at some cars and they were able to find me a good car for a good price. Didn't have a problem or bad...


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    Had to get a new car and so I went to go look at some cars and they were able to find me a good car for a good price. Didn't have a problem or bad experience with any of the associates. Very friendly and helpful. Would definitely go back to buy another car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • My new 7

    Amazing team at Shelly! Thank you all for making my experience remarkable. They really know what "customer first" culture should be. Happy holiday...

    Dealer Response

    It is a pleasure to hear our customer service process was welcoming and professional. We hope you have a great holiday season in your new BMW! Enj...


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    Amazing team at Shelly! Thank you all for making my experience remarkable. They really know what "customer first" culture should be. Happy holidays! I love my 7:)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    It is a pleasure to hear our customer service process was welcoming and professional. We hope you have a great holiday season in your new BMW! Enjoy the new ride and thanks for the recommendation.


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  • Great Experience....

    Had a great experience here with Will Shaw (Internet Team). Mr. Shaw was a joy to work with. He was helpful, taking care of all the paperwork, my ...

    Dealer Response

    Thanks for sharing your experience with us! Your 5-star review is well appreciated, and we are happy to hear our team was able to provide you with...


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    Had a great experience here with Will Shaw (Internet Team). Mr. Shaw was a joy to work with. He was helpful, taking care of all the paperwork, my trade-in and going over every inch of the car with me explaining all the features and how everything worked. You know you have made the right choice when they care about how you feel. Thank you!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for sharing your experience with us! Your 5-star review is well appreciated, and we are happy to hear our team was able to provide you with professional customer service. Most of all, we are glad you felt welcome and cared about during the whole process. Thanks again for your support and recommendation.


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  • Heart Warming Customer Service

    I was looking for some BMW's in the local area of San Diego. After consulting with few BMW shops, I was not convinced of the price and cars that I...

    Dealer Response

    Thank you so much for your kind words and generosity! Your 5-star review means a lot to us and we are happy your experience was well worth the tim...


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    I was looking for some BMW's in the local area of San Diego. After consulting with few BMW shops, I was not convinced of the price and cars that I would be getting. I looked around for a custom car that had all the features that I wanted in it and I spotted this one at Shelly BMW. I met this gentlemen named 'MIchael' aka Mico. He was absolutely professional walked me and my wife during the whole process. They considered our needs before theirs and helped us getting the car quickly out the door. All in all, I would say they don't sell the car to you, they make you a part of the BMW family. Recently, I did not know about a feature in the car and Mico helped me solving it over the phone when I really needed it. So, it is nice to have that sort of professionalism and customer care. I am giving 5 stars for customer service and 5 stars for buying experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for your kind words and generosity! Your 5-star review means a lot to us and we are happy your experience was well worth the time. We do our best to create a comfortable environment where our customers feel appreciated, respected, and understood. It is a pleasure to hear you feel a part of the BMW family, and we hope to see you again soon. Thanks again!


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