BMW Fresno

My family is on our annual vacation and while in Fresno we stopped at BMW of Fresno and met some really professional people who helped us out with the purchase of a new BMW. Our sales person, Deo Parilla, was outstanding in his politeness and he listened to everything we wanted. He is a very nice young man. While we were out looking at different cars, we met the General Manager, Tom Diefendorf. Tom asked out and introduced himself and offered more help than Deo was already providing. We had been to many dealerships and this was the first time EVER that we met the General Manager, as well as him supporting his sales person and U.S. Personally. Tom Diefendorf obviously leads by example, and it shows in everyone we met. To make a long story short, we traded in our Lexus and drive away in a new BMW. My family loves the new car as well as the team at BMW of Fresno. Thank you Deo Parilla & Tom Diefendorf!!

On 04/23/2016 I contacted my Client Advisor Hosep Sargisyan and Radford about a new M4. These guys are amazing, professional and attentive to my needs. Purchasing my dream car became a reality with their help. Very knowledgable and easy to deal with. Hosep and Radford took their time to walk me through my purchase. As a returning customer, its always great to do business with them. I will advise and encourage any future buyers to contact them. Facility is great and clean. Their customer service is top notch. A return customer in the future.

Having an older model BMW (1994) most people do not take their cars to the dealer for oil changes. However I felt the cost including a 24 point inspection was worth the price. During this inspection they found a oil leak, which had been going on for years, covering the underside of the car preventing further inspection. I authorized them to clean the oil from the valve cover area and the underside as well. The inspection was completed and 2 more problems were discovered. A couple of my concerns were taken care of gratis, which I appreciated. When the car was returned to us it was running rough, not smooth like when it was brought in. Turned out some of the cleaner used to clean the valve cover seeped to the coils under the valve cover. Matthew Giraldes, the Bmw technician, promptly diagnosed and fixed the problem and the car runs smooth again. Our service adviser David Le did very well keeping us informed all the way through the repairs.