New 866-751-7937 Dealer Website
Used 877-225-7939 Email Dealer
Service 888-343-5735

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Reviews

Average Ratings

4.4
Average based on 37 reviews.
  • 6 Stars

    Can I rate six stars instead of five? I just bought a 2016 Elantra at this location and I am so happy I did! I absolutely love my vehicle. But mo...


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    Can I rate six stars instead of five? I just bought a 2016 Elantra at this location and I am so happy I did! I absolutely love my vehicle. But most importantly, I loved working with my sales representative, Brian Nord. He made the experience worthwhile and I was comfortable making the big decision of buying my brand new car. He was never pushy nor did I feel like I was being sold a car during my experience. I had previously visited a local Nissan dealership and had a HORRIBLE experience (they're still calling to sell me a car despite me asking them not to multiple times). It wasn't even 48 hours after I left Hyundai until someone made their first ding in my vehicle and Brian happily went above and beyond to set up an appointment for one of their staff members to take a look at it when I called and asked for some advice. His concern through the entire experience was that I was leaving the dealership taken care of and happy. He still treated me as a customer despite his sale being over. I believe in the power of an experience and this is why I would recommend visiting arrow Hyundai to purchase your next vehicle. I highly recommend asking to work with Brian Nord. You will not leave disappointed.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Very helpful

    I came to this dealership when I initially began looking and told the Sales Manager Scott exactly what I was looking for. He worked with me from t...


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    I came to this dealership when I initially began looking and told the Sales Manager Scott exactly what I was looking for. He worked with me from the beginning. He called me a month later when a car came in that he thought fit what I had wanted. I got a car that day. It was overall a great first car buying experience. They paid attention to my needs and worked with me. I will definitely come back for my next car. My mom has bought her car here too. We would both recommend!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Poor Experience

    I brought my vehicle in due to a rattling noise when I start it. A family mechanic advised it was likely related to the timing chain. After inspec...

    Dealer Response

    James I am sorry that your service visit did not go as it should have, I would like to know more about your visit if possible. Would you please e...


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    I brought my vehicle in due to a rattling noise when I start it. A family mechanic advised it was likely related to the timing chain. After inspecting the vehicle, Arrow said they could not determine the cause. I took my vehicle to another dealership and they fixed the timing chain, no questions asked. I will not return to Arrow.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    James I am sorry that your service visit did not go as it should have, I would like to know more about your visit if possible. Would you please email me more details at kirkl@arrowhyundai.com. Or you could call my office at 414-329-5080 Thank you Kirk Lundquist Service and Parts director


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  • Great

    Had a Great experience. Everything Went Well. I love my New Elantra.


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    Had a Great experience. Everything Went Well. I love my New Elantra.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Switiching Dealers

    I've never bought a vehicle from you guys, but two experiences with your service department has impressed. Long time Racine Hyundai customer, not ...


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    I've never bought a vehicle from you guys, but two experiences with your service department has impressed. Long time Racine Hyundai customer, not any longer. Good job Arrow and thanks for the excellent service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • My First New Car

    Just bought a 2017 Elantra, my first new car ever. The experience was outstanding. Everyone listened to my needs to get me into the right car base...


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    Just bought a 2017 Elantra, my first new car ever. The experience was outstanding. Everyone listened to my needs to get me into the right car based off my budget, but we still had fun!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Fast, reliable, and reasonably priced service!

    Wouldn't trust anyone else working on my car, they have the best scheduling service on their website which allows me to write paragraphs of commen...


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    Wouldn't trust anyone else working on my car, they have the best scheduling service on their website which allows me to write paragraphs of comments and describe everything so when I'm there all I have to do is drop the car off! Overall it is the best car service experience I've ever had.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Wonderful Customer Service!!

    Worked with Pam in sales to get my Sonata. She really listened to what I wanted and did not try to "push" me into a different car like the other d...


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    Worked with Pam in sales to get my Sonata. She really listened to what I wanted and did not try to "push" me into a different car like the other dealer did. Everything went quickly and very smooth transaction. Could not be happier!! We were at the dealer for about 1 1/2 hours which was very refreshing as we had been at the other dealer for 5 hours and never got CLOSE to getting pricing! They also do not charge a service fee, which we appreciated, along with the straight forward disclosure of the invoice as well as the incentives. Believe it or not, the pin striping and door edge guards the other dealership told us Arrow charges for, is complimentary! BEST EXPERIENCE AT A CAR DEALER EVER!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • New Vehicle Purchase

    We worked with Roger earlier this year to purchase our Santa Fe. The entire Arrow staff was incredible throughout the process. My husband and I we...


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    We worked with Roger earlier this year to purchase our Santa Fe. The entire Arrow staff was incredible throughout the process. My husband and I were quite firm with our needs and they listened and made our dream car list a reality. Roger really took the time with us that other dealerships were not willing to do. He made us feel like family and offered us so much insight on the different packages and options we could choose from. Ultimately, the Arrow team got us the vehicle we wanted and did so fairly quickly. They were honest on timing and offered excellent pricing for all that we got with our fully loaded new vehicle. We couldn't be happier with the experience we had on purchasing our new vehicle! Thank you Arrow Team for making this exciting opportunity the best we could have imagined.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Horrible Customer Service

    We had a great experience with Arrow Hyundai when we bought our car from them in 2012. We were highly disappointed with our experience today! A 1 ...

    Dealer Response

    First of all, we would like to apologize to this customer. Our goal at Arrow Hyundai is 100% customer satisfaction. We did not accomplish that in ...


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    We had a great experience with Arrow Hyundai when we bought our car from them in 2012. We were highly disappointed with our experience today! A 1 star rating was given just because a salesperson responded to us in record time when we stepped foot on the lot. The time between giving the staff the keys for them to look over a trade-in, then return to give information is unacceptable! The dealership gives low-ball trade-in values, which are laughable and insulting! Our salesperson had left us to work with someone else before the manager even arrived to go over pricing options. This dealership lost good customers today!

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    First of all, we would like to apologize to this customer. Our goal at Arrow Hyundai is 100% customer satisfaction. We did not accomplish that in this case. We consider this a learning opportunity and appreciate the feedback.


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