Reviews
Oil change was done in a timely manner and the inspection
Oil change was done in a timely manner and the inspection and condition of the truck was a nice thing to have. Service writer Kristin is a great person to work with.
Oil change was done in a timely manner and the inspection
Oil change was done in a timely manner and the inspection and condition of the truck was a nice thing to have. Service writer Kristin is a great person to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Justin Hanna justin.hanna@russdarrow.com
Told the salesman 3-4 times that I did not want a
Told the salesman 3-4 times that I did not want a warranty. Made me sit around for 2 hours while they were “getting the paperwork together “. Finance guy did not review important details just said “sign here”. Later learned that I had purchased a warranty!!!! Now I have to fight to get rid of it. Terrible Terrible service. Reinforcing I the idea that you can’t trust dealerships.
Told the salesman 3-4 times that I did not want a
Told the salesman 3-4 times that I did not want a warranty. Made me sit around for 2 hours while they were “getting the paperwork together “. Finance guy did not review important details just said “sign here”. Later learned that I had purchased a warranty!!!! Now I have to fight to get rid of it. Terrible Terrible service. Reinforcing I the idea that you can’t trust dealerships.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Justin Hanna justin.hanna@russdarrow.com
Excellent service and the customers are treated with
Excellent service and the customers are treated with respect! Also, reasonable prices for services & work with customers to insure that they are satisfied!
Excellent service and the customers are treated with
Excellent service and the customers are treated with respect! Also, reasonable prices for services & work with customers to insure that they are satisfied!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Justin Hanna justin.hanna@russdarrow.com
Most of my experience has been with the service
Most of my experience has been with the service department, which I found to be excellent. Purchasing a new Jeep was relatively painless, however, it could’ve been far more efficient if I dealt with Clayton Duckworth directly.
Most of my experience has been with the service
Most of my experience has been with the service department, which I found to be excellent. Purchasing a new Jeep was relatively painless, however, it could’ve been far more efficient if I dealt with Clayton Duckworth directly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Russ Darrow Metro Chrysler Dodge Jeep RAM, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Justin Hanna justin.hanna@russdarrow.com
They ALWAYS ALWAYS GET Me Right!
They ALWAYS ALWAYS GET Me Right!! Work I thought would take a couple days was done over night!! Keep up the Good Work Service Team!
They ALWAYS ALWAYS GET Me Right!
They ALWAYS ALWAYS GET Me Right!! Work I thought would take a couple days was done over night!! Keep up the Good Work Service Team!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come! Justin Hanna justin.hanna@russdarrow.com
Excellent work and excellent service thank you for your
Excellent work and excellent service thank you for your business I have been going there for years
Excellent work and excellent service thank you for your
Excellent work and excellent service thank you for your business I have been going there for years
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Russ Darrow Metro Chrysler Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Justin Hanna justin.hanna@russdarrow.com
Awesome service team.
Awesome service team. Listens to your concerns and hunts to find a way to solve the problem
Awesome service team.
Awesome service team. Listens to your concerns and hunts to find a way to solve the problem
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Justin Hanna justin.hanna@russdarrow.com
Great customer service experience from the moment I drove
Great customer service experience from the moment I drove in, until the moment I left. The service was fast and efficient. I felt valued, as usual.
Great customer service experience from the moment I drove
Great customer service experience from the moment I drove in, until the moment I left. The service was fast and efficient. I felt valued, as usual.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM.
Kenney made purchasing a vehicle super easy.
Kenney made purchasing a vehicle super easy. He is very friendly and personable. No pressure to purchase and provided all purchasing options to give us the best deal on a new vehicle. I wish all sales associates could be like him.
Kenney made purchasing a vehicle super easy.
Kenney made purchasing a vehicle super easy. He is very friendly and personable. No pressure to purchase and provided all purchasing options to give us the best deal on a new vehicle. I wish all sales associates could be like him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
I was very impressed with the service.
I was very impressed with the service. I received the video describing my truck and the maintenance that was done was a very nice touch. I will definitely be coming back.
I was very impressed with the service.
I was very impressed with the service. I received the video describing my truck and the maintenance that was done was a very nice touch. I will definitely be coming back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Chrysler Dodge Jeep RAM to be a positive one. Please don't hesitate to reach out if you need anything else.