Reviews
Great, excellent!!
As always, expectations exceeded. The service dept., starting w/Melissa, was great. I pulled in the service bay area, was greeted, and escorted to my service coordinator where Melissa took in my concern and informed what all needed to be done and the time frame. Later as the time frame approached, and on queue, she went over other items that needed to be worked on as well. Completed services that I confirmed and was done (w/car wash) at a reasonable time. Great Job....
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Raymond, It's great to hear that you had such a positive experience with our Sales department and thank you for the feedback. Each employee is a valued member of the Moore Cadillac team and all of us are focused on providing great service! We look forward to seeing you again soon. Thanks!
Professional, courteous service,and great deal.
I got the best vehicle, price, and service at the Moore dealership. The sales man Michael Forham went all out and answered all my questions in detail before I got the dealership. He got me the best deal, financing and options that I wanted. He and another gentleman answered my questions about improving gas mileage with the fresh air intake option and I purchased it. The entire in and out time was very quick which included a fair appraisal of my 2008 Escalade trade in. I would highly recommend Moore Cadillac to anyone who wants superior service, friendly, knowledgeable and professional sales people; and a fair deal. In my experience it is rare to find all of these things at one dealership. Again it was a pleasure working with your great staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Harold, thank you for writing this fantastic review and giving our dealership such an excellent star rating. We are glad to know that you had a pleasure working with our staff. It is great to hear that Michael went above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you with regards to your vehicle. Best Regards, Joe Moore President joe.moore@moorecadillac.com
Great customer service, comfortable facilities
I love working with Dave Korlitz, he doesn't try to bully me into services I don't need. When he does tell me I need something done, I will believe him! Very happy with my service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Patricia, we sincerely appreciate your feedback. Each employee is a valued member of the Moore Cadillac team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Exceptional Service
Melissa is our service adviser she takes very good care of us and we are very pleased with our 2 cars purchased and serviced by Moore in Chantilly. This last service had some challenges for Melissa to overcome as our vehicle was not cooperating. She never gave up and followed thru with exceptional service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We truly appreciate you taking the time to leave us this great feedback, Richard! We strive to provide exceptional service in all aspects of our dealership, and I'm glad to hear Melissa always take such great care of you and your vehicle. We hope that you will continue to come to us for any of your automotive needs. In the meantime, follow us on Facebook and Twitter to stay current on our latest news and special offers. Best regards, Joe Moore Owner joe.moore@moorecadillac.com
Outstanding Service
It's always a pleasant experience when I visit your dealership. Look forward to my next visit in the coming months. Thanks for everything, Bobby Horne Leesburg, VA
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bobby, thank you for taking the time to write this fantastic review! Our entire team is committed to providing top-notch customer service, and I'm thrilled this commitment has been made evident to you during your many visits. We greatly appreciate your loyalty to our dealership! Please keep us updated if there's anything else we can do for you. Also, be sure to stay connected with us between visits on Facebook and Twitter. Best regards, Joe Moore Owner joe.moore@moorecadillac.com
Continuous Outstanding Service
I think it is particularly noteworthy that David Korelitz and his supervisor Audra Jackson were responsible for the outstanding service that I have been receiving from Moore Cadillac for several years. Their capabilities should definitely be rewarded by promotion and additions to their pay. Robert E. Smith Jr.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, thank you for taking the time to write this fantastic review! Our entire team is committed to providing top-notch customer service, and I'm thrilled this commitment has been made evident to you during your many visits. I'll be sure to pass along your compliments to David and Audra as well. We greatly appreciate your loyalty to our dealership! Please keep us updated if there's anything else we can do for you. Also, be sure to stay connected with us between visits on Facebook and Twitter. Best regards, Joe Moore Owner joe.moore@moorecadillac.com
Great service
I had an electrical problem that completely drained my battery. They diagnosed the problem within an hour and then put me in a rental car which was included in my extended warranty coverage and I picked the car up the following day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Simon, thank you for taking the time to write this great review! We work very hard to ensure that each of our customers is 100% satisfied with the Moore Cadillac experience, and I'm thrilled that your visit was so positive. We appreciate your business and look forward to working with you again! In the meantime, be sure to check us out on Facebook and Twitter for service specials and other fun stuff. Best regards, Joe Moore Owner joe.moore@moorecadillac.com
Great Service
Took my vehicle in for my safety inspection and to have my brakes looked at due to a 'squeaking' noise. My service adviser was Melissa Robinson who promptly greeted me, took down my information. During their inspection they found some things that needed to be addressed including a new recall which Melissa informed me. Because parts were not on hand and it was a Sat. a loaner car was made available to me with an approximate date on when my car should be fixed. I received a call on Monday informing me that my vehicle was ready for pick up. Picking up my car was just as effortless. The workorder shows they were unable to replicate the brake 'squeaking' and i do hear it although not as frequently. I will see how things continue as I have an oil changed scheduled in the near future which i can bring it up again. Overall i was satisfied with my experience and the level of professionalism.
- Customer service —
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you for taking the time to write this great review! We work very hard to ensure that each of our customers is 100% satisfied with the Moore Cadillac experience, and I'm thrilled that your visit was so positive. We appreciate your business and look forward to working with you again! In the meantime, be sure to check us out on Facebook and Twitter for service specials and other fun stuff. Best regards, Joe Moore Owner joe.moore@moorecadillac.com
Great Servicechantulky
Always great service, and I can get my work done while I eait. My service advisor David is always thorough and great to work with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this great review, Miguel! It is wonderful to hear that our team has been able to provide you with great experience always! We really appreciate this feedback, and I'll be certain to share it with David and to the rest of the staff. Please keep us updated if there's anything else we can do for you! Also, visit us on Facebook and Twitter for dealer updates and specials. Best regards, Joe Moore Owner joe.moore@moorecadillac.com
"Show room ready" platinum detail!!!
My experience was awesome at Moore Cadillac. I was very pleased with Melissa and the service she provided me for my truck getting a platinum detail. She said it would be "show room ready" and it was more than I expected. Thank you Moore Cadillac and Melissa for your service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brandon, thanks so much for the nice review! Melissa is a key component of our team, and it is great to hear that she provided you with excellent service. I'll be sure to pass along your compliments to her. We appreciate your business, and don't hesitate to contact us if there's anything else we can do for you! Also, follow us on Facebook and Twitter to stay in the loop with dealer news and specials. Best regards, Joe Moore Owner joe.moore@moorecadillac.com