Reviews
Great Service
I took my Lincoln Town Car in for service (oil change) and was met by Vince in service who assisted me. The service was excellent and Vince was very helpful. The process only took long enough for me to have a cup of complimentary coffee and read the newspaper. I will definitely be returning for service and will recommend others do the same. Keep up the good work!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Expedient Service
Nothing to share at the moment. Only that I was pleased
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
Vince was very helpful in getting my repair work done
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
I got an oil change and it was nice customer service and nice timing
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ms. Briggs
Larry in service was great. He gave me enough information to make the best decision.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best Experience Ever!
My SalesMan Keith McKinney was super awesome!! Was very professional, he gave me different options that made it easy for me to have decent monthly payments that I can afford while driving a Luxury vehicle. Lincoln Service staff is always amazing!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent Experience!
I contacted the dealer through cars.com Carmen responded in minutes! I initially had my own financing but the dealers rate was better a plus. I ended up purchasing the vehicle I inquired about. Great sales team, I will definitely recommend them to family and friends! I look forward to being a repeat customer!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Oil Change
I was well satisfied with the oil change you did on my Ford Fusion but was a little disappointed that a brake inspection wasn't included in the price of the oil change. I thought it was when I used River Oaks Ford. I would think it would be in your best interest to inspect the brakes, not only with the safety in mind for your customers but also to add more business for your company.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service, poor facility!
My experience has been excellent so far! Waiting room is cold and uncomfortable!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 1.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your feedback, Katherine. Wishing you a great day until the next time we meet.
minister
the staff and napleton Lincoln river oaks was very helpful from amber,jim,vince and larry came in for my 130000 mile maint service was the best..thank you napleton team...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Vincent, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. At Napleton's River Oaks Lincoln, we value our customers and we look forward to seeing you on your next visit.
