Reviews
Every time I go there I get outstanding service. I got an...
Every time I go there I get outstanding service. I got an oil change and had a warranty item taken care of which was going to take longer than I planned. They gave me a ride home so I could take of the next thing on my list for the day and let me know when it was done. I went back to pick it up and everything was handled very efficiently at the desk and I was right back out. It is this customer service that made me go to Heiser when I bought my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Immusical, thank you for your continued business and 5-star review. Our customers are our highest priority, and I am pleased you had a great service experience with Heiser. We look forward to working with you again in the future. Have a great day!
My recent experience at Heiser Chevrolet was outstanding....
My recent experience at Heiser Chevrolet was outstanding. Greg Koss kept in contact with me during my lease ending procedure and got me into a new vehicle in no time. He was easy to communicate with and showed eagerness to help me. The finance department helped me find what I can afford and made it happen. Thanks guys. I'll be a customer for a long time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jonathan, congratulations on your new vehicle. We truly appreciate your business, kind words and 5-star review!! We look forward to working with you in the future. Have a great day!
Very professional, outstanding customer interaction and...
Very professional, outstanding customer interaction and service. Goes the Extra mile to ensure customer satisfaction. Would highly recommend to others for car purchases, car needs and car setvices.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rexford, thank you for your business and 5-star review. Our customers are our highest priority and I am pleased you had a great experience with Heiser. We look forward to working with you again in the future. Have a wonderful day!
Clean knowledge, friendly, helpful Amy was very helpful...
Clean knowledge, friendly, helpful Amy was very helpful and went out of her way to help me and schoen. She went up to you other store to pick up a car. She showed us how to operate the car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you had a great experience with Amy and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!
Always a good experience at Heiser, they see to every...
Always a good experience at Heiser, they see to every detail and I never feel like I’ve been talked into something. You have good people here!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear Carolyn, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!
Fast efficiement oil change lube job and tire roatation....
Fast efficiement oil change lube job and tire roatation. There is nothing more to say. Stop fishing for praise it is disingenuous. Do u really need to? Publish this.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!
Sales team worked with me to get a great rate and into...
Sales team worked with me to get a great rate and into the vehicle I wanted. Steven was a great sales person and continued to keep in contact with me on my progress.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you had a great experience with Steven and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!
I have lost confidence in the service department. You all...
I have lost confidence in the service department. You all find things wrong with my vehicle and it is always 1500 dollars or more each
- Customer service 5.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.
I’ve always had a very good experience at Heiser...
I’ve always had a very good experience at Heiser Chevrolet. Shawn in service has Great Customer Service Skills.I will continue to service my Vehicle there!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!
I'm disappointed. There are issues with the car. I've...
I'm disappointed. There are issues with the car. I've had my Malibu for about a month. Something is rattling in the dash, something is wrong with the heating system and I believe the driver seat is damaged in some way. I mentioned at the time of delivery that the cloth was wrinkled on the driver's seat. Now that I have been driving the car for a short time, the seat feels lumpy and it is very uncomfortable when driving for any length of time. I feel my issues are being ignored.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Dear Terri, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Used Vehicle Director Brian Crandall by email at bcrandall@heiser.com so we can better understand what happened during your experience.