Heiser Ford Lincoln

Took my van in for a recall. All was handled eventually but the service group and scheduler were not on the same page. The person scheduling the appointment... said it could be done while I waited and when it came to the repair, parts needed to be ordered and it took a few days. Luckily I didn't need this vehicle in that time frame.

They provided everything I want. Sales satisfied all I required. Also give me lots of suggestion about how to choose and matain my car. I appreciate that

During a casual drive by in the rain, a used Yukon caught my eye. When I walked in, Pat Cardinal introduced himself and made me feel comfortable and welcome.... I felt bad to ask Pat go out in the driving rain to bring the vehicle closer. However, he brought the car indoors for my convenience. There was never a hard sell during the next 2 days as I pondered my decision over several similar vehicles at other dealers. But I keep coming back to Heiser because of Pat's calm, knowledgeable assuring style as he answered every question, and facilitated the "deal". Pat called me a day later to invite me back again, to meet Dave, the service manager and replace a headlamp. Frankly, I was amazed how easy and pleasant the experience became, because of Pat Cardinal. Call him, ask for him, and you'll have a great success!

The staff at Heiser are always pleasant and professional. The waiting room is comfortable. The work done on my 🚗 has always been done very well and... without problems.

I don't remember the representative's name that took care of me- but he was excellent and friendly. As always, I was treated very well-

How can I ever thank this dealership for going Way Way Way above and beyond in helping me with my new car the " Eco Sport!!!" There are no words suitable... to describe my experience. Perfect, Professional, Courteous, I could go on forever. Special recognition for Ms.Kristina Beck and David Vajgrt. They are unbelievable Assets to your Organization and should be guarded well!! This could never have been accomplished without the dedication and persistence and patience of Ms. Beck. What a first class, classy Lady. Thank you Heiser Does and thank you especially Kristina and David. I highly recommend them and the Heiser Does Dealership. One hundred percent.

Pete in the Service Dept. kept me informed of the service activity that my car needed from the time the work started , a progress check during the work'... and when the work was completed . When I picked up the car, John in the Service Dept. fully explained the work that was done.

I'm happy with my Ford, but not so much with this dealership. I would say that proactive communication and customer service are lacking on a consistent... basis.

I was planning on dropping off my truck, but they were able to get the service work done right away! The work was done quickly saving me time.

Excellent customer service . Worked on the Explorer until they got it right. Received a follow up call to make sure everything was completed to our satisfaction.