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Reviews

Average Ratings

4.6
33 lifetime reviews. Includes reviews of Cliff Wall Subaru from DealerRater.com
  • Great Experience!

    Took a drive up from Appleton and purchased our 2014 Subaru Outback this past weekend at Cliff Wall. Hadn't purchased a vehicle in several years ...

    Dealer Response

    Michael, Thank you so much for the review. We are happy to hear you had a pleasant experience with Bill and the rest of our staff. Please let us...


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    Took a drive up from Appleton and purchased our 2014 Subaru Outback this past weekend at Cliff Wall. Hadn't purchased a vehicle in several years and forgot what a pleasant experience the car purchasing process can be. Bill Vander Kelen was an exceptional, down to earth and friendly sales rep who along with other co-workers, was able to answer all of our questions and write up an offer that we all could be happy with. Will highly recommend Cliff Wall to friends and relatives!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Michael, Thank you so much for the review. We are happy to hear you had a pleasant experience with Bill and the rest of our staff. Please let us know if we can help with anything in the future.


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  • Subaru Impreza 2017
    May 16, 2017

    I came in during the week looking for a Subaru Impreza Sport-White. They didn't have any in stock, but as soon as I walked in the door I was greet...

    Cliff Wall Subaru Mazda Mitsubishi

    Thank you so much for the great review. We are happy to hear you had a pleasant experience at our dealership. Please don't hesitate to call if w...


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    I came in during the week looking for a Subaru Impreza Sport-White. They didn't have any in stock, but as soon as I walked in the door I was greeted by multiple people and within 5 minutes I had someone to talk to let them know exactly what I was looking for. We sat down, discussed my options and was told it would be about 1 week before the car would be in. It was less than that, and I picked up my beautiful new Impreza and have been loving it ever since. The staff is great, and they are very accommodating.

    Does recommend this dealer
    Cliff Wall Subaru Mazda Mitsubishi

    Thank you so much for the great review. We are happy to hear you had a pleasant experience at our dealership. Please don't hesitate to call if we can help in the future. Enjoy your new Impreza!


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  • Poor experience- not on the same page
    March 6, 2017

    We travelled to this dealership, settled on a price. As it was being written up, determined there was only 1 key (didn't know that, it wasn't disc...


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    We travelled to this dealership, settled on a price. As it was being written up, determined there was only 1 key (didn't know that, it wasn't disclosed). Not a big deal, until the sales person estimated the fab (which is required for the vechile) will be $300+. Attempted to re-negotiate, for $200 less. The owner refused. Wished luck as I walked out, the sales person said he'd sell it the next day (mind you it hadn't been sold in 30 days already). Drove away and found out to replace the key was actually $450. Initially disappointed in the situation, sales person and owner, but now very thankful it didn't work out. Additionally I informed the sales person not to place any follow up calls, he of course, did not respect that request and called the next day wondering if we wanted to buy it for the price we walked away from the day before.

    Does not recommend this dealer

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  • Sale in a snowstorm

    Hats off to Bill Vander Kelen. In the middle of a snowstorm he retrieved from the lot the truck I was interested in and warmed it up and brushed...


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    Hats off to Bill Vander Kelen. In the middle of a snowstorm he retrieved from the lot the truck I was interested in and warmed it up and brushed the snow off so I could take a close look at it at my convenience. And hats off as well to Duane Wiegand who stopped by my home the next morning to evaluate my trade (I was driving our Subaru Legacy in the snowstorm, not the truck I was trading!), and gave me a price I found acceptable. When I closed the next afternoon, Bill had the truck ready and the paperwork went quickly. And as always, Cliff was nearby for a little friendly chat. A great experience. Thanks, guys.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • 8-Point Buck Was No Mirage - Thanks, Cliff Wall Staff
    December 15, 2016

    Loved my 2015 Mitsubishi Mirage, but State Farm totaled it after a hit with an 8-point buck. No broken glass, no airbags deployed, and I walk...

    Cliff Wall Subaru Mazda Mitsubishi

    John, Thank you for the great review! We're glad to help and hope you won't hesitate to contact us in the future if you need anything.


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    Loved my 2015 Mitsubishi Mirage, but State Farm totaled it after a hit with an 8-point buck. No broken glass, no airbags deployed, and I walked away just fine. I'd drive another one, but State Farm went low for replacement cost. Enter George Schoneman, who sold me the Mirage. George encouraged me to contest State Farm's offer, sent some 2015 Mirage price comparables he found, and ultimately State Farm raised their payout to me by $2,000. Cliff Wall Subaru Mazda Mitsubishi was a great help through 2 weeks of insurance and replacement. I picked up a 2013 Mazda3 iSport with George's assistance -- a very nice car.

    Does recommend this dealer
    Cliff Wall Subaru Mazda Mitsubishi

    John, Thank you for the great review! We're glad to help and hope you won't hesitate to contact us in the future if you need anything.


