My service was fast, but my car is not riding as smooth as it was before it got serviced there....??
Service department put a new inspection sticker on my truck. They were very courteous and professional and quick.
Thank you for the great comments about our service team! Please let us know if there is anything else we can do for you; we are more than happy to hel
This was my second visit after relocating to this community recently. The initial visit included a part search. I found the service tech, parts manag
er and front desk employee to be an effective problem solving team. This is a small dealership with a service-oriented atmosphere. The return visit was without an appointment for a related follow up on the mirror on the opposite door. They worked me in efficiently. I will definitely return in hopes of making GR the primary service shop for my Saturn.
Beware of service department. I was in Martinsville for the race and I had a vibration in my pick up. I took it to GR Chevrolet and they changed the
U Joints. On my way back to Ohio, I noticed a vibration. I took my truck to my local Chevrolet dealership and they found that there were hammer dents in the drive shaft which caused it to be out of balance. I contacted GR Chevrolet and they denied damaging it, but wanted me to drive 500 miles to let them check it out. When I advised them of this, the service manager, Billy Crowder stated the owner said there was nothing they could do. Thought I was doing good by sticking with another Chevrolet dealer, but I was wrong and out $842 for the damage they caused.
As always the Service Department delivers more than expected from most dealerships. I was scheduled for a couple of recalls and they were able to fit
me in for a scheduled service without an additional appointment as well. Friendly and thorough they make it easy to entrust your vehicle to their care. You can't help but like them... they are a great department and great for my vehicle maintenance. Thanks Billy, Sandra and everyon
I will never purchase another vehicle from again, much less another Chevrolet with the problems I have already encountered. I purchased a new 2016 Si
lverado on a Friday, prior to leaving the lot, it had grease stains all over the interior headliner which I had them go back and clean, then prior to leaving the lot, I noticed that the rubber floor mats that come standard where missing, was told that if it wasn't on the window sticker then it wasn't included until I showed them in the Silverado booklet that it was standard in which they then took some from another vehicle. Left the lot with 27 miles on the truck. They asked if I wanted to go thru the on star welcoming while I was there and opted to do it on my drive home as I live 3 hrs away and had been there for 4 hrs with a restless 6 yr old. Low and behold the Onstar didn't work, had to call Onstar in which I was directed to take to a dealer. Following day I wiped the truck down as it had wax spots that stood out to me, find scratches on the front doors in the process. On Monday I contacted my local dealer to bring the vehicle in to have the Onstar fixed, and asked them to look at the scratches while they had the vehicle. Local dealer had the vehicle for 2 days before they determined that it needed a new module which would have to be ordered and I have to take the vehicle back again later this week. So needless to say the dealer has had the vehicle longer than I have. They had there body shop look at the scratches and stated that they wouldn't be able to do anything it want covered under GM warranty and contact the dealer I purchased from. I did just that to basicly be told, not there problem, tough luck for me, every vehicle is inspected prior to them accepting delivery. I'm just wondering how well they are inspected since equipment didn't work when it left the lot, I didn't know vehicles come with factory grease stains since that was plain as day and obviously missed, and standard features where missing that they had no idea about. So NO, I won't be back and surely will not recommend to anybody I know.
The Nelson team never disappoints. No need to drive to a bigger city. They have plenty of cars and give you the individualized service to help you get
the car you need! I'll be back and sending everyone I know their way!
Doing business with the salesman Barry Hardee has been pleasurable without the games other dealerships play. I have purchased two vehicles from him an
d he will be the one that I go to for my next. All my experiences has been wonderful when my vehicle have been serviced. The dealership is not just about selling you a car but taking care of your needs after you purchase the car.
Found a car of interest on the Internet, and took a ride to "Stanleyville), (which I had never heard of,) and met Barry Hardee, the original seller of
the vehicle in question. Barry is kind, courteous, knowledgeable, and very helpful. And, since the whole point of this trip was to see this perfect car, the only thing we had to say was, "Barry, help us buy this car!" Needless to say, he did, and we're happy he did. We feel we've made a new friend!
Took longer than what I was expecting, but good overall experience