Reviews

Average Ratings

4.7
403 lifetime reviews.
  • Top-notch Prius and to-notch sales

    Phil W at Smart Used was the perfect combination of relaxed and knowledgeable as we tried to make the best choice of used car for our family. It ...

    Dealer Response

    Thank you so much for the feedback, and for choosing Smart Motors Certified Pre-Owned, Capable1. We appreciate your detailed review, and we most d...


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    Phil W at Smart Used was the perfect combination of relaxed and knowledgeable as we tried to make the best choice of used car for our family. It was not a "pressure" type of experience at all. We were left with the impression that Phil truly wanted to be a helpful guide in our search for the car that would satisfy our stated requirements. The selection of vehicles was just right. Everything we sat in or drove seemed solid and clean. There was no question the vehicles on the lot were quality tested and approved by Smart Toyota. That being said, the pricing was fair and not subject to much negotiation. We left the dealership satisfied with OUR choice and also with the feeling we would be taken care of after the sale. Of the 5 dealerships we visited yesterday, Smart of Madison left us with the greatest sense of integrity and seemed to be more intent on developing relationships with customers than on selling a car which may not fit the customer's needs.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for the feedback, and for choosing Smart Motors Certified Pre-Owned, Capable1. We appreciate your detailed review, and we most definitely look forward to serving you. Until then, drive safe.


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  • 2008 Rav4

    Excellent service at a reasonable price. I will continuously bring my car in for service.


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    Excellent service at a reasonable price. I will continuously bring my car in for service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Toyota Rav4 purchase

    Rodney was a wonderful salesperson. Very patient and knowledgeable about what he was selling. Found us the vehicle we wanted and met our budget ...

    Dealer Response

    Thank you for the very detailed feedback, Jonathan. This is awesome! I will certainly share your comments with Rodney, John and our detail team ...


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    Rodney was a wonderful salesperson. Very patient and knowledgeable about what he was selling. Found us the vehicle we wanted and met our budget requirements. John Morrison exceeded our expectations in explaining the vehicle in a way we could comprehend and understand. Whoever washed and detailed did an amazing job. One of the best car buying experiences we have had. Thanks Smart Motors

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the very detailed feedback, Jonathan. This is awesome! I will certainly share your comments with Rodney, John and our detail team - I know they will love it! Hope you're enjoying your new RAV4!


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  • New car purchase

    My experience was very good. My salesman, Clinton Phillips, was very helpful and knowledgeable. I would send my friends and family to him. John w...

    Dealer Response

    Happy New Car Day, Nanci. It's always a fun day driving home a new vehicle, and thank you for choosing Smart Toyota. We certainly appreciate, and...


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    My experience was very good. My salesman, Clinton Phillips, was very helpful and knowledgeable. I would send my friends and family to him. John was very good at explaining the cars functions.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Happy New Car Day, Nanci. It's always a fun day driving home a new vehicle, and thank you for choosing Smart Toyota. We certainly appreciate, and I know Clint will appreciate the feedback as well. Cheers!


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  • Lexus used vehicle purchase

    I had an excellent experience purchasing a used vehicle from Phyllis at Smart Motors. They were extremely fair in my trade in value and fair price...

    Dealer Response

    Thank you so much for choosing Smart Motors, Susan. Hope you are enjoying your new Lexus too. Until next time, drive safe and thank you for the f...


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    I had an excellent experience purchasing a used vehicle from Phyllis at Smart Motors. They were extremely fair in my trade in value and fair price on my used car purchase. Phyllis was wonderful and extremely helpful. I would highly recommend Smart Motors!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for choosing Smart Motors, Susan. Hope you are enjoying your new Lexus too. Until next time, drive safe and thank you for the feedback. I'll be sure to share them with Phyllis as well.


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  • Service with a SMILE !

    I purchased My Vehicle from Smart Budget before the Holiday weekend. After a few days of driving it We realized it needed a few repairs. I contact...

    Dealer Response

    That is awesome! Thank you so much, Duane & Catherine. Ed is a great guy, and I will certainly share your feedback with him - I'm sure it will p...


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    I purchased My Vehicle from Smart Budget before the Holiday weekend. After a few days of driving it We realized it needed a few repairs. I contacted Our Salesman and He told Me to bring it in and I would be taken care of. First thing Tuesday morning I drove it into the Smart Service Center and there I met Ed with a smile ! Ed took over, arranged for the repairs to be completed at NO cost to Me, arranged for a loaner Car and kept Me informed until the work was completed. Thank You Ed ! You made the whole experience painless, You convinced Me to only SHOP Smart Motors in the future. Very Satisfied Customer. Catherine (Sue) Woodhouse

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    That is awesome! Thank you so much, Duane & Catherine. Ed is a great guy, and I will certainly share your feedback with him - I'm sure it will put a big smile on his face :)


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  • Smart Toyota Madison Wi

    Everything was excellent. Javier really knows his product, didn't need to check with anyone to answer my questions, and no question went unanswered.

    Dealer Response

    Happy New Car Day, Holly! Thank you for choosing Smart Toyota and thank you for providing us with some feedback on your experience. I"m certain ...


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    Everything was excellent. Javier really knows his product, didn't need to check with anyone to answer my questions, and no question went unanswered.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Happy New Car Day, Holly! Thank you for choosing Smart Toyota and thank you for providing us with some feedback on your experience. I"m certain Javier will appreciate it as well. Cheers!


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  • Thanks!

    I actually shopped at Smart Budget (same overall company), but can't find a place to leave a review for them! I drove 3 hours to look at a used 4...

    Dealer Response

    Hello and thank you, Ruth. Yes, Smart Budget is part of the Smart Toyota Family, and we certainly appreciate the feedback on your experience with...


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    I actually shopped at Smart Budget (same overall company), but can't find a place to leave a review for them! I drove 3 hours to look at a used 4runner and discovered over the phone and online they gave an honest assessment of the vehicle. They were friendly and helpful but I didn't feel pressured, and when people didn't know an answer they looked it up instead of making something up. I went home with the vehicle for a great price---so far so good!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello and thank you, Ruth. Yes, Smart Budget is part of the Smart Toyota Family, and we certainly appreciate the feedback on your experience with our Smart Budget team. Glad we were able to help you find that perfect 4Runner for you!


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  • Amazing Sales & Service for my Vehicle

    Gary was my sales person, he was patient and very knowledgeable.

    Dealer Response

    Happy New Car Day, Lisa! We certainly appreciate the review and feedback, and thank you for choosing Smart Toyota. We look forward to helping mai...


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    Gary was my sales person, he was patient and very knowledgeable.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Happy New Car Day, Lisa! We certainly appreciate the review and feedback, and thank you for choosing Smart Toyota. We look forward to helping maintain your new vehicle with your ToyotaCare service.


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  • Grea tplace to buy a vehical

    Great costumer service. Made buying a new truck easy.

    Dealer Response

    Congrats on your new truck, Ron! Hope you enjoy it, and as always, thank you for choosing Smart Toyota!


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    Great costumer service. Made buying a new truck easy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congrats on your new truck, Ron! Hope you enjoy it, and as always, thank you for choosing Smart Toyota!


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