Chilson Wilcox Chrysler Dodge Jeep RAM

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Sales 9:00 AM - 5:30 PM
Service 8:00 AM - 5:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 5:30 PM
Sat 10:00 AM - 4:00 PM
Sun Closed
Mon 8:00 AM - 5:00 PM
Tue 8:00 AM - 5:00 PM
Wed 8:00 AM - 5:00 PM
Thu 8:00 AM - 5:00 PM
Fri 8:00 AM - 5:00 PM
Sat Closed
Sun Closed
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Reviews

3.4
16 lifetime reviews.
  • Great Customer Experience

    I bought a used BMW Z4 roadster from Chilson-Wilcox last Fall. The car had low miles and was in great shape. The price was right, too, in part b...

    Dealer Response

    Thank you Greg for the kind words. It was our pleasure helping you with your BMW, and look forward to helping you and your friends and family in ...


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    I bought a used BMW Z4 roadster from Chilson-Wilcox last Fall. The car had low miles and was in great shape. The price was right, too, in part because convertible season was over. The sales experience was great...no pressure, and very professional. I only put a few hundred miles on the car before putting it away for winter storage. After putting it on the road this Spring, I experienced a problem with the power top. I live about a hundred miles from the dealership, so took the car to a local shop for repair under the extended service contract that I had purchased. The repair was expensive, and I ended up with out-of-pocket costs of a little over $200. Here's where it gets good. I sent a copy of the repair receipt to Charlie Griswold, and Chilson-Wilcox reimbursed me for my portion of the balance. They didn't have to do that, since the dealer warranty had expired. It was pure goodwill. My customer experience with Chilson-Wilcox has been outstanding.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Greg for the kind words. It was our pleasure helping you with your BMW, and look forward to helping you and your friends and family in the future! As we always say here and try to prove it every day, "we sell cars a different way, the right way!" Thanks again! Charlie Griswold, Used Car Manager


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  • Was buying used Promaster van

    Run far away from this dealer!!! I was traveling 5 hours to buy a particular hard to find diesel promaster van they had, they called me 3 hours i...

    Dealer Response

    On Friday of last week, the Northeast got a snowstorm that left lots of vehicles buried under the snow. As usual when this happens, we brush of t...


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    Run far away from this dealer!!! I was traveling 5 hours to buy a particular hard to find diesel promaster van they had, they called me 3 hours into the trip to tell me the van had problems, thanks for wasting my Saturday, time and money.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    On Friday of last week, the Northeast got a snowstorm that left lots of vehicles buried under the snow. As usual when this happens, we brush of the hundreds of vehicles we have on the lot, then move them all, plow the lot, then put them back on the lot in their places. When moving the Ram ProMaster van on Friday during this process, I noticed a check engine light had come on, so I pulled the van into the service lane and gave the keys to our Service Manager so he could diagnose/fix the check engine light issue. Upon diagnosis, it was determined on Friday afternoon that it needed an ABS module, which was ordered. When we opened for business on Saturday at 10 am, one of our salesmen told me he had a customer on his way from about 4 hours away (Norristown, PA) to see the van. I instructed our salesman to call Mariano Tancredi from Norristown, PA and let him know of the issue. Upon receiving this call, Mariano Tancredi from Norristown PA then screamed at our salesman, told him "we must have known about this issue" and that we had "wasted his time and money" and then sent an email to our salesman that was so vile and disgusting that it cannot be repeated here. I wonder what his reaction would have been if we had NOT called him to let him know of the issue, and instead, let him drive all the way here only to find the van with said issue?!? We do our best to provide the best product, at the best price, (he was coming from about 4 hours away, and we KNOW the price was why), but sometimes things come up out of our control, as this did. His treatment of our salesman with the follow-up email, and his disregard for understanding that we were only trying to give him the information as we had it, is completely misplaced and unprofessional. I wish Mariano Tancredi from Norristown PA luck in his pursuit of finding this "particular hard to find diesel ProMaster Van" elsewhere, for this price, and with these miles, and invite him to contact me directly at cgriswold@chilsonwilcox.com to discuss, if he has any other dissatisfaction with our dealership or our product. Charlie Griswold, Used Car Manager


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  • Great experience WELL worth the travel!!

    We made the trip from Cortland, which is an hour and a half, not knowing what to expect. After sitting down with Charlie and getting the details o...

    Dealer Response

    Erin & Anthony- Thank you for the kind words and for the opportunity to earn your business! You got a great SUV, for a great price, and I look fo...


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    We made the trip from Cortland, which is an hour and a half, not knowing what to expect. After sitting down with Charlie and getting the details on the car, we got a GREAT deal on a used Toyota Rav4. I couldn't find any other dealership within $3,000 of their asking price in New York. It was a great experience and well worth the trip, I am so happy with my new car!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Erin & Anthony- Thank you for the kind words and for the opportunity to earn your business! You got a great SUV, for a great price, and I look forward to helping you and your family for many years to come! Charlie Griswold, Used Car Manager


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Service & Repair

About Our Dealership

Dealer on Cars.com since January 2006

In 1998, Chilson-Wilcox was formed to take on the Dodge and Chrysler franchises. At that time, we became Chilson-Wilcox Inc.

With a vision in mind of a state-of-the-art facility and an emphasis on customer satisfaction, we grew and were able to achieve our goal.

On November 1st, 2004 we opened our new facility at 660 Addison Road, Painted Post, NY. We are very proud and excited about this new venture and we invite all of our current and future customers to join us in foreseeing our vision of Chilson-Wilcox Inc.

Are you bringing your car in for service? Drive-up service is one of the things that makes our dealership better!

""We're selling cars a different way - the right way""