Reviews

Average Ratings

4.9
679 lifetime reviews. Includes reviews of Mercedes-Benz of Valencia from DealerRater.com
  • Great service

    When I was looking for a certified used Mercedes, your salesperson, William, stood above and beyond the rest. (I had contacted 3 other Mercedes de...

    Dealer Response

    Paul, congratulations on your brand new GLK! William and Ammar are great asset to our team, so it does not surprise me that they were able to get ...


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    When I was looking for a certified used Mercedes, your salesperson, William, stood above and beyond the rest. (I had contacted 3 other Mercedes dealerships; they all had at least 2 of the sub's I was interested in) William called me back in a timely manner and gave me really great customer service! Ammar was also very helpful, explaining to me and later, my fiancé, how all the gadgets and features on our new GLK worked.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Paul, congratulations on your brand new GLK! William and Ammar are great asset to our team, so it does not surprise me that they were able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Our knowledgeable sales team is patient and eager to assist. Thank you for taking the time to notice those efforts and leave us this 5-star review. I will be sure to pass along your praises to them and all of us hope to see you again when the time comes to service your new car. Kind regards, Ray Penman, General Sales Manager, 800-731-4632


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  • Great Service

    It was for battery replacement. Technician arrived at site quickly. Job was well done and completed in a few minutes . Friendly technician.


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    It was for battery replacement. Technician arrived at site quickly. Job was well done and completed in a few minutes . Friendly technician.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great service

    Had a great customer service experience with Ryan in service. Ryan is very knowledgeable and trustworthy. I have been going to him since 2011. I w...

    Dealer Response

    Lindbergh, thank you for taking the time to write this fantastic review! It is great to know that Ryan's excellent customer service has earned you...


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    Had a great customer service experience with Ryan in service. Ryan is very knowledgeable and trustworthy. I have been going to him since 2011. I wouldn't go there if It wasn't for Ryan.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Lindbergh, thank you for taking the time to write this fantastic review! It is great to know that Ryan's excellent customer service has earned your continued patronage. I'm excited to share your kind words with him. Please feel free to call or stop by if there is anything else we can do to help you. Best regards, Ray Penman, General Manager, 800-731-4632


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  • leasing experience

    Easy to talk to. Informative, great customer service. Would recommend to friends and family. Trying to fill in 20 words.

    Dealer Response

    Thank you for taking the time to write this wonderful review, Shawna! I'm so happy to hear that you had a great experience with our leasing depart...


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    Easy to talk to. Informative, great customer service. Would recommend to friends and family. Trying to fill in 20 words.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to write this wonderful review, Shawna! I'm so happy to hear that you had a great experience with our leasing department! Thank you again for your business and recommendations. Best regards, Ray Penman, General Manager, 800-731-4632


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  • Great experience 100% top drawer

    This is actually the second car I've Bought from this dealership It was a very nice experience and I will be back for my third car

    Dealer Response

    Thank you for providing us with feedback regarding your recent visit, Diane! Our team works hard to keep our customers coming back to Mercedes-Ben...


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    This is actually the second car I've Bought from this dealership It was a very nice experience and I will be back for my third car

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for providing us with feedback regarding your recent visit, Diane! Our team works hard to keep our customers coming back to Mercedes-Benz of Valencia and its great to hear of your continued business. Thank you again and congratulations on your new purchase. Best regards, Ray Penman, General Manager, 800-731-4632


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  • clean- fast- facilities

    I liked Bill Parks and his way of conducting the services I did not like the way Bryan ? linquest ? way of doing business.


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    I liked Bill Parks and his way of conducting the services I did not like the way Bryan ? linquest ? way of doing business.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Clean an organized

    I appreciate the problem was corrected by Mercedes. Not really sure If i would return for service .Wasn't able to program remote.


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    I appreciate the problem was corrected by Mercedes. Not really sure If i would return for service .Wasn't able to program remote.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • My favorite sales representative

    I've been a satisfied customer since I leased my first MB from your dealership. This is my firstl purchase. I consider Mein Apuya my personal sale...

    Dealer Response

    Thank you for taking the time to write about your experience with us, Joana! I'm glad to have Mein on our sales team and that we could provide you...


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    I've been a satisfied customer since I leased my first MB from your dealership. This is my firstl purchase. I consider Mein Apuya my personal sales rep. He always takes time to give me the BEST deal. The paperwork is done in an expeditious and professional manner. I drive all the way from San Bernardino because for me it is worth it if I'm saving money. Mein has always been attentive, he makes you feel special. I'm saddened to say that I won't be heading your way anytime soon. I finally have my retirement SUV.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write about your experience with us, Joana! I'm glad to have Mein on our sales team and that we could provide you with a positive experience. We really appreciate this feedback and I will share it with him. Take care and have a great day. Best regards, Ray Penman, General Manager, 800-731-4632


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  • Great Service and Experience

    Excellent reception by salesperson Fabio. First time at the dealership and was great experience. He was straightforward and thorough in explanat...

    Dealer Response

    Ronald, we love hearing about customers who have a great experience at Mercedes-Benz of Valencia and I'm glad you are one of them! We know that bu...


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    Excellent reception by salesperson Fabio. First time at the dealership and was great experience. He was straightforward and thorough in explanations about purchasing the car. Resulted in me buying the car I was looking at.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Ronald, we love hearing about customers who have a great experience at Mercedes-Benz of Valencia and I'm glad you are one of them! We know that buying a car is an important decision and it's awesome to know that Fabio assisted you in such an efficient manner. Please feel free to contact me if you have any questions on your new purchase. Best regards, Ray Penman, General Manager, 800-731-4632


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  • Disappointed

    I brought the car in for a squeak and a rattle in the top. They only fixed the rattle. They said that it would be another service charge to fix t...


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    I brought the car in for a squeak and a rattle in the top. They only fixed the rattle. They said that it would be another service charge to fix the squeak. This is the reason that I have not been back. I have decided to bring the car back in because it is still squeaking. Also the wind shield wipers have stoped working. I don't mind paying for parts for the squeak but I don't think that I should have to pay for another service charge. Hopefully you can do better this time.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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