Bergstrom Cadillac of Madison

New 888-486-2434 Dealer Website
Used 866-264-4261 Email Dealer
Service 866-348-5634

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Reviews

Average Ratings

4.8
Average based on 53 reviews.
  • Amazing Experience!!

    I would first like to say I drove 3 hours round drip twice to deal with Bergstrom Cadillac and will time and time again. I was dealing with a deal...


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    I would first like to say I drove 3 hours round drip twice to deal with Bergstrom Cadillac and will time and time again. I was dealing with a dealership locally that just didn't have the feeling that I get every time I step into Bergstrom. I realize that I can get the same car at any Cadillac dealer nation wide which speaks volumes for Bergstrom. I come to Bergstrom not primarily for the vehicle but the unrivaled service I get from each and every team member in that building. I can't say enough about Scott Thompson Sales Specialist and Michael Kennedy Sales Manager. These two are the most professional, efficient, accomadating and knowledgable men I've ever dealt with. When I deal with them it's actually like visiting family and I sometimes forget I'm in a dealership. The whole process was seamless and comfortable. At no time during the car leasing process did I ever feel any type of pressure or anxiety. I will recommend Bergstrom to all family and friends for years to come. Thank you Scott and Michael, you should be commended for your type notch service and have made a customer for life!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Bergstrom Personnel - Second To None

    I recently purchased a Cadillac XTS from Bergstrom of Madison. My decision to purchase from Bergstrom was primarily a consequence of two factors:...


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    I recently purchased a Cadillac XTS from Bergstrom of Madison. My decision to purchase from Bergstrom was primarily a consequence of two factors: (1) the unparalleled quality of Bergstrom service that I received during the past five years with my Cadillac CTS-4, and (2) Josh Thiermann approaching me as I wandered around looking at newer Cadillacs as mine was being serviced. When I speak of Bergstrom "service", for me it begins and ends with Demetrius Salinas. Demetrius was my technician in most instances when I visited the dealership for routine maintenance (oil and filter changes, etc.) and on those few occasions when I had need for repair service (purchase of a new battery, etc.). On some occasions other service staff worked with me, and each of them did and exceptional job as well, but as fate would have it, Demetrius was my service technician for probably seventy-five percent of my service visits. He is very knowledgeable about the Cadillac brand, and he addressed and resolved satisfactorily every request or question that I submitted to him regarding my CTS-4. As I proceed with my XTS, I'm confident that Demetrius will continue in the same manner of working with me as he has in the past. With regard to Josh Thiermann, I had no intention of trading in my CTS-4 and purchasing an XTS. I just wanted to walk around the car lots and see the newer models of Cadillac, while waiting on service. Josh was very friendly and he answered every question that I had about cars. Although I informed Josh that I was not looking to purchase a vehicle, and that I was just waiting on the completion of service to my vehicle, he still was kind enough to walk me around the lot and show me car after car, and answer all of my questions regarding the cars. As fate would have it, I saw the XTS that I ultimately purchased and Josh made the transaction occur. His knowledge about the cars was incredible, his responsiveness to my likes and dislikes was honored without attempting to persuade me to change my point of view, and once I finally decided to make an offer on a vehicle, I truly felt that Josh was my advocate in the transaction. Without Josh doing the things that he did, I seriously doubt that my transaction would have occurred In closing, I'm a content Bergstrom repeat customer, and that is a consequence of the quality of their cars, and the services that I received from Demetrius and Josh, two fantastic employees of Bergstrom.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Terrible Experience

    I was expecting a lot more from a Bergstrom dealership. I contacted the Madison location on a Tuesday night via email to inquire about a vehicle l...