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  • Great service

    As a woman, I appreciated being met immediately on the sales lot. I was treated to a great experience; knowledgeable, professional, and overall ...

    Dealer Response

    Thank you so much for the review! I am glad you had a great experience here. Please let us know if we can help with anything in the future!


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    As a woman, I appreciated being met immediately on the sales lot. I was treated to a great experience; knowledgeable, professional, and overall high quality service. I now have a car that is comfortable, safe, fun to drive, and at a very fair price. I would not hesitate to recommend Cliff Wall as a place to shop with confidence. Thanks, Mike, for a smooth and speedy experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the review! I am glad you had a great experience here. Please let us know if we can help with anything in the future!


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  • outstanding customer service, wonderful staff!!!
    November 9, 2016

    Bill Vander Kelen was a phenomenal sales person, full of knowledge and not at all pushy. The entire staff were polite accommodating, answering a...

    Cliff Wall Subaru Mazda Mitsubishi

    Thank you so much for the review. We are glad you had a great experience here and we hope to be able to help again in the future with anything yo...


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    Bill Vander Kelen was a phenomenal sales person, full of knowledge and not at all pushy. The entire staff were polite accommodating, answering all our questions. We purchased a vehicle from Cliff Wall purely on a whim. Thank you for the kindness and professionalism.

    Does recommend this dealer
    Cliff Wall Subaru Mazda Mitsubishi

    Thank you so much for the review. We are glad you had a great experience here and we hope to be able to help again in the future with anything you may need!


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  • Subaru Outback Here We Come!

    We loved our Subaru Forester and were highly satisfied with the car's high performance quality. So for us to consider buying another Subaru was a ...

    Dealer Response

    Sharon, Thanks for the review! We are so glad to hear you had a great experience with sales and service. We look forward to continuing to servi...


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    We loved our Subaru Forester and were highly satisfied with the car's high performance quality. So for us to consider buying another Subaru was a no brainer! The thing that really convinced us to go with Cliff Walls was the great service we received in the customer service and repair department. Today we drove away with our almost new Subaru Outback and look forward to a continued partnership with the Cliff Wall Dealership?

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Sharon, Thanks for the review! We are so glad to hear you had a great experience with sales and service. We look forward to continuing to service your Subarus!


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  • Cliff Wall Subaru

    Just purchased a 2004 Honda Civic from Cliff Wall Subaru. After arriving to the lot our salesman Bill Vander Kelen greeted us in a patient relaxe...

    Dealer Response

    Elisabeth, Thank you so much for the review. We always appreciate the feedback and are very glad to hear you had a great experience at our dealer...


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    Just purchased a 2004 Honda Civic from Cliff Wall Subaru. After arriving to the lot our salesman Bill Vander Kelen greeted us in a patient relaxed manner. Bill gave us the history and all the pertinent details of the car and allowed us as much time as we liked to test the vehicle to become comfortable with it. Bill was available for every phone call and appointment with no wait time whatsoever. Both he and the finance manager Nicholas Schmit gave us there full attention and time throughout the entire process. We are very happy with our new Honda and our experience at Cliff Wall.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Elisabeth, Thank you so much for the review. We always appreciate the feedback and are very glad to hear you had a great experience at our dealership. Please let us know if we can ever help with anything in the future. Enjoy your Honda!


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  • Easy and comfortable buying experience

    Very easy scheduling request online. Got a no pressure call from Bill Vander Kelen. Arrived to the care all prepped and ready to go. We were gr...

    Dealer Response

    Lukas, Thank you so much for your great review! We are so glad to hear you had a pleasant experience with us. We are proud of the way we set our...


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    Very easy scheduling request online. Got a no pressure call from Bill Vander Kelen. Arrived to the care all prepped and ready to go. We were greeted by a female associate outside as my daughter dropped her snack on the ground. The women kindly offered her a new snack inside. Bill then asked us a few basic questions again with no pressure. Let us go out on our test drive (WITHOUT JOINING US). Upon our return he asked us if we liked the car. We got our financing pre-approved through our bank. We told him we were interested in purchasing the car. He asked us how we wanted to pay. After telling him we had financing through our bank he asked if we wanted them the check through their lenders to see if we could get a better rate. We told him no and that was the end of the discussion. Seriously no pressure. We told him that we had to come back in 2 days to get the car. They had it all ready for us when we arrived. Throughout the 2 visits we were greeted by many associates and they all seemed pleasant. Most interacted with our children and again we didn't feel pressured at all by any of the people there. Hands down one of the most comfortable vehicle buying experiences we've had. I would definitely recommend this dealership to friends and family.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lukas, Thank you so much for your great review! We are so glad to hear you had a pleasant experience with us. We are proud of the way we set ourselves apart by being a low pressure dealership. Please let us know if we can help with anything in the future!


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