I had a very positive experience working with Dustin Boothe on a used 2015 Outback Limited. Dustin and sales manager Doug really worked with me to ma
ke it a "win-win". They were patient, not pushy, and I feel I got the exact car I was looking for at a really fair price. I usually stay away from dealerships and buy from private owners, but these guys were great to work with, as was the finance guy Ben Ward. The car was immaculately detailed and came with a dealership warranty which I would not have gotten with a private owner sale. Dustin also followed up with me after the sale to make sure everything was A-OK. I absolutely love the car. A rewarding and enjoyable experience. I'd go back to them again.
Thank you John for taking the time to share your compliments about Dustin and Doug. It is so great to hear! Thank you as well for your business and
I am glad to hear you love your new car! Sincerely, Bob Penkhus
Bob Penkhus Volvo/Mazda: Let me say this is my personal experience that has happened to me for the last 2 months dealing with Bob Penkhus: Also, if yo
u are from a Bob Penkhus dealership, DO NOT CONTACT me at all regarding this review. There is ABSOLUTELY nothing you can say that I want to hear. Thank you. Myself and my wife, were referred to Bob Penkhus Mazda @ Powers stating that we would be taken care of. Now mind you, this was from a close friend of ours. We have bought a total of 5 cars from the Penkhus name within the last 15 years. So, this negative experience came to me as a surprise but it was a HORRIBLE experience. Let me list the cars for you that we have purchased from a Bob Penkhus Dealership: Mazda 3 Mazdaspeed 3 Mitsubishi Lancer Evo MR Mazda 6 Mazda CX9 I also own a FD Mazda RX7 so I love the brand that Mazda itself produces. Let me slip in here as well that if you decide to do business with the Bob Penkhus Dealership @ Powers please take my recommendation that Brian Garside or Jeff Huston are FANTASTIC sales people. Their character and personalities are FANTASTIC. I loved working with them. Also, another gentleman I would highly recommend if you need service done there is a Jason Grebas. His work is ABSOLUTELY above all the rest I have ever encountered in my experiences with cars. Now onto my negative experience. So, this started about 2 months ago, we were looking at trading in my FD RX7 and our Mazda 6 for a 2017 Volvo S90. We were in negotiations for a while with the Manager Doug and he was doing a fantastic job of trying to find us really good #’s for our trade-in. During the time that Doug was still working @ Bob Penkhus, the wheels were in motion and we were getting answers. The final # I got from Doug on my RX7 was $17000. Which was a little low in my opinion but I was willing to work with it. Then our next highest # on the Mazda 6 was around $22000 - $23000. So, I was upside down but I was also willing to work with that. So, everything was going smooth. Suddenly, Doug for whatever reason he had, decided to leave the Bob Penkhus dealership. So, we were in limbo. During a period of less than 2 weeks, we drove up to the Bob Penkhus dealer on Powers 4 times. No joke, it’s a decent ride from our house, about 45 minutes give or take due to traffic. Out of the 4 times, we got no resolve. On the 4th time, it was in the evening on a Friday night, the manager that stepped in to do the job was a guy named Verne. They did run our credit that evening with our permission, so we thought we were good to go. We were told it was high confidence that it was going to work. At around 8 pm when they close, we were told they are so close and their working on it, so we should know something by the next day on Saturday. No joke, we were not told anything and the following week we were told to deal with Bob Penkhus Volvo @ Motor City. So, dealt with a great guy there named Bruce. Wonderful gentleman, very knowledgeable. He was the middle man for us dealing with a Manager named Matt. Now this is where the story goes South. I am Air Force Veteran and a Federal Employee. So, I use the tools that are available to me. One of them was the USAA preferred pricing. The MSRP on the Volvo we were looking to purchase was around $64000. No chump change. So, the USAA pricing got it down to $53000. Which was AWESOME!! So, I did my calculations and this is where the numbers where at that I was seeing. Not from Bob Penkhus Dealership. Mazda RX7 Trade-In. From Doug - $17000 - I owed at the time $18800 on my loan. So, $1800 negative. Mazda 6 Trade-In. From Doug - $23000 - I currently owed $34000 so I was $11000 in negative. USAA Pricing on Volvo - $53000 - MSRP was $64000 so I had $11000 to play with in a matter of speaking. So, total on the loan amount should have been $65800 before taxes and nothing else. I was 100% ok with this. At a calculator, this is what I would have been paying: Loan Amount: $70000 Interest Conservative @ 3.9 Length 84 Mon
Joshua, our General Manager is working with you to resolve your concerns.
