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Reviews

4.5
Average based on 6 reviews.
  • Great Service!!!!!

    I truly enjoyed my shopping experience yesterday on Friday. October 2, 2015. Mia was very patient, professional, and caring in listening to my nee...


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    I truly enjoyed my shopping experience yesterday on Friday. October 2, 2015. Mia was very patient, professional, and caring in listening to my needs and concerns. With God's and Mia's help I was able to purchase a 2015 Ford Focus. Thank you again Mia for being an excellent salesperson. I will definitely recommend CarMax to my friends.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great shopping experience

    Bob Rovnack provided a very positive experience for my Daughter Meredith and me. Buying her first car should be exciting and Bob made the buying ...

    Dealer Response

    Hi Mark! Thank you for sharing your feedback with us. We are so happy to hear that you and your daughter were able to have an awesome experience. ...


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    Bob Rovnack provided a very positive experience for my Daughter Meredith and me. Buying her first car should be exciting and Bob made the buying process meet our expectations. We will do business with them again.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hi Mark! Thank you for sharing your feedback with us. We are so happy to hear that you and your daughter were able to have an awesome experience. Hope Meredith enjoys her new ride! ~kelsey


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  • Rip-Off...

    First of all, this dealership DOES NOT negotiate. At least that's what was relayed. They don't negotiate, and they over-price their cars, compared...

    Dealer Response

    Hi Coupe Girl. I am sorry that you were unhappy with your CarMax experience. We surveyed thousands of consumers and found out that negotiating was...


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    First of all, this dealership DOES NOT negotiate. At least that's what was relayed. They don't negotiate, and they over-price their cars, compared to other ones of the same year, make, model, and mileage. You can find cheaper ones, way cheaper ones, at other dealerships. So if you're okay with paying a price for a car that you can buy for much less at another dealership, be my guest. But I would definitely consider all options before stopping here.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?
    Dealer Response

    Hi Coupe Girl. I am sorry that you were unhappy with your CarMax experience. We surveyed thousands of consumers and found out that negotiating was the worst part of car buying. We try to make the experience as easy and painless for you. One of the things about CarMax is that we give you our best price up-front. Many other dealers add hidden fees and taxes to the offered price once you're in the signing room. Thanks for your review. ~kelsey


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