Mercedes-Benz of Valencia

Very shady didn’t go through with the deal didn’t feel comfortable buying from them

Tamir was very nice and professional! He did great work and I trust him when he is taking care of my car!

Beware of online scam tactic by the dealer and the internet sales director Daniel Medina and associate named Michelle. Found a car advertised at MB of Valencia with a good price. Contacted them but the price was immidietely upped by the dealer by whopping $15,000 higher. Bait-and-switch tactics waste time. Avoid this dealership!

I was notified that there was a recall on my 2022 GLE 450 fuel pump. They told me that they would order the part and call me when it came in. They called me to bring my car in and the part was not there. Second time they called me to bring my car in they had the part but they did not have a loaner car that they promised me. I then brought my car in for service and they said they would do the service and fuel pump replacement but again the part was still on order. It’s been months now and no one has called me back so it looks like I’ll go to Mercedes in Encino for future needs. Disappointed and the dealership should be embarrassed.

Never have I ever had to deal with such rude people! Very arrogant, unresponsive, and the worst at satisfying their customers needs. My car had some serious manufacturing issues, it stops while I'm driving on the freeway! I brought it in to the service for 3 times and they had no idea what was wrong with it, they kept changing parts that did not solve the issue. The 4th time I took it in they lied and said that it has rodent damage so they're not responsible for selling me a damaged car which would clearly qualify me for a lemon law case. I stated that this car is a safety hazard and that I did not want it, their response was shocking. One of the agents called me yelling, and said that he does not care if I get in an accident and threatened me that if I don't return the loaner they had given me they will take legal action against me! They refused to help me and said that they don't care how I get my car fixed they said I should pick it u UNFIXED and get in a crash but they're not responsible for anything.

Ethan Was AMAZING! Help out from the start to the end ! Highly recommend him at Mercedes Benz of Valencia

Professional, trusted, honest reliable service for nine years and three vehicles so far, thank you.

Convenient, reliable, professional, courteous.and personable I was reliably informed, every step of the way about the progress of my automobile.

Great service department. Had a leaking fuel tank that took a few days to complete because they didn't have the part in stock but I was given a loaner vehicle.

Had to take my car in for an issue I had with acceleration and the service provider Oscar Romero was such a great help. He turned a bad moment for me into an enjoy experience. For that I am grateful.