Zimbrick Volkswagen of Madison

Reviews

Average Ratings

2.3
8 lifetime reviews.
  • Shopping for Used

    Was in the Market for a used VW. Customer service was great, very informative and not pushy at all. Although I did not buy a used vehicle from t...


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    Was in the Market for a used VW. Customer service was great, very informative and not pushy at all. Although I did not buy a used vehicle from this lot, I did purchase from a different Zimbrick location. Kudos to Zimbrick, great overall experience!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Am I still here?

    I decided on a used car, but there was a front end noise that I asked them to check. The salesman said that he heard it too, so he sent down to b...


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    I decided on a used car, but there was a front end noise that I asked them to check. The salesman said that he heard it too, so he sent down to be checked out. I got my financing in order and waited. There was a short delay due to the weather. In that time they sold the car to someone else. After 15 years of VW's, I think they could have checked with me. Perhaps I have disappeared.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Kris - Zimbrick Volkswagen

    Needed to buy a car on a time limit. Narrowed new vehicle purchase down to one of two vehicles. Kris was the sales expert I was in contact with. S...


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    Needed to buy a car on a time limit. Narrowed new vehicle purchase down to one of two vehicles. Kris was the sales expert I was in contact with. She was profession and fun throughout our interaction. Although I did not purchase from Zimbrick Volkswagen it was a pleasure to work with Kris and would highly recommend her as a point of contact in your car buying experience.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Stay away from them

    They don't know how to fix a car, and they will charge you a ton of money when the car is not fixed (not sure if they made even more damage, which...

    Dealer Response

    I am very sorry for your frustation and experience with our service team. Our goal is always to have happy customers and happy experiences with t...


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    They don't know how to fix a car, and they will charge you a ton of money when the car is not fixed (not sure if they made even more damage, which is also possible). They took a week to replace a spark plug and an injector, only to say that was not the real problem. If the technician does not know there's something with the cylinder when s/he plugged out the spark plug, you can tell how inexperienced the person is. And they insisted that they followed the official procedure of VW, which, if I believe them, means that VW does not have an appropriate guideline for fixing a car.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    I am very sorry for your frustation and experience with our service team. Our goal is always to have happy customers and happy experiences with their VW's here at Zimbrick VW of Madison. I'd be happy to discuss your issues with your VW in more depth. My contact info is below. Thank you. Bill Fritz Service and Parts Director Zimbrick Volkswagen of Madison www.zimbrickvw.com 608-443-5753 bill.fritz@zimbrick.com


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  • bad service

    Service department, bad experience! I've been driving for the last hour without windshield wipers working to my Touareg. Stopped by, asked them to...

    Dealer Response

    I'm sorry you had a bad service experience and thank you for your valuable feedback. I would cherish the opportunity to speak with you about your ...


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    Service department, bad experience! I've been driving for the last hour without windshield wipers working to my Touareg. Stopped by, asked them to help me, I have kids and wife with me, all they had to do is check the fuse panels. But they didn't. Said that it's more than a fuse, how would they know if they didn't even checked it??? Other local shop helped out.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    I'm sorry you had a bad service experience and thank you for your valuable feedback. I would cherish the opportunity to speak with you about your experience. Please contact me at your earliest convenience. Bill Fritz Service and Parts Director Zimbrick Volkswagen of Madison www.zimbrickvw.com 608-443-5753


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  • Good experience, but no sale

    Shopped for a used vehicle through this dealer recently. The dealership was flexible to my test-drive and inspection requests. We were unable to a...


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    Shopped for a used vehicle through this dealer recently. The dealership was flexible to my test-drive and inspection requests. We were unable to agree on a price, but I would have no problem working with them again.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Outstanding customer relations.

    Marcel May did an excellent job of answering all of our questions during the buying process. His explaination and preperation of our vehicle and i...


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    Marcel May did an excellent job of answering all of our questions during the buying process. His explaination and preperation of our vehicle and its systems at delivery was the best we've ever received. We look forward to our continued relationship with Zimbrick.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Selection, treated us super

    Great Selection of VW's. Fair prices and outstanding service.


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    Great Selection of VW's. Fair prices and outstanding service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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