Larry H. Miller Ford Lincoln Provo

4.1 out of 5 4.1

Reviews

4.1 out of 5 4.1
235 lifetime reviews.

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  • 2.0 out of 5
    December 20, 2020

    Had truck towed to this dealer, they lost my truck for about three days because how driver gave wrong name. Told me waiting on part until mid November(... they received truck 2nd week if October). Then Mid November said part back ordered till 27th of November, then 5th of December and then 27th of December. Took us complaining to Ford Motor Company before Manager miraculously found a part in Arizona. Finally received truck back 15th of December. Seems to run fine now but if you buy a ford and it breaks down don't plan on driving it again for 2 to 5 months

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    It’s unfortunate to hear that your service experience took longer than expected. As you can imagine the world of auto-maintenance is unpredictable but... we try our hardest each day to provide a quick and easy experience for our customers. If there is anything else that we can do for you or if you have any other concerns, please give me a call and I’d be happy to assist. I hope to work with you again in the future. - Thomas Fortune, General Manager, (801) 734-9796

  • 5.0 out of 5
    November 1, 2020

    It is the best dealer I’ve ever bought from most likely I will come back and get another one I would definitely tell my friends to go here

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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in... the future! - Thomas Fortune, General Manager

  • 5.0 out of 5
    June 12, 2020

    I recieved the best quality service at this service department. I will always have Matt U, and Evan take care of my vehicles. The Ford shop has by future... business. Keep up the good work

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Wow! Thank you so much for this great 5-star review. Thanks for choosing our dealership and helping to share the word about us. We’re here for you any...time! Thomas Fortune, General Manager

  • 5.0 out of 5
    June 6, 2020

    Outstanding Service Department. They treat customers special are quick to diagnose problems. They also arrange for transportation home if they need to... keep the vehicle.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for your positive feedback. We're glad to hear that we provided you with a smooth service experience. Feel free to reach out to us i...f you need any more help. We're always available to talk! Thomas Fortune, General Manager

  • 5.0 out of 5
    May 13, 2020

    They did a great job with the service on my car. They got me an uber to my dentist appointment and to my home. Thank you!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for sharing your review! It's a pleasure to know that our team provided you with such excellent assistance. We hope to see you again! Thomas... Fortune, General Manager

  • 5.0 out of 5
    May 12, 2020

    Received great service. Matt was responsive and very professional. Got it done on time. I received an estimate before authorizing the work . Will continue... to bring my car for service at this dealership.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for sharing your feedback! It's wonderful to hear that Matt provided such a positive experience, and we look forward to seeing you again. T...homas Fortune, General Manager

  • 5.0 out of 5
    May 11, 2020

    matt in service took great care of my truck, fixed as promised and back on the road. this is the second time I have had work done here excellent service

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello! Thank you for choosing our dealership, your feedback and rating mean a lot to us. We're glad Matt was able to help, and we hope to see you agai...n! Thomas Fortune, General Manager

  • 1.0 out of 5
    May 10, 2020

    I’ve taken my car in to get fixed twice because it was recalled. My car ended up being in worse condition than when it first arrived at the repair shop... BOTH times. My car never made a noise before, and the first time I drove it out it started making noises literally that day. And then the second time I took it in (which was a few days ago) it began making even louder noises. I don’t know what they fixed, but to mess up/make a car worse (not once but twice) shows just how terrible the service is at this place. I will never trust my car with these people again!! My car was a million times better before I started getting contacted about taking it in because it was recalled. Very disappointed!!

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    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for reaching out about your ongoing vehicle issues. Our team is committed to providing complete service and would appreciate the opportunity... to ensure your vehicle receives the repairs it needs. Please give me a call at your earliest convenience and we can work together to get to the bottom of this. - Thomas Fortune, General Manager, (801) 734-9796

  • 1.0 out of 5
    May 10, 2020

    Extra charges (fees) at the end (they were only diagnosing my issue). More than quoted( the diagnosis) I found the service WAY less $ at another dealership.... In fact the other dealership got my repairs done under my warranty. They said it was all in how they "word it" to the warranty company. Saved me over a thousand bucks! I gave 5 stars on facility because L.H.M. has the $ for a nice shop. (Wonder how they made all that $?)

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, it is unfortunate to see that you are not satisfied with our dealership. I would appreciate the opportunity to learn the details of your experi...ence. Please contact me at your convenience so that I can be of further assistance. - Thomas Fortune, General Manager, (801) 734-9796

  • 1.0 out of 5
    April 29, 2020

    Just had our brand new 2020 car serviced here. They weren’t responsive when we would reach out for updates while they had the car. On top of that, we pulled... out of the garage today, and there’s oil all over. Needless to say we won’t be going here again.

    2.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, it is unfortunate to see that you are not satisfied with our dealership. I would appreciate the opportunity to learn the details of your experi...ence. Please contact me at your convenience so that I can be of further assistance. - Thomas Fortune, General Manager, (801) 734-9796

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