Simpson Chevrolet of Irvine

Reviews

Average Ratings

3.0
153 lifetime reviews.
  • Great service

    I like the fact the I was able to pick up my car at my convenience do to my work schedule, Mike was very friendly and I was able to keep the loa...


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    I like the fact the I was able to pick up my car at my convenience do to my work schedule, Mike was very friendly and I was able to keep the loaner until next day at no charge. Great service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Worst dealership experience, never buy GM again.

    The worst dealer experience I've ever had. Bought the new volt from Raymond Whipp and was promised a full tank of gas and charge. Was sent home wi...


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    The worst dealer experience I've ever had. Bought the new volt from Raymond Whipp and was promised a full tank of gas and charge. Was sent home with empty tank, the next day and following week Raymond didn't return my calls and never got that full tank of gas I should have had when buying or leasing a brand new vehicle from a dealer. Then the car was rear ended, decided to use the same dealer I purchased from which turned out the be the worst nightmare, over 10 visits and body shop still cant get the repairs right, i was delayed 2.5 weeks where vehicle was not touch because the previous dealer was bought out by Simpson Chevrolet then the body shop went through 3 managers which delayed the repair even longer, by the time I got the car back 3mons later everything was mis-aligned, second and third visits were because they broke interior pieces and put them back on the car, 4-5 visits to replace the damage left taillight which was not touched in the accident, broken rocker panel and more interior panels that decided to fall off on its own due to broken clips from removing and replacing. 6th visit notice bumper paint was rubbing off and backing itself out, turns out again broken clips, new bumper cut and modified just to stay on and 7th visit turns out their frame machine was out of calibration which needed the oem to come in and re-calibrate. Many more visits due to rust caused by incorrect aligned tail light and trunk lid. The 1st three months they didn't even offer a rental car when they told me i will have the car back fixed in one month. 20k miles in the 2016 volt died on the freeway with 0 power, towed to same dealer to find a internally shorted voltage regulator, told it was close to $30k msrp part covered under warranty. Then turns out there is a bad squeaking noise in the rear of the vehicle, been to same dealer 5 times for this issue, 1st was told it is known issue and a bulletin was out and they can fix, 2nd visit right after the 1st for same reason was told axle needs drilled to put more grease in, again known issue. 3rd visit the right rear axle was to be replaced but sent home and told to come back because a set of bolts to hold the axle up was out of stock, 4th visit they replace the whole rear axle and still did not fix, 5th visit turns was told that its the actual body that is making the noise and that they have seen this same issue before and the body shop fixed due to some bad weld. Recently the vehicle has been at this shop for 3 weeks, was told the body is now fixed but I now have to bring it back next month to get the noise fixed AGAIN because they are too busy. I was told the car is ready and to pick up today, went on my lunch hour only to wait 25mins while others behind me was brought their vehicle. Asked the counter 3 times if they forgot my car to no avail, after 25mins I left Simpson Chevrolet without my Volt and still with the rental car going on one month without my Volt. Even the service manager and body shop manager shook their heads at the troubles I have gone through, one of the service manager even have gone out of his way to see if maybe they can compensate me somehow to no avail, got redirected to the same person that sold me the car whom never contacted me until after multiple interactions with this same service manager then didn't seem eager to help and didn't bother to call me to update me. The service manager calls me 3 times to ask me if anyone has reached out to me, answer was NO... only once after he pesters the sales guy to try to help me possibly trade this car in on another. Seems once they make the sale they forget who you are, typical. WORST DEALER EVER, DO NOT GO TO SIMPSON CHEVROLET IRVINE, YOU WILL REGRET IT. OTHER CUSTOMERS LEAVING THE DEALER ACTUALLY TOLD ME TO TURN AWAY AND GO TO A DIFFERENT DEALER. All issues are documented and service manager can confirm, Never offered anything for all the inconvenience. Will never buy a GM product again due to this experience!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • New owners, happy customer.

    I used to come here for service on my truck back when it was just Chevrolet of Irvine simply because the it's super close to my work. I never had ...


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    I used to come here for service on my truck back when it was just Chevrolet of Irvine simply because the it's super close to my work. I never had that great of an experience, but kept coming back because it was so convenient. I got a new car last year in April and came here for its first service but noticed it was bought out by different owners. Since then the customer service has turned around, and I don't feel so wary of taking my car here for service anymore. To anyone who had a horrible experience with the previous owners, I would definitely recommend giving them another shot now.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Terrible Service (Service side)

    This review is for the Service Department. I made an appointment for 9:30 AM on Wednesday. Dropped off my car with Julio (Service Advisor) on time...


