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Reviews

Average Ratings

4.6
Average based on 374 reviews.
  • Toyota Prius V delighted customer

    I just purchased my second Prius-- this time a Prius V. I took two test drives in the car, and the service was outstanding. I was able to ask as...

    Dealer Response

    Great to hear, and thank you for the business! Enjoy that Prius V!


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    I just purchased my second Prius-- this time a Prius V. I took two test drives in the car, and the service was outstanding. I was able to ask as many questions as needed and the dealer was gracious and very helpful.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Great to hear, and thank you for the business! Enjoy that Prius V!


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  • Buying a Used Van

    It was a very good experience. Our salesman was not pushy at all...


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    It was a very good experience. Our salesman was not pushy at all...

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Mary lor

    Good. wait was reasonable had snack choices available

    Dealer Response

    Thank you for the feedback, Mary. We appreciate it.


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    Good. wait was reasonable had snack choices available

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the feedback, Mary. We appreciate it.


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  • Great dealership, service has slipped

    They've been a fantastic dealership, and the waiting room for routine services is fantastic. However, the past few visits, I've spent a lot of tim...

    Dealer Response

    Hello and thank you for this feedback. I will definitely share your comments with our Service Director and Express Lube Manager ~ good feedback a...


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    They've been a fantastic dealership, and the waiting room for routine services is fantastic. However, the past few visits, I've spent a lot of time in the waiting room for routine services (oil change/tire rotation). The Express actually used to be express about 9-12 months ago. They were great and got you in and out quickly. I'm not sure if they've cut staff or are swamped and don't know how to handle growth, but wait times have increased significantly. I go there in the afternoon, and it's a 1.5 hour wait or more. This happened four times in a row, and I left. They recommended coming back early morning. So I did. Then, they have employee meetings during that time adding to the wait time. It's a little ridiculous to tell a customer it will take 20 minutes and leads to being there 45-60+ minutes. No fault on the mecahnics and service people working on my car. I think management may need to look at staffing and reconsider when they schedule staff meetings.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello and thank you for this feedback. I will definitely share your comments with our Service Director and Express Lube Manager ~ good feedback and something we can work on. One thing you may not know is we do offer oil change & tire rotations by appointment. Because the Express Lube is first come first serve, volume does fluctuate, and if you set an appointment you'll get express service with the convenience of an appointment. Just something to keep in mind, and again thank you for the feedback. Have a wonderful day.


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  • Camry owner

    Tyler at the quick service did a great job fixing a small but hassling problem. He was polite, professional and I wish he worked for me.

    Dealer Response

    Hey Kerry ~ thank you for the feedback. I'll be sure to pass along your comments to Tyler in our Express Lube, as well as his manager, and at the...


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    Tyler at the quick service did a great job fixing a small but hassling problem. He was polite, professional and I wish he worked for me.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hey Kerry ~ thank you for the feedback. I'll be sure to pass along your comments to Tyler in our Express Lube, as well as his manager, and at the end of the day, glad we were able to fix your small but hassling problem.


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  • Smart Motors, Madison, WI

    Good service and facility. One improvement might be less chit-chat at counter by some of the staff. Otherwise, a great experience.

    Dealer Response

    Hello Kendall. Thank you for the feedback. Good observation and one we will definitely work to improve upon. Thank you.


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    Good service and facility. One improvement might be less chit-chat at counter by some of the staff. Otherwise, a great experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Kendall. Thank you for the feedback. Good observation and one we will definitely work to improve upon. Thank you.


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  • Great experience

    Smart Toyota in Madison Wi is excellent. Great deals, not pushy, great customer service!

    Dealer Response

    Why thank you, Julie. We appreciate the positive feedback and your continued support. Until next time, drive safe.


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    Smart Toyota in Madison Wi is excellent. Great deals, not pushy, great customer service!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Why thank you, Julie. We appreciate the positive feedback and your continued support. Until next time, drive safe.


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  • Scion TC Service

    The service is excellent at Smart Toyota. But the pricing of tires are way to High. 800 dollars for 4 tires is a lot. Tha't's 200 per tire. And th...

    Dealer Response

    Hello Robert. Thank you for the feedback. We do our best to remain competitive with our tire pricing, and overall prices for our services. I wil...


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    The service is excellent at Smart Toyota. But the pricing of tires are way to High. 800 dollars for 4 tires is a lot. Tha't's 200 per tire. And the sale was Buy 3 Get one free so that makes the tire cost 266 a piece. Or maybe the mark up was in the tires and the 4th tire was not free after all. Think hard before buying tires from a dealer.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Robert. Thank you for the feedback. We do our best to remain competitive with our tire pricing, and overall prices for our services. I will be sure to share your comments with our Service Director as well though. Drive safe!


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  • Smart Motors review

    Friendly, professional staff and great facility; wait time was ok

    Dealer Response

    Thank you for the positive comments and for continuing to choose Smart Toyota. We appreciate it & drive safe!


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    Friendly, professional staff and great facility; wait time was ok

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the positive comments and for continuing to choose Smart Toyota. We appreciate it & drive safe!


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  • A fine experience

    It was just an oil change and tire rotation but I was not told I needed anything else which has not always been the case, i.e. air filters. I appr...

    Dealer Response

    Hello Parkeyes ~ thank you for the feedback. And while it was only an oil change and tire rotation, doing your regular maintenance will help keep...


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    It was just an oil change and tire rotation but I was not told I needed anything else which has not always been the case, i.e. air filters. I appreciate not being pressured.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Parkeyes ~ thank you for the feedback. And while it was only an oil change and tire rotation, doing your regular maintenance will help keep your vehicle in tip-top shape. We appreciate you choosing Smart Toyota!


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