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Ed Napleton Acura Kia

(1,405 reviews)
Visit Ed Napleton Acura Kia
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2023 consumer dealer award
New (866) 465-8390 (866) 465-8390
Used (866) 984-4667 (866) 984-4667
Service (855) 698-8733 (855) 698-8733

Reviews

(1,405 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ed Napleton Acura Kia from DealerRater.

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Darrell helped me out to find the best solution for me,...

Darrell helped me out to find the best solution for me, definitely recommend to work with him very excellent service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're glad to hear you found our staff to be so informative and helpful. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

Thank you Wade for helping me out onmy new car, ask for...

Thank you Wade for helping me out onmy new car, ask for him if your in the market for a vehicle. He always provides great service and is extremely knowledgeable about all types of cars especially imports. Thanks again Wade

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! We're so happy Wade was able to help you out! Feel free to reach out to us if you need anything. We appreciate you choosing Chicago-land's #1 Acura Dealership!

I had a great experience at Ed Napleton kia today....

I had a great experience at Ed Napleton kia today. Darrell did a great job helping me pick the right vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind review; we are happy to pass along your comments to Darrell here at Ed Napleton Acura! We hope you continue to choose us for all your automotive needs! Take care!

Darryl was a awesome salesman, he was patient polite and...

Darryl was a awesome salesman, he was patient polite and took care of all my needs ! Great qualities to have as a salesman!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road! Safe travels!

From beginning to end my experience was top notch! Wade...

From beginning to end my experience was top notch! Wade my salesman, Jesse the sales manager and Donnie in finance delivered friendly, professional, and knowledgeable customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dawnmedina33, we appreciate you choosing Ed Napleton Acura! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura Kia 630-941-4300 EXT. 2339 julissa.varela@napleton.com

I give the dealership 1 star Hi my name is Nick and the...

I give the dealership 1 star Hi my name is Nick and the only person I leave review is for Marco we had been looking for a VW Routan for my Wife and kids this vehicle was added to there inventory 2 weeks ago without pictures I live a hour away and just wanted someone to take pictures with there phone to see what this vehicle looked liked I was lied and told only a photographer could take the photo this was after numerous calls being pass around by five different sales people finally a week later Marco called me and sent them his overall service was great he went above and beyond if you go there ask for Marco

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new car, Nick! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. Regards, Julissa Varela Customer Relations Manager Ed Napleton Acura Kia 630-941-4300 EXT. 2339 julissa.varela@napleton.com

Consumer response

Only Marco helped me out

Thank you so much to vlad for helping me finding the...

Thank you so much to vlad for helping me finding the right car for the right price

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Micheal, we're glad to hear you found our staff to be so informative and helpful. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

Really like the service and how employees work here....

Really like the service and how employees work here. Thanks Vlad for making car buying process really easy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Jack, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! We appreciate you choosing Chicago-land's #1 Acura Dealership! Have a great day!

Vlad is really nice person I really recommend him. Made a...

Vlad is really nice person I really recommend him. Made a car buying process really easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Julia, we are pleased to hear about your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! We appreciate you choosing Chicago-land's #1 Acura Dealership! Have a great day!

Good service!I am so happy!Thank you Wade helping me to...

Good service!I am so happy!Thank you Wade helping me to shopping,he is so nice and answered me all the questions!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Mari, we're glad to hear you found our staff to be so informative and helpful. Our team is available should you require any extra help. We appreciate you choosing Chicago-land's #1 Acura Dealership!