They promised to do certain things to the used car I was buying and 1. Tried to talk me out of fixing everything 2. Did not fix one of the things..
Lenda, thank you for sharing this valuable feedback. I appreciate your candor. Sincerely.
I purchased a used SUV on August 4th and was given 3 pages of inspection details showing everything that had passed inspection. I took my vehicle to a
mechanic and had them give it a "physical" to check it out. They found 2 items that had been marked down as "passed" on the inspection pages from Bob Penkus Dealership that should definitely not have been marked as passed. I have called Brian Garside three times now to get these issues resolved as it has a 90 day warranty that should cover them. I have been told repeatedly that he would get with the service department and have them call me. This last time he was not available and neither was the sales manager but I was assured that one of them would call me back. That was two days ago and I still have not been called back. I feel that I am getting a run around and they do not want to honor their warranty. I did appreciate Brian for his no pressure salesmanship but that seems to have ended the minute I drove off the lot.
Good morning. I am sorry you are having frustrations working our dealership. Please reach out to me at firstname.lastname@example.org and let me know your co
ntact information. Thank you.
Being a previous 2010 CX-9 owner with absolutely no issues, we decided to go back to Mazda and look at the 2017 CX-9. We worked with Brian "Carside"
Garside and we had a great experience despite going a different route on a new car! Would highly recommend not only this dealer (Sales Manger was great as well)!, but highly recommend Brian, he was very knowledgeable and low pressure.
Thank you so much Drew and Gina!
I can't say enough about how well we were treated at Bob Penkhus on Powers! David Cotton was fantastic in helping us! When we had to return our firs
t vehicle, we fully expected to be met with irritation. Fortunately for us this was not the case. They were gracious, understanding and completely professional. We will definitely be back to buy another car. Thank you so much David and Bob Penkhus for a non-high pressure experience that will keep us coming back.
Thank you Wendy! I will pass along your compliments to David and the rest of our staff. Sincerely, Bob Penkhus
Brian Garside is the man to see! I have bought multiple cars, brought in friends and family, and traded previous cars in. I always look for Brian when
I go in to this location (the only location I will shop at) and he always goes above and beyond to make sure I leave happy. He is by far the best car dealer I've met and the only one I will buy from!!
Thank you so much for your 5-star review of our dealership. Your business is very important to us and we couldn't have our 60th Anniversary without c
ustomers just like you. Sincerely, Bob Penkhus
Brain Garside was great. We bought two cars from him. As far as we are concerned he is the man.
Thank you Bill.
Over the years we have purchased 6 used cars from Brian Garside at Bob Penkhus Mazda. Brian started as a salesman, but turned into a friend. He is no
t pushy, and as honest. His no nonsense approach is perfect when you know what you are looking for. Even after the sale he will assist and meet you for service appointments. The management and finance staff are always a pleasure to work with.
Thank you Tim for being one of our Nobody Buys Just One customers! We truly appreciate your business and this kind review. Sincerely, Bob Penkhus
The process was much easier than I could ever imagine. Even working in the business for a few years, never would have bet that there would have not be
en any issues when talking price or financing. I knew coming out of a bankruptcy, my options would be limited. Saw the vehicle we wanted driving by, but it was starting to rain. Went home and got on the computer and chatted with someone. Asked if I was there in ten minutes could we test drive the vehicle. Brian greeted us right away and test drove the vehicle. We told him what we were hoping to do and he one up the deal. From beginning to end the process was great and the communication even better. We laughed, we cried, and my wife got the Jeep she always wanted. Brian "Carside" Garside is a man to his word and go see him if you would like an experience than any other dealerships in Colorado Springs.
Thank you Brian for your business and for all the wonderful compliments. As one of our valued customer's, we want you to have the best experience pos
sible. Thank you, Bob Penkhus