Reviews
Great Sales person, Morgan McDonough
I called, Moore Cadillac and was lucky enough to be connected to Morgan. I told her what I wanted and the next day, my wife and I were driving the exact car we wanted. All the personnel I met at this dealership, were professional and helpful in our search. Need a Cadillac, go see Morgan at Moore Cadillac of Chantilly
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to write such a great review! Our entire team strives to create a positive buying experience for every customer, and they will be thrilled to hear that they've been successful at this. I'll be sure to pass along your kind words to Morgan as well. We appreciate the recommendation, and let us know if there's anything else we can do for you! Also, be sure to stay connected with us on Facebook and Twitter to stay in the loop with dealer news and specials. Best regards, Joe Moore Owner Joe.moore@moorecadillac.com
75K
Melissa was very professional and only recommended what the car needed. She covered a loaner when I. Had to leave the car all day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, thanks so much for the nice review! I am happy to hear that you were so pleased with the service you received during your recent visit. Melissa is a key component of our team here at Moore Cadillac, and she will be glad to know about your experience as well. We hope that you will continue to come to us for any of your automotive needs. In the meantime, follow us on Facebook and Twitter to stay current on our latest news and special offers. Best regards, Joe Moore Owner Joe.moore@moorecadillac.com
Great Service by Professionals
Melissa Robinson is my Service Advisor and she is very helpful in answering any questions that I have and gets my car serviced and any problems corrected as scheduled. I appreciate her sometimes going the "extra mile" to see that my car is serviced completely.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Allan, thank you so much for taking the time to provide such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that your experience with us was so positive. I'll be sure to pass along your kind remarks to Melissa as well. Please don't hesitate to contact us if you have any further questions or needs. Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Best regards, Joe Moore Owner Joe.moore@moorecadillac.com
Service at Moore Cadillac
Very happy to urged to have alignment checked. I did hit a few Pholes and was out of kilter. Car drives like new now. The wash this time was also very nice, last visit it was smeary so i'm glad to see technique improvements.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Christine, thank you for taking the time to share your thoughts. I'm sorry to hear about your discontent with the car wash during your last visit; however, I am very happy that your overall experience this time was a positive one. We appreciate your business and look forward to working with you again! If you would like to discuss your experience further or if you have any questions, please do not hesitate to contact me directly. Best regards, Joe Moore Owner Joe.moore@moorecadillac.com
Great sales person, excellent service
The sales person that I dealt with, Mr. Michael Garcia was excellent. He was friendly, honest and expedient. The vehicle that we purchased had a scratch on the upper portion of the grill, this was brought to Mr. Garcia's attention and he arranged for it to be looked at and replaced. The part was in stock and it was replaced. When we received the vehicle and took a look at the grill area we could not help but notice damage to the paint right above the upper portion of the grill, the person in charge of that department took the vehicle back to have that area buffer out, the buffing did not totally correct the problem and we had to arrange for the vehicle to be picked up from our residence and taken to the dealership to have the problem corrected. We received the vehicle back and it was taken care of. This was the only issue/inconvinience that we experienced.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jose, thank you very much for your feedback. Although I'm sorry to hear about any issue with your new car, I am very pleased that our team was able to still provide you with an efficient and professional experience. I'll be certain to pass along your compliments to Michael and to our service team as well. If you would like to discuss your experience further or if you have any questions, please do not hesitate to contact me directly. Sincerely, Joe Moore Owner Joe.moore@moorecadillac.com
Accomodating Staff
The service manager and my service writer took great steps to alleviate my inconvenience and I appreciate the Harry and David gift box.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Damian, thank you for writing about your visit with us! I am happy to hear that our team was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We appreciate your business and look forward to serving you again! Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Best regards, Joe Moore Owner Joe.moore@moorecadillac.com
GREAT SERVICE REP
SERVICE REP WAS VERY KNOWLEDGEABLE. IN FACT, SQUARED ME AWAY ON SERVICE INFORMATION THAT COLEMAN CADILLAC HAD MISINFORMED ME. CAR RUNS FINE AFTER THE SERVICE.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, your kind words and fantastic star-rating are greatly appreciated! I am thrilled to hear that our staff was able to provide you with the professional and knowledgeable service that we strive to deliver to each of our guests. If you need anything else at all, please come back and see us! In the meantime, stay connected with us on Facebook and Twitter. Best regards, Joe Moore Owner Joe.moore@moorecadillac.com
great service
The service was great. The only thing that I am not happy with is that I have to pay to update my navigation system. 4 years of maintenance free does not include the navigation system.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you very much for your feedback. Although I'm sorry to hear that the navigation system is not included in your free maintenance, I am very pleased that our team was able to still provide you with an efficient and professional experience. I'll be certain to pass along your compliments to our service team. If you would like to discuss your experience further or if you have any questions, please do not hesitate to contact me directly. Best regards, Joe Moore Owner Joe.moore@moorecadillac.com
Customer responsive and detailed explanations.
Melissa the service writer was very nice and helpful. I only requested a diagnostic to evaluate my '07 Cadillac xxx. I've asked Melissa to speak to the mechanic to explain in details what was found; she arranged a time for it. James, the mechanic, pleasantly clarified in details the problem. They delivered what I expected and I would return there for service. The personnel was courteous and professional, thanks!
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jacques, thank you so much for taking the time to provide such great feedback! Our primary focus is to provide each and every customer with courteous and professional service, and I am extremely happy to hear that your experience with us was so positive. I'll be sure to pass along your kind words to Melissa and James as well. It's fantastic that we have earned your repeat business, and we look forward to seeing you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter for exclusive content and deals. Best regards, Joe Moore Owner Joe.moore@moorecadillac.com
Outstanding staff and facility at Dulles Cadillac
Beginning with my telephone call to arrange an appointment, I could not have been treated more professionally and graciously by Robin, who also arranged to reserve an ATS for my rent-a-car, and Karl who received my injured car and returned my repaired car to me. Mustafa, who did the paper work for Enterprise and the delivery of the rental car was also efficient. All aspects of my dealing with this for me, unhappy, circumstance were handled in a way that was otherwise easy for me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Margaret, thank you for taking the time to write this great review! Each employee is a valued member of the Moore Cadillac team and we all strive to provide 100% customer satisfaction! We appreciate your business and look forward to working with you again! In the meantime, be sure to check us out on Facebook and Twitter for service specials and other fun stuff. Kind regards, Joe Moore Owner Joe.moore@moorecadillac.com