Reviews
Write a reviewUnscrupulous.
Unscrupulous. Wasn't told about an accident. Touch up paint washed away after first rainfall. I wouldn't buy from them again.
Unscrupulous.
Unscrupulous. Wasn't told about an accident. Touch up paint washed away after first rainfall. I wouldn't buy from them again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
The final bill seemed a little pricey (one hundred
The final bill seemed a little pricey (one hundred dollars) for an oil change and rotation.
The final bill seemed a little pricey (one hundred
The final bill seemed a little pricey (one hundred dollars) for an oil change and rotation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Everyone is great and so pleasant to work with.
Everyone is great and so pleasant to work with. I live closer to another dealership but prefer to drive a bit further to Racine because of the staff.
Everyone is great and so pleasant to work with.
Everyone is great and so pleasant to work with. I live closer to another dealership but prefer to drive a bit further to Racine because of the staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
There was some contention when I got to the dealership.
There was some contention when I got to the dealership. I had multiple messages confirming my appointment but Patti stated that it was a 'request' not an 'appointment'. We worked through it, Patti took care of me and was extremely customer friendly. I was very happy when I left the dealership.
There was some contention when I got to the dealership.
There was some contention when I got to the dealership. I had multiple messages confirming my appointment but Patti stated that it was a 'request' not an 'appointment'. We worked through it, Patti took care of me and was extremely customer friendly. I was very happy when I left the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was on my way to Door County WI.
I was on my way to Door County WI. from St. Louis when my engine blew not to far from Palmen Chrysler. From start to finish it was the best experience I've ever had. Autumn who was my service advisor along with everyone else at the dealership was truly amazing. Since I had to leave my truck up in Racine while I was back in St. Louis I never had any doubts that everything was going to be ok. I know that Autumn Roeder and this dealership went to bat for me to get the approval of a new engine from the extended warranty that I had on my truck and I am so thankful. Also a big shout out to Roger the mechanic who put the new engine in, it runs amazing. Thank again Jeff and Deanna
I was on my way to Door County WI.
I was on my way to Door County WI. from St. Louis when my engine blew not to far from Palmen Chrysler. From start to finish it was the best experience I've ever had. Autumn who was my service advisor along with everyone else at the dealership was truly amazing. Since I had to leave my truck up in Racine while I was back in St. Louis I never had any doubts that everything was going to be ok. I know that Autumn Roeder and this dealership went to bat for me to get the approval of a new engine from the extended warranty that I had on my truck and I am so thankful. Also a big shout out to Roger the mechanic who put the new engine in, it runs amazing. Thank again Jeff and Deanna
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
scheduled apps take to long.
scheduled apps take to long. I have waited in the past two hours for a scheduled oil change
scheduled apps take to long.
scheduled apps take to long. I have waited in the past two hours for a scheduled oil change
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
The service itself was quick and great, but my problem
The service itself was quick and great, but my problem was not fixed. I spent over $600 to have Palmen look into and fix my engine this past Wednesday. After 3 days, my Check Engine light came back on. It looks like I will be back in the dealership. Hopefully it will not cost me more!
The service itself was quick and great, but my problem
The service itself was quick and great, but my problem was not fixed. I spent over $600 to have Palmen look into and fix my engine this past Wednesday. After 3 days, my Check Engine light came back on. It looks like I will be back in the dealership. Hopefully it will not cost me more!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Oil change and tire rotation costs $129 PLUS….
Oil change and tire rotation costs $129 PLUS….that is crazy….yet Their web site includes a coupon for TWO oil changes for $100.
Oil change and tire rotation costs $129 PLUS….
Oil change and tire rotation costs $129 PLUS….that is crazy….yet Their web site includes a coupon for TWO oil changes for $100.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Had an absolutely flawless and seamless experience
Had an absolutely flawless and seamless experience leasing a new Grand Cherokee from Randy Rogers! In & out in about 2 hours, and everyone else that was part of the process was great too; Steve Scwhaab in Finance, Sales Manager Joshua Wampole, Used Car Manager Ron Ward, and lastly Eric Profahl, the porter who did an especially nice job of cleaning up my blacked out Grand Cherokee Altitude! Can't imagine buying or servicing my vehicles anywhere else but Palmen in Racine. Thank-you...
Had an absolutely flawless and seamless experience
Had an absolutely flawless and seamless experience leasing a new Grand Cherokee from Randy Rogers! In & out in about 2 hours, and everyone else that was part of the process was great too; Steve Scwhaab in Finance, Sales Manager Joshua Wampole, Used Car Manager Ron Ward, and lastly Eric Profahl, the porter who did an especially nice job of cleaning up my blacked out Grand Cherokee Altitude! Can't imagine buying or servicing my vehicles anywhere else but Palmen in Racine. Thank-you...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Everyone was pleasant and there was no pressure.
Everyone was pleasant and there was no pressure. We felt we were treated fairly and were very pleased with the whole experience.
Everyone was pleasant and there was no pressure.
Everyone was pleasant and there was no pressure. We felt we were treated fairly and were very pleased with the whole experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car