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Reviews

Average Ratings

4.5
169 lifetime reviews.
  • Great Place to Car Shop

    Just purchased a Toyota Camry from this dealership and had a great experience. Their staff works hard to create a positive environment throughout ...

    Dealer Response

    Thanks for your review and for your business! We hope you LOVE your Camry for years to come!


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    Just purchased a Toyota Camry from this dealership and had a great experience. Their staff works hard to create a positive environment throughout the entire buying process. The staff is very friendly and willing to work with you and figure out how what it would take to get you to buy from them. Highly recommend shopping here and I foresee myself buying my next car here as well.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for your review and for your business! We hope you LOVE your Camry for years to come!


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  • "Ill-prepared & sneaky staff at Ira Toyota of Manc

    After exchanging a few emails about 'Used 2015 Acura MDX' on Ira Toyota of Manchester's website, I was asked to visit the dealership to obtain veh...


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    After exchanging a few emails about 'Used 2015 Acura MDX' on Ira Toyota of Manchester's website, I was asked to visit the dealership to obtain vehicle's further details. I along with my wife and 5-year old daughter visited the dealership (70 miles away from our home) on May 10th, took a test-drive of the vehicle and negotiated the price agreeable to both the parties subject to an independent inspection by a third party on a future date. We went back to the dealership on May 12th and got the vehicle inspected at the third party (cost bearable by us). Based on the recommendation of third party inspection, we highlighted two things that need to be fixed / taken care of. We renegotiated the price with the sales consultant (going back/forth with her sales manager) and agreed to split the maintenance cost for one of two things. The sales consultant agreed to fix the second thing (pulsating noise during braking / resurfacing brake rotors) at the dealership. The sales consultant made me sign a service form, for this second maintenance thing, with one item written on it... "troubleshoot/fix pulsating noise during braking". Since everything was settled, sales consultant and I moved to signing the P&S paperwork with the understanding that the car would be fixed by the time we're done with all these formalities. In all of these paperwork, an extra 'service form' document was sneaked-in with nothing written on it as opposed to the earlier 'service form' paperwork that I signed, which mentioned... "troubleshoot/fix pulsating noise during braking". I asked the sales consultant why this 'service form' need to be signed when I have already signed it earlier and this time there is nothing written on it. The sales consultant mentioned that the sales manager has re-printed some of the documents and the previous ones are no good (some arcane logic... basically). Since the sales consultant's logic didn't seem to make sense, I wrote myself on the new 'service form' about fixing the brakes/rotors for the pulsating noise. We can see that the sales consultant didn't like it and she came back with her sales manager. The sales manager said in no uncertain terms that they aren't doing any additional services on the vehicle.... "take it or leave it"! By this time, I have signed most of the paperwork and invested a lot of time, effort, and money into the deal, I decided to move ahead with the deal but definitely NOT happy about the deceptive practice of avoiding doing maintenance work that was previously agreed on. I finished up rest of the paperwork and called my insurance company to put new vehicle into my policy. I handed my old license plates to the sales consultant to put on the new vehicle (MA allows up to 7 days to register new vehicle) and was ready to take the new car. Now came the bombshell! The dealership doesn't have the TITLE for the vehicle and we can't take the car! This sales manager who broke the news to us was rude and unapologetic. He said that it will take approx 10 days to get the TITLE and we can't have the car until then. If that's the case.... why on earth would you call us at the dealership, let us do the third party inspection, negotiate the deal to the end, sign all the paperwork and THE WHOLE NINE YARDS when you haven't got your ducks in a row. This vehicle is still on their website ready to be sold!!! I'm not sure if this dealership values other people's time, and effort otherwise why wouldn't they pull the advertising down until they have the correct paperwork. I'm not sure what's the real reason behind pulling away from the deal at the last minute.... another sweeter deal from someone or really the TITLE issue?! Needless to say, I am very disappointed to see the state of affairs at such a big dealership.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Customer

    Been dealing with the store for last 6 years and every time my visit is a truly pleasurable experience. They really try to accommodate your every ...


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    Been dealing with the store for last 6 years and every time my visit is a truly pleasurable experience. They really try to accommodate your every need. Sometimes you need to twist their arm a little but they do get you what you want . Very Professional Organization, Very Customer oriented and Very Well Managed organization.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Disappointed

    I have been a faithful customer for years, but the level of customer service and quality repairs in the last 6 months has been terrible. I'm disap...

    Dealer Response

    Katherine, I'm sorry that you are unhappy with our dealership - you contacted the store late Saturday night after we closed and service was closed...


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    I have been a faithful customer for years, but the level of customer service and quality repairs in the last 6 months has been terrible. I'm disappointed with this dealership. I have tried contacting them to talk about my experience, but have heard nothing from them. I find it odd since they always stressed the importance of the customer service.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Katherine, I'm sorry that you are unhappy with our dealership - you contacted the store late Saturday night after we closed and service was closed on Sunday - I responded back to you personally on Sunday even though I was away on vacation and the store has been calling you and emailing you for the last 3 days - please feel free to contact me with any more information about your experience - we would like to address your concerns. Thank you. Troy Ward - General Manager - tward@group1auto.com. 1-603-657-2305.


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  • Great experience

    Lastnight we had a great experience with buying two cars from here. Everybody is very friendly and works hard to get you what you want. Great ca...

    Dealer Response

    Hello there, Thank you for sharing your purchase experience in this review, and we appreciate your kind words for our staff!