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    I was expecting a lot more from a Bergstrom dealership. I contacted the Madison location on a Tuesday night via email to inquire about a vehicle listed on cars.com with limited info and no pictures. The location is about 1.5 hours from me so I wanted to see it before making the drive. I received a couple automated messages that I replied to, but received nothing back. Jim, the salesman who was the one I was "receiving" the emails from, contacted me by phone, and agreed to send me pictures and info right away. The next day I still hadn't received anything, so I emailed him know that I needed the info, because I was planning on driving there on my way back from a business trip. I heard nothing back, until a guest services rep emailed me that night. I emailed him what had happened, and received nothing back again. The following Tuesday I emailed Jim again to let him know how frustrated I was. Jim randomly called me later that day to see if I had gotten the information and to see if I wanted to stop out. I basically told him I hadn't gotten any information, I wanted to stop out the previous Thursday, and I was really frustrated by their email communication system. The fact that no pictures had been added to the listing really made me question what was going on behind the scenes. He seemed to blow off what I was saying, then said he would work on getting me the info, and then basically hung up on me. Over two days later and still nothing. NOT IMPRESSED!!!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Awesome service

    Bergstrom Cadillac of Madison, hands down has given me the best service of any car dealership. They are timely, great communication and service an...


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    Bergstrom Cadillac of Madison, hands down has given me the best service of any car dealership. They are timely, great communication and service and the best part are extremely professional. The loner car I was given was a beautiful 2016 Cadillac SRX and my car was completed as promised. All though if it would have taken longer that would have been just fine with me. By the way....that will be my next vehicle and it will be purchased thru Bergstrom. I drive a Chevy Equinox and they treat my there as if is drive a Cadillac. By far the Best Group of People to work with! Thank you so much!! Kristi Kramer

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Happy with repair process

    You did great. Appointment was made, you were ready for us. You told us how long the work would take (3-1/2 hours) and you beat you time. Everyone...


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    You did great. Appointment was made, you were ready for us. You told us how long the work would take (3-1/2 hours) and you beat you time. Everyone was courteous, as always, and we enjoyed the experience. Car repairs are never fun, but you made the whole thing palatable. Thank you.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • The complete exoerience

    We traded our 2010 DTS premium for a 2014 XTS Platinum. This was the best deal we could have gotten anywhere in our area. The used car manager Mik...


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    We traded our 2010 DTS premium for a 2014 XTS Platinum. This was the best deal we could have gotten anywhere in our area. The used car manager Mike and our sales person Jacob went far beyond their wanting to sell us this car. They listened and took action when it was needed. We also had a experience with the finance specialist. He too went out of his way to make sure we got the financing and add on extras we required. When we pointed out a few scratches the body shop jumped into action and quickly buffed out the blemishes so we were happy with the new vehicle. A total complete excellent experience. A job well done from top to bottom.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • President of AJK Holdings, Inc.

    The online sales staff got back with me (followup) on the purchase of a C5 or C6 Corvette. Still looking at a Vet.


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    The online sales staff got back with me (followup) on the purchase of a C5 or C6 Corvette. Still looking at a Vet.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Excellent Service!

    Excellent service as always! Due to the snow I needed new tires right away and they were able to take of me immediately! Thank you!


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    Excellent service as always! Due to the snow I needed new tires right away and they were able to take of me immediately! Thank you!

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Great Sales Experience!

    A fantastic guest experience every time! I will buy all of our vehicles from you! Sales and service always above and beyond our expectations. Than...


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    A fantastic guest experience every time! I will buy all of our vehicles from you! Sales and service always above and beyond our expectations. Thank you!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great buying experience

    Visited Bergstrom Cadillac to look at the XTS and SRX. Scott and Mike were very knowledgable about the cars. Comparing and contrasting the rides, ...


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    Visited Bergstrom Cadillac to look at the XTS and SRX. Scott and Mike were very knowledgable about the cars. Comparing and contrasting the rides, mileage, features, and uses of the vehicles. Once we settled on the XTS, Scott and Mike took us through the features and helped us pick the right XTS for us. The XTS drives great. The sales experience is what I expect from a top notch professional organization. They were very attentive, answered question directly with insight, pointed out features and services that were of interest to us, and did not waste a minute of our time. This is the way buying a car should be.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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