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    This review is for the Service Department. I made an appointment for 9:30 AM on Wednesday. Dropped off my car with Julio (Service Advisor) on time. He didn't call me all day. Finally I called twice between noon and 3PM, he said he would go check on my car and call me back in twenty minutes. He never called me back either time. So they kept my car overnight. I called around 10AM on Thursday, once again he said he would check and call me back. Never called me back. I called around 2:30 and he tells me they still haven't even looked at my car and would check with his manager regarding getting me a rental. Come 4PM hadn't heard back, so I called him and told him to forget it and I would pick my car up and continue driving it with the check engine light on. I am taking my business elsewhere. I emailed the GM and Service Manager and never got a reply from them either. TERRIBLE service. This is the first ever bad review I have written by the way, it was that bad.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • terrific first experience

    everyone chipped in to overcome some obstacles and challenges from Mark [the owner] to Elmer [general manager] to Bill and Travis in the service d...

    Dealer Response

    Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our pro...


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    everyone chipped in to overcome some obstacles and challenges from Mark [the owner] to Elmer [general manager] to Bill and Travis in the service department --- great first experience

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Regards, Michael Love, Service Manager | mlove@chevyirvine.com


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  • Volt experience

    Very pleasant but a bit of a long process. No problems at all. Our salesman was very nice and you could tell he enjoyed his job.

    Dealer Response

    Thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure t...


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    Very pleasant but a bit of a long process. No problems at all. Our salesman was very nice and you could tell he enjoyed his job.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our guests is 100% satisfied with the Chevrolet of Irvine experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Sincerely, Elmer Ghneim, General Manager eghneim@chevyirvine.com


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  • Great Service

    Mike in service did an excellent job of meeting our needs. We are still waiting to schedule our repairs, but that's due to our busy schedule.

    Dealer Response

    Dennis, thank you for your kind words. We feel our service department is what makes us special. Reviews like yours help us to make sure that we're...


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    Mike in service did an excellent job of meeting our needs. We are still waiting to schedule our repairs, but that's due to our busy schedule.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Dennis, thank you for your kind words. We feel our service department is what makes us special. Reviews like yours help us to make sure that we're meeting the needs of our guests and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Also, check out Facebook and Twitter for exclusive content and deals. Regards, Michael Love, Service Manager | mlove@chevyirvine.com


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  • Knowledgeable salesperson! Smooth experience!

    I visited a few dealerships in the process of purchasing my Volt. Randy was BY FAR the most knowledgeable on the workings of the vehicle. He was a...

    Dealer Response

    Thank you so much for this great review. We try to create a friendly and professional experience for all of our guests. The fact that you go out o...


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    I visited a few dealerships in the process of purchasing my Volt. Randy was BY FAR the most knowledgeable on the workings of the vehicle. He was also great as a salesperson. He kept the process moving along but put no pressure on me. I felt like he really had my best interest in mind: courteous, friendly, accommodating, especially for my wife when she stopped by. In 40+ years of driving I have purchased more than a dozen new cars for my family. He rates among the best experiences.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for this great review. We try to create a friendly and professional experience for all of our guests. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Also, check out Facebook and Twitter for exclusive content and deals. Sincerely, Elmer Ghneim, General Manager eghneim@chevyirvine.com


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  • Great service, clean facility,

    We have a great service from Phil Neuer. That is one of the main reasons why we take our car to your dealership because of the great service we g...

    Dealer Response

    Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional ser...


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    We have a great service from Phil Neuer. That is one of the main reasons why we take our car to your dealership because of the great service we get from Phil and everyone.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate if you have any further questions or needs. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Best, Mr. Joseph Rivera, Service Manager


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  • Excellant service

    My adviser Dan Tross always greats me right away, writes up my order quickly, keeps me updated and most important of all, gets me out of there wit...

    Dealer Response

    We would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that our staff at Chevrolet of ...


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    My adviser Dan Tross always greats me right away, writes up my order quickly, keeps me updated and most important of all, gets me out of there with my vehicle fixed and on my way.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that our staff at Chevrolet of Irvine was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Kind thanks, Mr. Joseph Rivera, Service Manager


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