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Reviews

Average Ratings

4.0
69 lifetime reviews.
  • My 2nd Purchase

    Just bought our 2nd car from Doug Justus Auto in Knoxville. Joseph Novkov is my "go to" guy there. He is very professional and friendly. There is ...


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    Just bought our 2nd car from Doug Justus Auto in Knoxville. Joseph Novkov is my "go to" guy there. He is very professional and friendly. There is never any pressure and the cars are great and priced right. I've already recommended this dealership and salesman to several people and if I'm ever in the market for another car they will have my business again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?

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  • Doug Justus Auto Center

    I purchased a 2009 Lincoln MKX on May 6. We drove from Gray area to Knoxville 2x before we made our puchase. Both times we were able to look insid...


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    I purchased a 2009 Lincoln MKX on May 6. We drove from Gray area to Knoxville 2x before we made our puchase. Both times we were able to look inside all vehicles, drive anything we were interested in, no pressure, very relaxing and pleasant experience. I drove my MKX home after a 30 minute process, with a full tank of gas, and lots of friendly smiles. The 30 day warranty applied to the MKX. 2 weeks later, the TPU case leaked terribly. Called and talked to claims, took the car to auto shop, got it repaired, and I myself have NEVER had such a great and easy car buying experience as I have at Doug Justus. A huge thanks to Hunter, Joseph, Jeff and the team for everything. Rick and Carolyn Hicks

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Not a good place to buy a used car

    I have bought used vehicles for myself to drive for 30 yrs. I know enough not to buy a vehicle that has an oil light on and a tick in the engine. ...


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    I have bought used vehicles for myself to drive for 30 yrs. I know enough not to buy a vehicle that has an oil light on and a tick in the engine. The salesman explained that some vehicles just sound like that and the sensor was wrong. When i called him out on it he said you dont have to buy it. So I passed just like i would say to anyone who is considering buying from them. This is the second time I have been there to buy a car and I will not go back. Shop at your own risk if you go there.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?

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  • best buying experience that I have ever had.

    Best buying experience that I have ever had. Friendly, courteous, great facilities and does not have an aggressive selling attitude. Nate Hender...


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    Best buying experience that I have ever had. Friendly, courteous, great facilities and does not have an aggressive selling attitude. Nate Henderson is the best! Recommending this dealer to all my friends for their used car needs.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • No one at home!

    My wife and I went to look at a car I was very interested in. I had found it on the internet. We parked and went into the main sales floor. We ...


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    My wife and I went to look at a car I was very interested in. I had found it on the internet. We parked and went into the main sales floor. We stood around for about two minutes. No one was on the sales floor except for to men who were speaking to each other in Spanish. I then walked out the side door opposite from the door we had entered and my wife took a seat on a couch next to the door we had entered. I. Walked through the cars on the lot until I found the one I had come to see. No one approached me so I walked to what appeared to be another sales office, but a sign on the door said sales had been moved to the building we had originally entered. I returned to the sales floor and a man Asian in appearance was seated at the desk in the middle of the sales floor. I approached him and noted he was busy doing paperwork. I told him I was interested in looking at a car and he was very polite and said someone would be with me shortly. I told him I would wait over at the couch where my wife was sitting. He then returned to his paperwork and a minute or so later got up and walked back toward an office area. About two minutes later he returned to the desk picked up some papers and walked out the door opposite from where I was standing by the couch My wife and I then waited another 10 minutes and no one came. We then decided that we would not wait any longer and left. As we were driving off the lot the two Hispanic men I had initially seen on the sales floor but who were gone by the time I returned from the sales lot were observed returning to the dealership in a car clearly a dealership car. No way to man a sales floor.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 4 found this review helpful. Did you?

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  • Used car lots are scary,but this one sets a new..

    Used car lots are scary but this one sets a new standard. Do your self a favor and keep shopping. My story is kind of long and I don't really want...


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    Used car lots are scary but this one sets a new standard. Do your self a favor and keep shopping. My story is kind of long and I don't really want to waste too much time on these people. Terrible THE END

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 7 found this review helpful. Did you?

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  • Excellent customer service = Nate Henderson!!!

    It's been a long time since I've experienced such professionalism and kindness from a company. Nate was extremely kind and efficient.


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    It's been a long time since I've experienced such professionalism and kindness from a company. Nate was extremely kind and efficient.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great buy

    Needed a car kinda quick. They had just what I needed at a great price. They were easy to work with and fair in dealings. I would go there again i...


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    Needed a car kinda quick. They had just what I needed at a great price. They were easy to work with and fair in dealings. I would go there again if I need another vehicle

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great business!

    I just purchased a Toyota 4Runner and it's awesome! The salesmen we went through helped me find the right car for me in my price range! I will def...


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    I just purchased a Toyota 4Runner and it's awesome! The salesmen we went through helped me find the right car for me in my price range! I will definitely be going back when I need a new vehicle!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Needed A Truck Quick

    I found myself needing a work truck on Friday afternoon about 3:00. I called Doug Justus Auto Center about 3 trucks I saw online. The salesman was...


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    I found myself needing a work truck on Friday afternoon about 3:00. I called Doug Justus Auto Center about 3 trucks I saw online. The salesman was very helpful in asking me all the right questions about what I needed in the truck. He test drove 2 of the 3 trucks before I arrived and recommended a Dodge Ram 1500 Quadcab 4x4. I test drove the truck, completed the paperwork, and was out the door in under 2 hours. I was very impressed with everyone I met at the dealership and would recommend Doug Justus to anyone looking for a quality pre-owned vehicle with no haggle pricing.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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