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Reviews

Average Ratings

4.7
404 lifetime reviews. Includes reviews of Ed Napleton Acura Kia from DealerRater.com
  • GREAT!

    My experience with Ed Napleton was an excellent one. When I first began my car buying journey, I met Judy at the dealership. She took me on multip...

    Dealer Response

    Thank you for the pleasing review! I am glad that you enjoyed your time with Judy and the rest of my team. We strive to make sure that every visit...


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    My experience with Ed Napleton was an excellent one. When I first began my car buying journey, I met Judy at the dealership. She took me on multiple test drives of some different models of cars on the lot. She gave me a great run down of the features and was able to help keep me relaxed during the whole process which is key when there are so many factors to base your decision on. Many people at the dealership were always there to help me. Judy did a very good job at making herself available to talk about financing, availability of the car I wanted in other areas and different options that were available to me via text, voice call AND email. This helped tremendously as a lot of time was spent on weekends shopping for the right car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the pleasing review! I am glad that you enjoyed your time with Judy and the rest of my team. We strive to make sure that every visit is as easy, thorough and informative as yours was. I will personally let them know how happy you were with your visit and if you ever need anything let Judy or I know. Thanks again! -Will Mulcahy, General Manager will@napleton.com (630) 941-4300


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  • Excellent

    So right before Memorial Day weekend, after doing my research, I stopped in Ed Napleton Acura, and was looking to buy a car. Frank, the Sales Mana...


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    So right before Memorial Day weekend, after doing my research, I stopped in Ed Napleton Acura, and was looking to buy a car. Frank, the Sales Manager, was able to speak with me directly and he was professional, a great listener, and he was able to give me a great deal. I would recommend anybody who is in the market for a Acura (we got a MDX) to stop in and see Frank, and he or one of his team would be able to help you.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Dealership!!!

    Thank you guys for talking care about me. Bought a great car for a great price from great people. I felt myself like at home. Everybody was super ...

    Dealer Response

    I'm very happy to hear that everyone here took care of you when you came to see us Oleksandr. Please let us know if there is anything else we can ...


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    Thank you guys for talking care about me. Bought a great car for a great price from great people. I felt myself like at home. Everybody was super friendly and attentive to me. Will definitely come back if I decide to buy another car! Thank you so much!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I'm very happy to hear that everyone here took care of you when you came to see us Oleksandr. Please let us know if there is anything else we can do for you.


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  • Yet another

    Vince has done it again. This is as a family my 11th car from vince at Napleton Kia. Keep it up Vince.

    Dealer Response

    Gus, we are so pleased you enjoyed your visit to Ed Napleton Acura! Your recommendation means so much to us and we're so happy to have earned it. ...


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    Vince has done it again. This is as a family my 11th car from vince at Napleton Kia. Keep it up Vince.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gus, we are so pleased you enjoyed your visit to Ed Napleton Acura! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!


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  • Dealer of Choice

    Thanks Nick for helping us make the decision to purchase our new Kia Sorrento. From the initial greeting to the final delivery of our new vehicl...

    Dealer Response

    Thanks for the feedback. We strive to provide excellent service to our customers at Ed Napleton Acura. We're happy to have earned your recommendat...


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    Thanks Nick for helping us make the decision to purchase our new Kia Sorrento. From the initial greeting to the final delivery of our new vehicle you made the experience friendly, personable and enjoyable. You were able to get us exactly the vehicle we wanted at a very fair price and you also kept all your promises. It was so obvious that ownership & your management teams #1 priority is customer satisfaction. Kudos to Howie and the service department in finishing the final detailing we requested as well. I would certainly recommend to anyone Napelton's Kia of Elmhurst as the Dealer of Choice.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the feedback. We strive to provide excellent service to our customers at Ed Napleton Acura. We're happy to have earned your recommendation of our business! You really made our day today.


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  • Great service

    My name is Trayan Milushev and I bought one Kia Optima from Nepleton Kia in Elmhurst .I love everything in this car. It totally worths it's price ...

    Dealer Response

    We appreciate your business and glad you had a wonderful experience with Nick. We look forward to helping you again in the future. Thank you for y...


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    My name is Trayan Milushev and I bought one Kia Optima from Nepleton Kia in Elmhurst .I love everything in this car. It totally worths it's price and I had a great experience with my salesman Nick Nikolov ,he was so helpful and courteous, he answered on all of my questions ,he helped me with the deal and all of the paperwork that needed to be done.I will come back in this dealership on 100% .

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your business and glad you had a wonderful experience with Nick. We look forward to helping you again in the future. Thank you for your patronage! Welcome to the Napleton Kia Family!


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  • FIRST CAR

    Bought used car for my daughter. Absolutely great experience for both of us.Thank you Nick and Jon!!!

    Dealer Response

    We appreciate your business and are very happy you had a great experience with Nick and Jon. We are glad we were able to find a vehicle for your d...


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    Bought used car for my daughter. Absolutely great experience for both of us.Thank you Nick and Jon!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We appreciate your business and are very happy you had a great experience with Nick and Jon. We are glad we were able to find a vehicle for your daughter. Thank you for your patronage and welcome to the Napleton Family!


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  • Happy!

    My son and I stopped in just to look around and ended up leaving with a car for him. Our sales rep Kyle was amazing. Very helpful and very easy go...

    Dealer Response

    We appreciate your business and happy you had a wonderful experience with Kyle and the dealership. We look forward to hopefully helping you again ...


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    My son and I stopped in just to look around and ended up leaving with a car for him. Our sales rep Kyle was amazing. Very helpful and very easy going. This did not feel like an average dealership. The feel of the dealership itself and all the employees make you feel at ease and happy. Best experience by far when buying a car. I would definitely recommend going to ed Napleton kia for your next purchase. Hopefully one day I will be writing another review when I trade in my car! Thanks Kyle for helping us all day !

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We appreciate your business and happy you had a wonderful experience with Kyle and the dealership. We look forward to hopefully helping you again in the future. Thank you for your patronage.


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  • Amazing Service

    I recently went in for scheduled maintenance on my vehicle. I ended up talking to a sales associate, Connor about purchasing a new Acura. He went ...

    Dealer Response

    We are glad you had a wonderful experience as always. We appreciate your continued patronage and look forward to assisting you with the ILX when y...


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    I recently went in for scheduled maintenance on my vehicle. I ended up talking to a sales associate, Connor about purchasing a new Acura. He went above and beyond with helping me and informing about the ILX I was interested in. Much like every other visit, I had a very positive experience. Thank you again for all of your time and help!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are glad you had a wonderful experience as always. We appreciate your continued patronage and look forward to assisting you with the ILX when you are ready!


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  • Great Service

    Our salesmen Vince was very attentive with everything from making sure that we not only got the best deal for our budget but also made sure my fam...

    Dealer Response

    We are very grateful to you Ruben for allowing us to earn your business and for sharing your great experience. We look forward to serving you and ...


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    Our salesmen Vince was very attentive with everything from making sure that we not only got the best deal for our budget but also made sure my family who was with me was involved during the process. It felt like I wasn't talking to a salesman during our purchase which made it that much easier to drive away with a postive experience. Thank you Ed Napleton Kia in Elmhurst.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are very grateful to you Ruben for allowing us to earn your business and for sharing your great experience. We look forward to serving you and your family again in the future. Enjoy your new vehicle!


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