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Reviews

Average Ratings

4.9
536 lifetime reviews. Includes reviews of Mercedes-Benz of Valencia from DealerRater.com
  • Great service

    When I was looking for a certified used Mercedes, your salesperson, William, stood above and beyond the rest. (I had contacted 3 other Mercedes de...

    Dealer Response

    Paul, congratulations on your brand new GLK! William and Ammar are great asset to our team, so it does not surprise me that they were able to get ...


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    When I was looking for a certified used Mercedes, your salesperson, William, stood above and beyond the rest. (I had contacted 3 other Mercedes dealerships; they all had at least 2 of the sub's I was interested in) William called me back in a timely manner and gave me really great customer service! Ammar was also very helpful, explaining to me and later, my fiancé, how all the gadgets and features on our new GLK worked.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Paul, congratulations on your brand new GLK! William and Ammar are great asset to our team, so it does not surprise me that they were able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Our knowledgeable sales team is patient and eager to assist. Thank you for taking the time to notice those efforts and leave us this 5-star review. I will be sure to pass along your praises to them and all of us hope to see you again when the time comes to service your new car. Kind regards, Ray Penman, General Sales Manager, 800-731-4632


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  • Oil Service

    Very friendly and quick response to my questions and repairs. Service was completed within hours and I will bring it back again.


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    Very friendly and quick response to my questions and repairs. Service was completed within hours and I will bring it back again.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service at Valencia MBZ

    My service advisor Jesse was excellent in his communication and working to resolve my problem and service needs. My car was ready earlier than pr...


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    My service advisor Jesse was excellent in his communication and working to resolve my problem and service needs. My car was ready earlier than promised. I returned the courtesy car and was out of the dealership in 10 minutes. Great dealership and service dept.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service

    Easy and quick. I loved my experience. Would recommend to everyone. I was educated on my vehicle and how to operate it. I felt like they cared.

    Dealer Response

    Lawrence, thank you and congratulations on your purchase! I am so very pleased that we could make your visit easy and quick, and we believe that's...


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    Easy and quick. I loved my experience. Would recommend to everyone. I was educated on my vehicle and how to operate it. I felt like they cared.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lawrence, thank you and congratulations on your purchase! I am so very pleased that we could make your visit easy and quick, and we believe that's how every car buying experience should be. I'm sincerely grateful for your business and recommendations. Enjoy your car! Warm regards, Ray Penman, General Manager, 800-731-4632


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  • GLC300

    Everything is efficient and comfortable. I highly recommend this shop for future mercedes car buying and defiantly better than the shop in front o...

    Dealer Response

    Jiahao, thank you for taking the time to write this great review and recommendations. I'm pleased to hear that our team was able to provide an eff...


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    Everything is efficient and comfortable. I highly recommend this shop for future mercedes car buying and defiantly better than the shop in front of Mercedes.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jiahao, thank you for taking the time to write this great review and recommendations. I'm pleased to hear that our team was able to provide an efficient and comfortable experience. I look forward to seeing you back again in the future. Take care! Warm regards, Ray Penman, General Manager, 800-731-4632


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  • Great Service

    The staff was very helpful in order to make it possible for me to trade my old Mercedes Benz and buy the new one.

    Dealer Response

    Congratulations on your new purchase, Xerxes! I'm glad to hear our team provided you with a helpful experience. Please come back and see us again ...


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    The staff was very helpful in order to make it possible for me to trade my old Mercedes Benz and buy the new one.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new purchase, Xerxes! I'm glad to hear our team provided you with a helpful experience. Please come back and see us again in the future with anything else you might need. Take care! Warm regards, Ray Penman, General Manager, 800-731-4632


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  • Nice clean dealership and professional employees.

    Nice clean dealership and professional employees. The salesperson was very professional and friendly. He introduced me to his supervisor, parts,...

    Dealer Response

    Thank you for the great review! I'm glad to hear that our team very professional and friendly. We strive to provide excellent customer service, an...


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    Nice clean dealership and professional employees. The salesperson was very professional and friendly. He introduced me to his supervisor, parts, and service personnel.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review! I'm glad to hear that our team very professional and friendly. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else I can do for you. Best regards, Ray Penman, General Manager, 800-731-4632


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  • Great salesman and nice facility.

    Nice clean dealership and professional employees. Deceant selection of vehicles. Salesperson was great, very helpful and knowledgeable. Introdu...

    Dealer Response

    I appreciate the kind words, Kamran! I'm glad to hear that our team was great, very helpful and knowledgeable. We strive to provide excellent cust...


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    Nice clean dealership and professional employees. Deceant selection of vehicles. Salesperson was great, very helpful and knowledgeable. Introduced me to his supervisor, parts, and service personnel.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I appreciate the kind words, Kamran! I'm glad to hear that our team was great, very helpful and knowledgeable. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else I can do for you. Best regards, Ray Penman, General Manager, 800-731-4632


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  • Service advisor makes the dealership

    The friendly staff and clean facility made for a great experience while I was there. My service advisor Jesse made the experience the easiest with...

    Dealer Response

    I appreciate your marvelous feedback, Kevin. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities...


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    The friendly staff and clean facility made for a great experience while I was there. My service advisor Jesse made the experience the easiest with clear explanations and cheerful spirited greeting.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    I appreciate your marvelous feedback, Kevin. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Best regards, Ray Penman, General Manager, 800-731-4632


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  • Great place

    I would like to say THANK YOU to Don LaVigne, he is a highest level professional person. I Enjoy my new Mercedes

    Dealer Response

    Vladimir, I am happy to hear you are enjoying your new Mercedes. Thank you so much for giving us the opportunity to earn your business. I'll be su...


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    I would like to say THANK YOU to Don LaVigne, he is a highest level professional person. I Enjoy my new Mercedes

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Vladimir, I am happy to hear you are enjoying your new Mercedes. Thank you so much for giving us the opportunity to earn your business. I'll be sure to pass your thanks on to Don. I look forward to working with you in the future. Best regards, Ray Penman, General Manager, 800-731-4632


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