Vacaville Buick GMC

3.5 out of 5 3.5

Reviews

3.5 out of 5 3.5
15 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    March 16, 2020

    Brandon was my service advisor and he went above and beyond to make sure the process of getting warranty issues expedited to get my vehicle back as soon... as possible.

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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 20, 2019

    Please try another dealership. They have been unresponsive to me after my purchase. I bought a car, knew what I wanted and bought the car I wanted. ... However, was suckered into an extended warranty, shame on me, and all of the negative comments are true. Don’t buy one-worked with Mike Thompson and GM, Richard De Luna. All I got received were promises. Go somewhere that is trustworthy!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    February 22, 2018

    Outstanding........ Can't wait to do it again over and over and over again this is my Dealer for life!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    December 25, 2017

    Five hours to get a battery with a coupon...$156.00 for a 30 month battery. 2013 Buick and this is the third battery! Brought car in at 7AM, they ordered... the battery from Reilly's and said it would get there at 10AM. I suggested my wife could go to Reilly's and bring the battery sooner, but was told they couldn't do that. Thing is, I could/ should have gone to Sam's and purchased a Duracell 36 month battery for $100 and had it installed right then for free, and I would have been on my way by 10AM saving me over two hours and $50.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 25, 2017

    Never again will I take or trust this service dept. After my vehicle was in the service dept 2 times (almost 14 days later), the problem was STILL not... fixed. I felt like I was a joke and was not taken seriously. I will find a different GMC dealership to hopefully fix the problem. I will also have my husband bring in the car..maybe then it will get fixed.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    March 29, 2017

    I went just to look and see what they had. Cesar was just so friendly I knew that I wouldn't be able to find the same customer service at another dealership.... I never felt pressured into anything, and he answered every question I had with the patience of a saint!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    November 26, 2016

    Jason is the best salesman I have ever dealt with, he doesn't sell you into a bad situation and isn't hiding anything. I wasn't able to purchase a truck... a year ago and Jason didn't try to sell me the truck to where I wasn't comfortable, I came back and was able to get a deal with him the second time.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 2.0 out of 5
    October 9, 2016

    I purchased a used truck from this dealer. Sales staff was very responsive but had no problem over promising and under delivering. Car only came with... one key and the door security code was unknown. The sales team said they would get the code for me but did not come through. This was not told to me until after all papers were signed and I was getting ready to drive away. There also was a grinding that came from under the dash every time the truck was started. At the dealer, the staff made sure the car was running when I received it. I called the dealer and let them know that the grinding was happening and they just said I should turn it in on an extended warranty if I bought one. The fix was a $20 dollar part and in my opinion should have been repaired before the sale. I expect that this sort of thing to be checked over when buying from a major brand dealer. It is obvious they just washed the truck and put it on the lot. The truck was a good price but after spending time at another dealer to get the grinding fixed having a new key programmed and retrieving the code was less of a deal.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 10, 2016

    This is the second time I have had my car serviced at this dealership. They were professional, thorough, and delivered the vehicle promptly. Keep up... the great work

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 10, 2016

    Had oil change got service to take truck quickly, went home came back after I got called said trucks has some issues said would talk about them when I... got there, got there paid no discussion no body to help just pay. I asked for copy of work needed was refused by cashier. Dont know what the seceret of the order it was work that they could do. I guess it was a seceret.Just pay!!!! not any more looking for new truck and new place to get work done.

    2.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
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