Larry H. Miller Ford Lincoln Provo

Larry H. Miller Ford Provo Utah review: This is my second review of this dealership on the exact vehicle. I purchased a 2024 Ford F-150 Raptor in early May 2024 at MSRP price. My review and feedback on the dealership and personal working there were extremely positive. Since then, my experience has been 100 percent negative due to title issue delays. I financed through the dealership's preferred finance company, Chase Bank. Chase Bank notified me that they had yet to receive the title for my new truck as collateral in August 2024. At this point, more than 90 days have passed since purchasing the truck. Utah law requires the dealership to submit a title application to the DMV within 45 days of purchase. At this point, they have already broken the law! I then contacted the dealership, enquiring about the status of the title. I was told they made a mistake on the paperwork for the odometer statement and that it needed to be corrected. Remember that they have yet to contact me to initiate the correction and follow state law. The paperwork was corrected in mid-August, and I was told the title application was being submitted immediately. After being patient and waiting for the new title to arrive at the bank, I called the bank to see if they received the title. They informed me that they had yet to receive the title and reached out to the dealership to inquire about it. The dealership failed to return any calls to the bank or make any attempt to correct their error and do what was right. Keep in mind that at this point, I have been waiting for almost 7 months for the title paperwork to be submitted on a brand-new vehicle. I spoke to the General Sales Manager, who assured me his top priority was correcting this issue, and he also apologized to the dealership. After a week of engaging with the sales manager, I still needed to get straight answers on whether my title paperwork had been submitted to the DMV. At this point, I decided to file a complaint with the Utah DMV compliance department. The investigating officer notified me that the title application was submitted on 4 Dec 2024. I still have no idea how long the DMV process will take and when the bank will receive my title. I am a 100 percent VA-disabled veteran and have spent many hours trying to correct this problem. As a result of these delays and unprofessional business practices, my bank has raised my interest rate substantially because the title is my collateral on the loan they have yet to receive. Beware of doing business with this dealership. Once they have your money, you will be forgotten about.

Inquired about a in stock vehicle by email. Got a quick response followed by another email saying they were getting a quote for shipping the vehicle. Then never heard back from them. Checked their website and found vehicle had been sold. I wish they would have let me know it had been sold, but they just left me hanging. Ended up ordering my vehicle from a dealership that stayed in touch with me through the whole process from pricing to actual order being written.

Horrible experience with service at LHM Provo. I couldn’t get through to the service team. I had to drive in and insist on talking to the service representative They said it would be done and delivered. Not so the next day I had to be persistent to talk with the same service rep. I told him I needed my car that day. At 3pm he said it would be delivered that day. After 6 pm still no car. I called asking for a manager. The sales manager was very responsive and had my car delivered. Still no communication from the sales rep. I have no idea what they did as the problems still exist including a recall. I called to talk with a service manager but they were not available. I left my number and no call back. Complete failure on the service department.

Hard to get a hold of. When I would leave messages I would not get a call back or receive messages through the text option. Final bill significantly more than the estimate with no explanation.

The reps and technicians appear to be competent; however, the internal communications between staff is poor. There’s little teamwork or a sense of urgency.

Jonathon, sales person, was honest and straightforward. I felt like he wasn’t out to squeeze me for every penny.

Service was a bad experience. My multiple texts to their service line were ignored and only after multiple calls over multiple days to their service department did I get any update at all on my car. If they hadn’t started working on it - fine - but it should not be such a difficult experience to talk to my “service advisor.” I’m going to avoid this dealership for future service.

Very accommodating and look to please the customer. Jonny was a fantastic salesman and very professional.

Daniel took excellent care of my service needs. Alignment was completed quickly and precisely. No wait for he appointment.

Good, speedy service. I wish they had told me while I was there that there was a recall on my vehicle, so I could have done my emissions and recall in the same visit.