Luther Hudson Chevrolet GMC

New 888-398-8371 Dealer Website
Used 888-556-5320 Email Dealer
Service 877-794-2416

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Reviews

Average Ratings

4.9
631 lifetime reviews.
  • Typical Metro Dealership

    Typical metro dealership. Called when vehicle was done, quoted price at $258.91 over the phone but ended up with a bill for $308.91. Not sure wh...

    Dealer Response

    Stephen, Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments ...


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    Typical metro dealership. Called when vehicle was done, quoted price at $258.91 over the phone but ended up with a bill for $308.91. Not sure where the extra $50 came from but not surprised in the least. Was never told there a rental charge for the loaner vehicle and there is nothing stated on the rental agreement that I signed but that $30 was tacked onto the bill. Not quite sure why you would charge a rental fee on a DRAC vehicle since that is a GM program to allow people to try new vehicles. That's about as logical as have to pay for a test drive. So GM pays you to put the vehicle in the DRAC program and then you double dip by charging a rental fee. That is the first time I have ever paid to use a loaner at a dealership where I was paying to have work done. Your people are friendly but your tactics are suspect at best.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    5 people out of 6 found this review helpful. Did you?
    Dealer Response

    Stephen, Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Best Regards, Tim Jubie GM - tim.jubie@lutherauto.com


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  • Simply Disappointed

    I found a vehicle on Cars dot com that I was very interested. It was a 2014 Impala LTZ. I sent a message to the dealership checking on availabilit...

    Dealer Response

    Chris, let me start by apologizing for the frustration that our dealership is causing you. I would like to address this personally and work toward...


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    I found a vehicle on Cars dot com that I was very interested. It was a 2014 Impala LTZ. I sent a message to the dealership checking on availability since. I live 40 miles away and being considerate to my time and theirs it would make sense to schedule an appointment. I received an automated response from (SS) Internet Sales and Leasing Consultant thanking me for my inquiry. I called the dealership and asked for SS - left him a voicemail. I reached out to SS via email - ALL WITH NO RESPONSE. Seriously I was begging to buy this vehicle from the dealer. They must have it made - I the customer am at their mercy. You decide if this is a store you can TRUST to do business with

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Chris, let me start by apologizing for the frustration that our dealership is causing you. I would like to address this personally and work towards a positive future. I have tried reaching out to you through phone and email but have yet to receive a response. We still have the vehicle and would love to see you drive away happy. Please reach out to me at the email address below as soon as you can! Sincerely, Tim Jubie GM - tim.jubie@lutherauto.com


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  • Repair of business van

    Got my van back to me quickly for my business and for a great price

    Dealer Response

    Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Luther Hudson Chevrolet GMC. I...


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    Got my van back to me quickly for my business and for a great price

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Luther Hudson Chevrolet GMC. If there is anything more that we can do, please come back and see us again. Take care! Regards, Tim Jubie GM - tim.jubie@lutherauto.com


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  • There in an emergency

    If you are going to break down on a cross country trip, you want to be near the people of Luther Hudson Chevrolet when you do. After being strand...

    Dealer Response

    We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation a...


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    If you are going to break down on a cross country trip, you want to be near the people of Luther Hudson Chevrolet when you do. After being stranded early Sunday morning, I had a tow truck take my vehicle to the closest GM dealership, which was Luther Chevrolet. I was there when they opened up first thing Monday morning and explained my situation. Although they had a full schedule, they managed to get the vehicle in and diagnosed by 9:30 AM. I was convinced it was an expensive alternator problem but their tests showed simply a bad cell on the battery. They put in a new battery and ran all the tests again and assured me that I didn't need the much more expensive repair I thought I needed. By 11 AM Monday morning, I was back on the highway for the last 850 miles of my trip with a washed and running car. Thank you Luther Chevy for the rescue!!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Regards, Tim Jubie GM - tim.jubie@lutherauto.com


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  • Locked key in car

    I accidentally locked my keys in my car while it was running last night on a very cold night (3 degrees!) I called the dealership (I bought my car...

    Dealer Response

    Thank you for the kind words, Morgan. We're completely committed to providing top quality service and we're thrilled to hear that your experience ...


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    I accidentally locked my keys in my car while it was running last night on a very cold night (3 degrees!) I called the dealership (I bought my car here as well) to see if they could help me out. It was about 45 min before the parts department would close and even though it was very last minute the gentleman in the department helped me out and was very kind. Good job! Great customer service! Really help me out of a pickle. Thanks!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words, Morgan. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Luther Hudson Chevrolet GMC, we value our customers and we look forward to seeing you down the road. Regards, Tim Jubie GM - tim.jubie@lutherauto.com


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  • Highly Recommend this great dealership.

    Buying my Chevy SS Sedan at Luther Hudson Chevrolet was an absolute pleasure. My salesperson Scott was great and he knows the true definition of c...

    Dealer Response

    Thanks for the wonderful review of your recent visit to our dealership, Tyrone. We strive for 100% customer satisfaction on each and every purchas...


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    Buying my Chevy SS Sedan at Luther Hudson Chevrolet was an absolute pleasure. My salesperson Scott was great and he knows the true definition of customer service. Scott paid very close attention to detail and he granted every single request. He sourced me an SS exactly to my liking and even expedited the shipping from the factory. Moreover, he accommodated the transporting company I used to guarantee I receive my vehicle promptly. Scott and the financing team made this transaction move swiftly and smoothly. They kept in contact with me from beginning to end and it was very easy to get a hold of them. I will be sure to keep this dealership in mind the next time I purchase a GM, even if it means I'll have to ship another vehicle to NY...that's how good Luther Hudson Chevrolet GMC treated me! In closing, I can't thank this dealership enough for making this deal happen and for making it such a pleasant buying experience. I 100% recommend this dealership!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the wonderful review of your recent visit to our dealership, Tyrone. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Regards, Tim Jubie GM - tim.jubie@lutherauto.com


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  • Great customer service!

    Took my truck in for oil change and tire rotation. I waited for it to be done. Timely service and love the professional attitude!

    Dealer Response

    Kathy, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud t...


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    Took my truck in for oil change and tire rotation. I waited for it to be done. Timely service and love the professional attitude!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kathy, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Regards, Tim Jubie GM - tim.jubie@lutherauto.com


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  • Great customer service

    Excellent service today on vehicle previously purchased from them. Highly recommend

    Dealer Response

    Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am grateful to hear that the team worked hard...


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    Excellent service today on vehicle previously purchased from them. Highly recommend

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am grateful to hear that the team worked hard enough to make your service experience painless. Regards, Tim Jubie GM - tim.jubie@lutherauto.com


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  • Excellent & prompt service!

    Excellent & prompt service. Adam in service department is always very helpful.

    Dealer Response

    Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle needs and look forward to d...


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    Excellent & prompt service. Adam in service department is always very helpful.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Best, Tim Jubie GM - tim.jubie@lutherauto.com


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  • On the spot service

    Heard a funny noise coming from my vehicle's front end. Pulled into Luther Chev in Hudson without an appointment. It was determined that the front...

    Dealer Response

    Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. Best, Tim Jubie GM -...


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    Heard a funny noise coming from my vehicle's front end. Pulled into Luther Chev in Hudson without an appointment. It was determined that the front end wheel hub was loose and needed immediate replacement. They took the vehicle right in and did the work while I waited. Before I knew it, I was on my way with a great sounding front end. All the folks couldn't have been friendlier or more professional.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. Best, Tim Jubie GM - tim.jubie@lutherauto.com


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