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I would give ZERO stars if possible!! I’ll spare you the...
I would give ZERO stars if possible!! I’ll spare you the details, go somewhere else!
There was an issue with financing, not caused by then, but they got it figured out quick, our second car bought there and I’ll go back for the next one
Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Thomas Fortune, General Manager, (801) 734-9796
Do NOT take your car here! Had a simple oil change done,...
Do NOT take your car here! Had a simple oil change done, then had to take it back 2 MORE TIMES for continued leaking. Brennan, the car guy, broke the hood latch release so it was replaced, but since there was “no labor warranty “ done on this “free” fix, we were told we would have to pay $250 to actually fix it correctly once we got home and it broke again right away. Brennan does NOT know how to fix cars. These guys do not know what they are doing and just trying to squeeze every penny out of you! Their prices are ridiculous. Go somewhere else!!!!
Hello there. We cannot find records of your visit to our dealership. It appears your service experience was with Larry H. Miller Chrysler Jeep Dodge Ram. If there is anything more we can do to help please let us know. - Thomas Fortune, General Manager
Fantastic dealership. I enjoyed having my car repaired at...
Fantastic dealership. I enjoyed having my car repaired at the shop. The service writer and technician we're awesome to work with and correct all my cars issues at this time
Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Thomas Fortune, General Manager
The follow up was not the best. I had to call multiple...
The follow up was not the best. I had to call multiple times about my vehicle. When I got my vehicle back the head lights were not working. I called about it and then said they would call back. They never did and my cousin ended up having to come over and fix the headlights. I will not come here again.
Thank you for reaching out. We want all of our customers to feel taken care of during their service visit. I’d appreciate the opportunity to learn more about the communication issues you’ve experienced so that we can continue to improve the customer service we provide. I hope you’ll give me a call at your earliest convenience. - Thomas Fortune, General Manager, (801) 734-9796
Walk-ins pay more - sales management attitude is about...
Walk-ins pay more - sales management attitude is about them not customer. We walked in to look at Ford Explorers. Our sales person was very friendly and we liked him a lot, although he did give us some wrong information about the specs of the vehicle. That wasn’t the issue- he was great overall BUT after a great test drive and going in to run numbers, they did the typical “talk to the manager” for 25 minutes while we waited - there was only one other customer in the place but the sales manager, who couldn’t even be bothered to meet us, made us wait (likely as a tactic) only to have the sales person come back with full MSRP price with a finance plan incentive but at a ridiculous long term rate. Some cars sell for MSRP, but not Explorers. Ford was running some sales event commercials nationally which I saw on TV later but of course no mention of the sale at all by LHM Provo. Maybe they are not a participating dealer. I believe the sales manager was making a calculation about how much they could get out of us based on being walk-ins while keeping all dealer incentives. Literally worst sales manager experience in dozens of car inquiries. They applied some pressure but not our first rodeo, so we wouldn’t sign until we did some research and sure enough every other dealer I called gave me a Ford national sales incentives in 5 minutes on the phone. LHM sales managers were so arrogant! I felt bad for our salesperson who was just trying to do his best but his sales manager’s effort to take advantage of people cost him a sale. We ended up buying a new Explorer from another dealer and we love it. I’d steer clear of LHM Provo unless you like the stereotypical big dealer tactics and vastly overpaying. Possibly in their defense it was towards the end of the night on a Friday so maybe they just wanted to go home. If that’s the case, just close earlier.
Hello Jason, thank you for taking the time to leave a review. It’s unfortunate to hear about your experience at our dealership. I’d appreciate the opportunity to better understand the situation so that I can ensure everything was handled properly. Please give me a call at your earliest convenience and we can get to the bottom of this together. - Thomas Fortune, General Manager, (801) 734-9796
Bought a truck hear and was promised a certain monthly...
Bought a truck hear and was promised a certain monthly amount but kept coming back with this is the best we have. Then when I come back two years later because they had sent me in the mail a letter that says they have a great offer to trade in my vehicle. You come in and your supposed to get a yeti 20 oz tumbler and evaluation of your vehicle. I didn't get xxxx. This place is a xxxxing joke. Staff sucks xxx and I was there an hour and a half doing nothing. Complete waste of my time. Never buy anything from here. Please read your reviews.
Hello, it is unfortunate to see that you are not satisfied with your recent visit to our dealership. I would appreciate the opportunity to learn more about the details of your experience. Please contact me at your convenience so that I can be of further assistance. - Thomas Fortune, General Manager, (801) 734-9796
Very courteous, responsive and professional. Very fair...
Very courteous, responsive and professional. Very fair and honest. The work is completed on time. I have 2 Ford cars and I have them serviced at this dealership.
Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Thomas Fortune, General Manager