CarMax Miami (International Mall)

One website said this vehicle was available to see or drive at a PA location. Another website said this vehicle could be transferred to a PA location for $999. Another website said transfer is available from FL to PA for this vehicle. Called dealership in FL and they said this vehicle was not available for transfer. NOT A GOOD FIRST TIME EXPERIENCE!!

This dealer was responsive to my inquiry, shipped the car t the dealer , accommodated my schedule to have a test drive, and no pressure. The service agent was very helpful as well. I would definitely recommend CarMax.

Great customer service. Incredible warranty and service plan! Made it seemless and easy! The vehicle was presented well and was gleaming!

Tried emailing twice …had to fill out a review before anyone contacted me at all. I then responded to the email and not even a single response after weeks …too bad I guess they don’t want to sell cars.

They sell used cars at a higher price than a dealerships sell new:) Example: 2021 Model 3 Standard Range Plus Tesla $51,998 Tesla sells BRAND NEW at 44,980. Yeah, go ahead and buy at Carmax:)))

Had a car shipped from NJ to the Doral Office. Needless to say, the car was not in show condition. The manager, Andrew, quickly attempted to correct the issue but the car was NOT for us. Andrew took the time to find something comparable and we ended up purchasing that one! Andrew sent above and beyond. He passed me the Michael Castillo to complete the sale, and again, Michael went above and beyond in making sure everything was in order. While I would give poor marks to the NJ Carmax, i give great marks to the Doral location for making things right.

I went into this dealer about a month ago looking to purchase a vehicle. Upon looking it over, I noticed the tires were ALL dry-rotted. After explaining the issue to the Sales Manager, he said he will try to speak with the service department about changing 3 of the 4 tires, but couldn't make any promises. Also, I had to purchase the car before he could even put his word in. What? I have to purchase a vehicle that is unsafe to drive, with less than half a promise to fix it? Besides, even if I didn't purchase the vehicle, the tires should be replaced because its future owner would want it to be safe as well, right? Nope. The manager insisted I purchase the car first. I walked out. I wrote an email to corporate explaining the situation and nobody cared to contact me about the issue. Good. It's better that I didn't purchase the car anyways. Went to Rick Case where they treated me like a royalty.

Bought a 2010 VW Jetta with 35,000 miles in June 2014. Clean looked good. Didn't buy extended warranty. Within 30 days the ABS and Traction lights came on and the original battery went dead. I spent $1,000 on oil change (full synthetic), new battery, wiper blades and other maintenance. Was told by VW South that the ABS computer would cost $1,800! Now at 41,500 and have to replace the spark plugs and fuel filter! another $300 to $400 dollars! CARMAX apparently does NOT do any inspection except to detail the car and make sure it has good tires! The car was over priced at $14,000. Trade-in now valued at $8,000! DON'T BUY HERE!

They sold me a faulty car with the premise that it was still under factory warranty. I specifacally asked both my sales representative and the finance manager to confirm the car was in fact under warranty. After 3 weeks with my car the service engine soon light, and well as, the Break light came on. That Sunday the service department was closed, so I took my car to a BMW dealer because I was initally told the car was under factory warranty. BMW examined my car and estimated a total of $2000 worth of repairs because, lo and behold, the car had been out of warranty for over 4 months. I then attempted to schedule an appointment with Carmax within the "30-day guarantee" and they weren't able to accommodate me. I sent 2 emails, and called multiple times speaking to several "Managers" who would not assist in getting me an appointment or recognizing the lie that my salesman Armando told me. Brake light, service engine soon light, transmission issues, you name it my car has it! NOT A SINGLE PERSON has been able to return my calls. I have spoken to various "Managers" with the promise of a call back and NOONE has done so. I contacted Carmax on December 21st, 4 days before my 30-days was up (thats when my car began showing signs of damage). Today is now January 19th, and yet no one is able to assist me. I have visited the store twice and both times the front desk has assured me that the manager would contact me, again, a lie.

Carlos M.Mijares sold his bmw here very professional salesmen easy process bank draft followed I could have procured more $ if I sold privately but here the process was easy and the more I could have gotten ?sowhat