Reviews

Average Ratings

3.8
41 lifetime reviews.
  • 6 Stars

    Can I rate six stars instead of five? I just bought a 2016 Elantra at this location and I am so happy I did! I absolutely love my vehicle. But mo...


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    Can I rate six stars instead of five? I just bought a 2016 Elantra at this location and I am so happy I did! I absolutely love my vehicle. But most importantly, I loved working with my sales representative, Brian Nord. He made the experience worthwhile and I was comfortable making the big decision of buying my brand new car. He was never pushy nor did I feel like I was being sold a car during my experience. I had previously visited a local Nissan dealership and had a HORRIBLE experience (they're still calling to sell me a car despite me asking them not to multiple times). It wasn't even 48 hours after I left Hyundai until someone made their first ding in my vehicle and Brian happily went above and beyond to set up an appointment for one of their staff members to take a look at it when I called and asked for some advice. His concern through the entire experience was that I was leaving the dealership taken care of and happy. He still treated me as a customer despite his sale being over. I believe in the power of an experience and this is why I would recommend visiting arrow Hyundai to purchase your next vehicle. I highly recommend asking to work with Brian Nord. You will not leave disappointed.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Service is down after change in ownership.

    Came in for an old change and suspension noise. They didn't carry 2 of a suspension part you need 2 of for a fix. Had to wait for the part deliver...


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    Came in for an old change and suspension noise. They didn't carry 2 of a suspension part you need 2 of for a fix. Had to wait for the part delivery. Then they busted 2 lug nuts and screws taking off my wheel. Charged me full labor and parts for that and I had to wait another hour and a half. Stay away. I asked if there were any deals or coupons that related to any of the work or extra work. No we changed owners and don't know if they will do that. Well I do know I am not coming back. I tried to make an appointment online. I had to call 2 days later to get an appointment. They blamed the administrator of the web site. No apology.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Alfred John Hernandez

    Had a military rebate that took over 4 months to receive. Was not informed at the time of purchase that the 5 years 50000 miles warranty was not i...

    Dealer Response

    Alfred, Thanks for accepted our call. We found out this was a third party warranty service that was trying to make you an offer. This third party ...


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    Had a military rebate that took over 4 months to receive. Was not informed at the time of purchase that the 5 years 50000 miles warranty was not included in purchase. That's one of the main reasons I buy Hyundai cars. Found that out when they called over a year later wanting me to buy that warranty. When I said I thought it was included in the purchase of the vehicle. I was treated very rudely. When the person on the phone insisted that I purchase the warranty but I hesitated because this was thrown at me all of sudden and wanted to think about it. Was treated even more rudely. Than the salesperson hung up on me. Very unprofessional not very nice. Will take my business else where. It's sad that Arrow and Hyundai can't backup their cars with Americas best warranty anymore. Tells a lot about their confidence in their vehicles. Not as reliable or well built as in the past. Sad . Lost me as a loyal customer.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Alfred, Thanks for accepted our call. We found out this was a third party warranty service that was trying to make you an offer. This third party is not in any way affiliated with Your Salesmen or this dealership. Hyundai offers a 5yr 60,000 which we see you have received. We are glad we could resolve this issue.


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  • Sonata Car Review by Yogesh

    Got chance to see Sonata 2016 car today at Arrow Hyundai West Allis Sales person received and demonstrated very well. Very much impressed with Son...


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    Got chance to see Sonata 2016 car today at Arrow Hyundai West Allis Sales person received and demonstrated very well. Very much impressed with Sonata and Sales person provided details

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • bad service.

    Service department had me waiting 2 1/2 hours because they forgot to call me about service. Had to wait an additional hour for them to complete br...

    Dealer Response

    We are terribly sorry for the experience you have had. If there is anything we can do to fix that. Please let us know. Thanks.


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    Service department had me waiting 2 1/2 hours because they forgot to call me about service. Had to wait an additional hour for them to complete break inspection. 3 1/2 hours for a oil change, tire rotation, and break inspection. Service manager sent someone else to talk to me because he knew they messed up.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are terribly sorry for the experience you have had. If there is anything we can do to fix that. Please let us know. Thanks.


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  • Very helpful

    I came to this dealership when I initially began looking and told the Sales Manager Scott exactly what I was looking for. He worked with me from t...


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    I came to this dealership when I initially began looking and told the Sales Manager Scott exactly what I was looking for. He worked with me from the beginning. He called me a month later when a car came in that he thought fit what I had wanted. I got a car that day. It was overall a great first car buying experience. They paid attention to my needs and worked with me. I will definitely come back for my next car. My mom has bought her car here too. We would both recommend!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Poor Experience

    I brought my vehicle in due to a rattling noise when I start it. A family mechanic advised it was likely related to the timing chain. After inspec...

    Dealer Response

    James I am sorry that your service visit did not go as it should have, I would like to know more about your visit if possible. Would you please e...


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    I brought my vehicle in due to a rattling noise when I start it. A family mechanic advised it was likely related to the timing chain. After inspecting the vehicle, Arrow said they could not determine the cause. I took my vehicle to another dealership and they fixed the timing chain, no questions asked. I will not return to Arrow.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    James I am sorry that your service visit did not go as it should have, I would like to know more about your visit if possible. Would you please email me more details at kirkl@arrowhyundai.com. Or you could call my office at 414-329-5080 Thank you Kirk Lundquist Service and Parts director


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  • Great

    Had a Great experience. Everything Went Well. I love my New Elantra.


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    Had a Great experience. Everything Went Well. I love my New Elantra.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Switiching Dealers

    I've never bought a vehicle from you guys, but two experiences with your service department has impressed. Long time Racine Hyundai customer, not ...


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    I've never bought a vehicle from you guys, but two experiences with your service department has impressed. Long time Racine Hyundai customer, not any longer. Good job Arrow and thanks for the excellent service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • My First New Car

    Just bought a 2017 Elantra, my first new car ever. The experience was outstanding. Everyone listened to my needs to get me into the right car base...


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    Just bought a 2017 Elantra, my first new car ever. The experience was outstanding. Everyone listened to my needs to get me into the right car based off my budget, but we still had fun!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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