Came in looking for a car and the service was great! Ashleigh was excellent and helped me find what I was looking for. Very helpful and friendly
Feb 2018 I went in search of a 2nd vehicle - used SUV for myself. I had a positive experience in Feb 2014 with Hertz Cars of Salem, so I went back. This... experience was totally different. They tell me they only have 1 key. That evening after driving the car, the keyless remote doesn't work. We changed out the battery and it still doesn't work so I call the salesperson and he tells me he "didn't know". We have had a working relationship with the head of the service dept., so I called him personally and he said "they DID know". So I kept calling and they finally scheduled a day with the "KEY LADY" - it snowed she couldn't make it, so it was ANOTHER week of waiting. The locksmith couldn't get the key to communicate with the car so they scheduled me a diagnostic appt with POWER Mazda. It was a broken part in the ignition and their estimate for approx $750.00 Hertz said they wouldn't pay to fix it. They were condescending and treated me like I was asking for the moon. They area manager told me to get a NAPPA credit card and pay it off. They're commercials say they ARE TRANSPARENT but they are far from it
Just bought our vehicle from Hertz. Learner who was the salesman did a great job us. Great staff. Nice selection of vehicles
If you are lucky enough to find a decent car ( we did ) and pay cash for it in a 1 hour transaction ( we did ) how could you get a 1 star rating ? By not... having the proper paperwork to be able to sell you the car in the first place, make the customer wait over 4 months for title / plates with not 1 proactive communication / update and then act put out when the customer has to come back in for a second 3 month temp sticker in the window. Be aware.
Bought this car from them over 2 years ago and have been so greatly satisfied. The service dept is great and my salesman was the very best person to deal... with. Now looking for a newer pickup and hope they can deliver. Thank you for the great buying experience. Chuck and Judy Woodring. .
Hertz Salem Oregon sold my daughter a car which broke down twice within 45 days, including complete engine failure requiring engine replacement, while... under limited warranty, and refused to honor the warranty or take the car back, leaving my daughter not only with car payments for an unreliable car, but thousands of dollars in repair bills as well.