Reviews

Average Ratings

4.2
53 lifetime reviews.
  • First time customer

    Purchased a new car from Van's this year and needed to have some service done. Brian Stehsel met me with a smile, got my information and directed...


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    Purchased a new car from Van's this year and needed to have some service done. Brian Stehsel met me with a smile, got my information and directed me to the waiting area where he kept me updated on my vehicle's progress. When I called, I got an appointment the next day and the vehicle was serviced and fixed sooner than the time I was told it would take. It was much appreciated since I am from out of the Green Bay area and was waiting for the vehicle. The service was fast, friendly and professional. A big "THANK YOU" to Brian and the service department.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Fast, Friendly, and Quality Service

    Took my 2017 Accord SE in for service (oil, filter, and rotate) today. Was promptly greeted by my Service Writer Mindy. She was very kind and quic...


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    Took my 2017 Accord SE in for service (oil, filter, and rotate) today. Was promptly greeted by my Service Writer Mindy. She was very kind and quick to get me written up, and the Technician who preformed my service Douglas did a great job as well. Car was clean, my seat was either not moved or put back exactly where I had it, and the engine bay was clean. Overall great; 10 out of 10 (or in cars.com case 5 out of 5)!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Van's Honda

    Was in the market to purchase a new Civic. From test drive to dealing with the sales associate (Tim Raasch), I felt respected and not yanked aroun...


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    Was in the market to purchase a new Civic. From test drive to dealing with the sales associate (Tim Raasch), I felt respected and not yanked around/time wasted with the whole buying process. I did do my own research before going to the dealership from various other dealerships for prices, accessories, dealership fees, average price ranges, perks from buying from other deals, add on options, extended warranties, etc so I felt comfortable in terms of negotiating prices/terms and asking for what I thought was fair. I feel that Tim also took me seriously and did not waste my time knowing I drove from out of town. At the time of signing/purchasing, one small hiccup occurred with Van's not recognizing/remembering that the agreed on price also included 1 year's worth of oil changes along with the $25 credit to the service center and 1 complementary oil change. Tim, the sales associate I worked with, had written down what we'd agreed upon and brought it back to his manager to get it approved. Glad he wrote it down and saved it for proof of agreed upon negotiations. Overall, rather pleasant buying experience despite the negative connotations associated with the whole car buying process.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Don't use Tom

    If you are looking for a car and get paired with Tom Willems, ask for someone else. He is unprofessional and condescending. The two times I went...


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    If you are looking for a car and get paired with Tom Willems, ask for someone else. He is unprofessional and condescending. The two times I went in, rather than saying "hi" or shaking my hand he looked right past me like he had something better to do. Continued to do this the entire time we talked. Every suggestion i would make would get shot down like I didn't know what I was talking about. Bottom line, Vans lost a motivated buyer to Gustman because of this guy's attitude. Ask for Andie if you must shop here.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?

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  • Salesperson Deron was VERY good.

    The reason I gave it 5 stars is because of the salesperson, namely Deron. He was as helpful as could be. I've bought many new vehicles (not all ...


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    The reason I gave it 5 stars is because of the salesperson, namely Deron. He was as helpful as could be. I've bought many new vehicles (not all Hondas) since 1994. There were some good and some not-so-good salespersons, but I can honestly say that the aforementioned was the best. Now this is a comment on Honda Inc, not Van's. If this rating were for Honda in general -- not just Van's, I would have given it a "4". Deron made the difference. Honda's Owner's Guide is understandably terse, but the Owner's MANUAL is incomplete in several areas. The manual says nothing about a break-in period. I had to go back to your place to get a good answer where I got a great explanation. Also, my window sticker said my engine included "VCM". Nowhere in the Guide or Manual could I find anything about the "VCM" feature I bought. I went Online and found out at: world.honda.com/automobi… I still don't know the firing order of the cylinders. Granted, I'm an Engineer, but those items should be published for everyone. Right? I also wrote this review on Yelp.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Very Poor Customer Service

    Extremely poor customer service in the service department. The man was obviously having a bad day, treated me with disrespect and was condescenti...


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    Extremely poor customer service in the service department. The man was obviously having a bad day, treated me with disrespect and was condescenting. They lost my appointment and said I had to wait an hour before my car was even seen. He said, "as you can see, your appointment is not here." I left and will never return.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great Service and Price

    Just bought a 2016 Odyssey from Jeff Berg at Van's Honda. Could not have been a more positive experience! Had spoken to Jeff on the phone befor...


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    Just bought a 2016 Odyssey from Jeff Berg at Van's Honda. Could not have been a more positive experience! Had spoken to Jeff on the phone before driving up to Green Bay from the Valley. He stayed true to everything he promised on the phone and was ready to go the minute we arrived. Our experience was a pleasure and Jeff was incredibly helpful in going through all the features on our new car. Clark in financing was also very thorough and helpful. Best car buying experience we have ever had and we feel we got a great deal. Highly recommend!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Disappointing

    Dropped off a CRV for an estimate to repair front end damage. Emailed day before, left keys in drop box. Called at noon to check progress - went...


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    Dropped off a CRV for an estimate to repair front end damage. Emailed day before, left keys in drop box. Called at noon to check progress - went to voicemail. Stopped by at 4 - sorry, so busy, don't even have time to return phone calls or emails. If they cannot return a call, how will they do on the work? So, left and went to another repair shop. Instant help, instant estimate, got insurance ball rolling. This is not my only experience like this having serviced several Honda's there over the years. Van's service center is a huge profit center for them, and it feels like it. Taking more and more elsewhere.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Service review

    Today was our first oil change since purchasing our CR-V. We were taken on time for our appointment, questions were answered, met with our sales...


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    Today was our first oil change since purchasing our CR-V. We were taken on time for our appointment, questions were answered, met with our sales person for additional questions when service was completed. We always find Van's Honda to be very clean, professional and knowledgeable staff and honest.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Excellent Service, Look at Many Review Sources

    I had excellent service and every aspect of the process, checking in, service itself, payment and departing garage was excellent. I stress that e...


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    I had excellent service and every aspect of the process, checking in, service itself, payment and departing garage was excellent. I stress that everyone should look and weigh various review sources as sometimes a paid or advertising review source may jump up on the list and it does not give an accurate picture of the service department or dealership. I asked Honda owners in my new residential area and gave this local dealership a try. I will be back again as my first choice for service. They did an excellent job as a new resident to the Green Bay area and I am glad to have their professional service team available to me moving forward. Thanks for everything. I also watched how they interacted with over 4-5 other customers waiting with me as well and all were given updates on the service time and details periodically - even with a very short time to be waiting. Excellent communication skills as well, great job everyone!!!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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