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    Lastnight we had a great experience with buying two cars from here. Everybody is very friendly and works hard to get you what you want. Great car selection This is my second car from this dealership i had no problems with first car . i will be back again. Thanks so much for all your help guys

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello there, Thank you for sharing your purchase experience in this review, and we appreciate your kind words for our staff!


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  • Ms Svetlana Shistik

    Sales person Mr Hader Sozi was very kind and helpful and we were very pleased with his help and service also Mr Chuck Goodwin was very knowledgeab...

    Dealer Response

    Thank you Svetlana for the kind words about Hader and Chuck! We are very happy to hear that we were able to provide you with an enjoyable car buyi...


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    Sales person Mr Hader Sozi was very kind and helpful and we were very pleased with his help and service also Mr Chuck Goodwin was very knowledgeable and helpful with this purchase

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Svetlana for the kind words about Hader and Chuck! We are very happy to hear that we were able to provide you with an enjoyable car buying experience. We thank you for your business and look forward to your next visit!


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  • Ira toyota Manchester

    Rick is good, brian is good! They helped me out finding a new car for me. My 2014 camry is great and i feel very happy with my purchase. I would d...

    Dealer Response

    Thank you for reviewing Rick and Brian! We really appreciate your business!


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    Rick is good, brian is good! They helped me out finding a new car for me. My 2014 camry is great and i feel very happy with my purchase. I would definitely recommend them to alm my friends and famiy.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for reviewing Rick and Brian! We really appreciate your business!


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  • Not willing to deal

    They sent me a kid that's been working there 2 months was a joke on my trade in and would not honor the Internet price ! Was a complete waist of ...

    Dealer Response

    Chris, I'm sorry you had a negative experience at our dealership. I looked into this for you and I think there may have been some miscommunicatio...


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    They sent me a kid that's been working there 2 months was a joke on my trade in and would not honor the Internet price ! Was a complete waist of my time !! Would not negotiate what so ever , I would not recommend this dealership !!

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Chris, I'm sorry you had a negative experience at our dealership. I looked into this for you and I think there may have been some miscommunication about the pricing of the 4Runner and Tacoma you were looking at we actually went below advertised pricing on both I think the issue here is your trade you have a very nice 2014 Nissan 370Z that's a vehicle that is very difficult to retail after the summer season the number we came up with on your trade has that taken into consideration perhaps you can sell your trade to a Nissan dealership and get more money for it? We will honor the pricing we gave you (below internet pricing) on our vehicles and I'll even try to assist you with loan term and interest rate just let me know how I can assist you and I'll help you in any way I can. Thank you for your feedback. Troy Ward General Manager Ira Toyota of Manchester tward@group1auto.com 1-603-657-2305.


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  • Fantastic Service. I'm officially team Ira!

    I get it. Car dealerships in general get a bad rap. Cars are expensive, dealing with people who work on commission can feel icky. It's a big deal ...

    Dealer Response

    Thank you Rachel for the kind words about our staff! It is always great to hear that we were able to make a customer's experience truly exceptiona...


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    I get it. Car dealerships in general get a bad rap. Cars are expensive, dealing with people who work on commission can feel icky. It's a big deal and it's easy to feel like dealerships only see dollar signs when working with you. This was NOT AT ALL my experience with Ira Toyota. I had recently gotten a used Nissan Rogue that I thought was in good condition. Lately it's been very loud so I figured it was just my exhaust. It wasn't. It turns out there were severe issues with the engine that made it incredibly unsafe and would take thousands of dollars to fix. I was not prepared at all financially to purchase another vehicle. I was told by a trusted friend to try Toyota. I begrudgingly walked in and explained my situation (and that I was a nightmare for dealers because of it.) Saying that multiple team members and departments worked their tails off for me is a massive understatement. With each challenge that arose, they met it with determination and grace...and feasible solutions. I walked in stressed and overwhelmed. Today, I'm happy and proud to say I have walked out with my first brand new car. It has a great warranty and free maintenance which gives me peace of mind that I so dearly needed. Shout out to Troy, Palumbo, Chantal, Charlie, and Wendy who jumped through blazing hoops for me and treated me like family. It's easy to spread customer service horror stories, but it's important to share the excellent experiences also. What these people have done made an enormous difference. I am an Ira loyalist for life now.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Rachel for the kind words about our staff! It is always great to hear that we were able to make a customer's experience truly exceptional! If there is anything we can to do assist you in the future please let us know.


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  • Impressive. Most Impressive.

    Brought in my old hunk of junk Oldsmobile. It has more issues than a magazine stand., but for today, I just needed an oil change and to find out w...

    Dealer Response

    Thank you Chewie for the kind words about Allan! We are thrilled that you had such an exceptional service experience here with us! We thank you fo...


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    Brought in my old hunk of junk Oldsmobile. It has more issues than a magazine stand., but for today, I just needed an oil change and to find out why it only sometimes stalled in a turn. Left it in the hands of an Allan, and went for a short walk while you guys took it in. Despite the fact that the car is probably older than some of your service techs, they managed to zero in on the issue, fix it, do the oil change and inform me of a new issue all in under an hour. While I still feel like I'm driving something as rickety as the Millenium Falcon, I have a few less problems to worry about now thanks to today's service. Will definitely bring it in for my inspection later this year.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Chewie for the kind words about Allan! We are thrilled that you had such an exceptional service experience here with us! We thank you for your business!


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