Reviews

Average Ratings

4.6
414 lifetime reviews.
  • Best place to buy a car from

    Smart Motors is the greatest dealer we've found to buy a car from in Madison. Everyone working there provided a very good service and was really f...

    Dealer Response

    Thank you so much for the feedback, Susi. You're right, you're welcome back anytime - even if it's just for a cup of coffee .. or a cookie to go ...


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    Smart Motors is the greatest dealer we've found to buy a car from in Madison. Everyone working there provided a very good service and was really friendly. Even after purchasing our car we know that we can always come back in case we have problems or just for a cup of coffee. ;) They are awesome!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for the feedback, Susi. You're right, you're welcome back anytime - even if it's just for a cup of coffee .. or a cookie to go with it, and maybe some fruit too :) Seriously, thank you for your continued support. We really do appreciate it. Drive safe!


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  • oil change

    Had an oil change on my pirus. Drove in my driveway when I got home, heard a scraping noise. Looked under the car and found a screwdriver sticking...


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    Had an oil change on my pirus. Drove in my driveway when I got home, heard a scraping noise. Looked under the car and found a screwdriver sticking down, which was used to hold a shield out of the way when changing oil. Called Smart said bring it back in. When I got to Smart, service rep said it would be 45 minutes, I said no way, can I talk to your Manager. Talked to Sam. Got me in right away. Never offered me any compensation for my time or another trip to Madison. Need to say no safety check was done after oil change.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Awesome service! Would recommend!

    They were all very helpful. My husband and I had been shopping for a car for a while and this is the first place i felt welcomed.

    Dealer Response

    So glad to hear we were able to help you out, Paula. You are always welcome here at Smart Toyota. We will always have fresh popcorn and refreshm...


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    They were all very helpful. My husband and I had been shopping for a car for a while and this is the first place i felt welcomed.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    So glad to hear we were able to help you out, Paula. You are always welcome here at Smart Toyota. We will always have fresh popcorn and refreshments in our lounge for you. Until next time ... drive safe!


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  • Great service and deals no high pressure haggle

    Used car center Phyllis was unbelievablevand down to earth

    Dealer Response

    Thank you, James. I'll be sure to pass along your comments to Phyllis as I know she will appreciate them. And as always, we appreciate your busi...


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    Used car center Phyllis was unbelievablevand down to earth

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, James. I'll be sure to pass along your comments to Phyllis as I know she will appreciate them. And as always, we appreciate your business.


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  • Very Positive Experience In Dealing w Smart Toyota

    Chad did a GREAT job for both me and as a representative of the dealership. Due to experience my niece had with Smart Toyota I didn't look anywher...

    Dealer Response

    Thank you, Wildoats44. We appreciate the 5-star review as well as your comments and continued support. I'll be sure to share your feedback with C...


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    Chad did a GREAT job for both me and as a representative of the dealership. Due to experience my niece had with Smart Toyota I didn't look anywhere else in my search. I will not hesitate to recommend Smart Toyota to others. THANK YOU Smart Toyota.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Wildoats44. We appreciate the 5-star review as well as your comments and continued support. I'll be sure to share your feedback with Chad too, as I know he will appreciate it as well. Until next time ... drive safe!


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  • Putting on snow tires and general repairs

    Scott at the Odana Rd. Shop was most helpful and professional. He answered several questions, supervised what happened to my car, kept me updated ...

    Dealer Response

    Hello Kazie. Sure sounds like Scott was able to get everything handled for you, which is great. I did notice though that you only rated us as a ...


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    Scott at the Odana Rd. Shop was most helpful and professional. He answered several questions, supervised what happened to my car, kept me updated as repairs were done. He was polite and respectful. He made me feel like my issues mattered.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Kazie. Sure sounds like Scott was able to get everything handled for you, which is great. I did notice though that you only rated us as a one-star. If there is anything we could have done better, please share your feedback with us by emailing us at social@smartmotors.com. Thank you, Kazie.


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  • 20000ck up on rave4

    Excellent service,timely!professional Very clean Knowmadison!wiledgeable

    Dealer Response

    Glad to hear your 20k check-up went well, Steve. Until next time ... drive safe!


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    Excellent service,timely!professional Very clean Knowmadison!wiledgeable

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Glad to hear your 20k check-up went well, Steve. Until next time ... drive safe!


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  • REVIEW SMART MOTORS, MADISON, WI

    SALES PERSON CLINT WAS EXCELLENT 5 star ...person training about features of car and explaining about how things worked was about 2 star

    Dealer Response

    Congratulations on your new vehicle, Carol. Glad to hear Clint was able to get you the vehicle you always wanted. We always appreciate your feedb...


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    SALES PERSON CLINT WAS EXCELLENT 5 star ...person training about features of car and explaining about how things worked was about 2 star

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new vehicle, Carol. Glad to hear Clint was able to get you the vehicle you always wanted. We always appreciate your feedback on how your experience went with us, and if you'd like to share more details about your experience with our Orientation Team, please send them to us at social@smartmotors.com. Getting your feedback with help us do a better job personalizing our orientation/training process. Thank you, Carol.


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  • Service Department

    I had a peaceful and relaxing appointment. No surprises or unexpected fees. Lots of food, television and clean surroundings. I never mind going...

    Dealer Response

    Aww.. that's awesome, Terri. And we're always glad to see you too. Thank you for the feedback and your continued business support. We appreciate...


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    I had a peaceful and relaxing appointment. No surprises or unexpected fees. Lots of food, television and clean surroundings. I never mind going to Smart Motors.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Aww.. that's awesome, Terri. And we're always glad to see you too. Thank you for the feedback and your continued business support. We appreciate it!


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  • Smart Motors

    We have been getting our car serviced there for a few years and recently bought a 2017 Toyota Highlander. The facilities are great, the repair ser...

    Dealer Response

    Hello John and thank you for your continued support. Glad to hear our service team has taken great care of you and your vehicle, and now that you'...


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    We have been getting our car serviced there for a few years and recently bought a 2017 Toyota Highlander. The facilities are great, the repair service has been excellent, I was especially impressed by the area and time set aside to teach car buyers how to use the new technologies on their vehicles. Good service but not pushy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello John and thank you for your continued support. Glad to hear our service team has taken great care of you and your vehicle, and now that you're in your new Highlander, we look forward to take care of you in your new vehicle. Cheers!


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