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Reviews

Average Ratings

3.8
Average based on 17 reviews.
  • A very good buying experience

    Very proud of my new Lexus ES350, the buying experience was very nice, salesman was very attentive and finance person very helpful with all purcha...

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    Thank you for your kind review.


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    Very proud of my new Lexus ES350, the buying experience was very nice, salesman was very attentive and finance person very helpful with all purchase detail. It was a perfect buying experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your kind review.


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  • Amazing Experience

    Lexus of West Kendall and their staff sets a whole new standard for car buying. The staff is absolutely amazing. They are all incredibly helpful a...


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    Lexus of West Kendall and their staff sets a whole new standard for car buying. The staff is absolutely amazing. They are all incredibly helpful and so friendly. Trini responded to my inquiry for the car I was interested in. Walked me through day to day as the vehicle became available. Once available the entire process was so smooth and fast. Test drive, to financing, no detail is too small for the team at Lexus of West Kendall to attend to. They made me feel very comfortable. (Thank you TRINI) My 2014 Lexus IS 250, certified pre-owned looks, feels and drives like a brand new Lexus. The car was delivered in mint condition. The few concerns I had were replaced with brand new equipment immediately. I started out using their service for my previous 2 cars, now I refuse to buy, lease or service any vehicles unless its done at West Kendall Lexus/Toyota.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Phenomenal Service

    I was looking for a 2013 IS 250 in white. I found them in different websites. When I called Lexus of West Kendall, Gil Grisales offered me incredi...


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    I was looking for a 2013 IS 250 in white. I found them in different websites. When I called Lexus of West Kendall, Gil Grisales offered me incredible assistance. The emailed me the Carfax, window sticker with the specifications and additional pictures. We negotiate the price over the phone and I just showed up to test drive and sign the papers. Thanks Gil

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Assitance

    I purchased my 2013 through Lexus of Kendall Internet Department. Marcela took care of every request I made. The car was new in their inventory an...


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    I purchased my 2013 through Lexus of Kendall Internet Department. Marcela took care of every request I made. The car was new in their inventory and still did not have pictures. She went ahead and took the pictures with her phone. The car was in perfect shape and price was reasonable. When I arrived everything was ready for me. I recommend this dealer.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Good and Fast Communication

    The online buying experience is very pleasant. They responded my questions very fast. Appreciate that.


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    The online buying experience is very pleasant. They responded my questions very fast. Appreciate that.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Nice car, but hard sales are their part

    Went to this dealership with a pre-approved draft in hand, was told I needed to fill out their credit check paperwork. After wasting over an hour ...

    Dealer Response

    I apologize for your experience. I appreciate your feedback and would like to know more so I can better assist you. My name is Joaquin Azar. You c...


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    Went to this dealership with a pre-approved draft in hand, was told I needed to fill out their credit check paperwork. After wasting over an hour of time, the negotiations were the old "hard sell" tactics on their part. I only asked for an additional key to be provided, they would not consider that in the deal............very displeased with the good faith I may have had with them. Once you sign the dotted line, no more help is provided. This dealership is all about sales, not customer relations. Good luck if you so choose to got there. You have been warned.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    I apologize for your experience. I appreciate your feedback and would like to know more so I can better assist you. My name is Joaquin Azar. You can reach me at 786-345-2612


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  • Terrible customer service + felt like buying from

    Nightmare. Worst customer service ever. I really wanted to buy an IS car (even had financing ready) but it was impossible. I called on different d...

    Dealer Response

    Jose, We apologize for your experience. I appreciate your feedback and would like to know more so I can better assist you. My name is Joaquin Az...


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    Nightmare. Worst customer service ever. I really wanted to buy an IS car (even had financing ready) but it was impossible. I called on different days and spoke w different supervisors. They never called back, I had to call 4 times. Never returned calls...Absolutely crazy... U really hope whoever owns this places takes action... I dont see any business that can be successful when their customer service is this bad...

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Jose, We apologize for your experience. I appreciate your feedback and would like to know more so I can better assist you. My name is Joaquin Azar. You can reach me at 786-345-2612


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  • Great Sale personal Assistance

    As my first Lease experience with Lexus, the sale manager and sale personal who assisted me, played a main role for me to find a comfort place, an...

    Dealer Response

    Thank you for your kind comments


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    As my first Lease experience with Lexus, the sale manager and sale personal who assisted me, played a main role for me to find a comfort place, and the right business decision to switch to Lexus. And if it is relevant in my humble way to express my gratitude, I would like to do mention for the patience and dedication of Leo Sorzano, and Alexander Hernandez, in assisting me in every possible way to make a smooth transition to find the car that would meet my expectation. Thanks to every individual as well, who make possible this level of customer expectation. Hope, my satisfaction remain the same for service through.. Sincerely Efrain Infante Jr.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your kind comments


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  • Robert Calle, Car Salesperson at Lexus of West Ken

    We just leased a new ES 350 at Lexus of West Kendall. Our experience throughout the whole process was formidable. Our sales agent, Robert Calle ma...

    Dealer Response

    Thank you for your kind comments


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    We just leased a new ES 350 at Lexus of West Kendall. Our experience throughout the whole process was formidable. Our sales agent, Robert Calle made our experience so pleasant. He is extremely professional, and at the same time very knowledgeable and attentive to all our questions and concerns. What sets him apart from the rest of the car sales persons we have dealt with is that he truly cares about the client's satisfaction. He followed up the next day after delivery of our car to make sure we were satisfied with it. He reiterated to us that should we need anything or have any questions, to please give him a call. We love how genuine and honest he is. He has one of the nicest demeanors we have ever encountered and we will most definitely recommmend our friends to him and do business with him again. Thanks Robert for making our car leasing experience an AWESOME one.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your kind comments


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  • Great experience

    I bought my IS250 2009 last year from them and i Have had the great experience with these guys. They are all nice talking and helpful guys. Robert...


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    I bought my IS250 2009 last year from them and i Have had the great experience with these guys. They are all nice talking and helpful guys. Robert Calle was the guy who sold me the car, he was very nice with me all the times i needed anything even after i bought the car, he texted me many times just making sure everything is well in the car. Thank you so much Robert Calle and thank you so much Lexus of West Kendall.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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