CarMax Southlake

3.2 out of 5 3.2
Rectangle 48
Sales 10:00 AM - 9:00 PM

CarMax Southlake Hours

Sales

Monday

10:00 AM - 9:00 PM

Tuesday

10:00 AM - 9:00 PM

Wednesday

10:00 AM - 9:00 PM

Thursday

10:00 AM - 9:00 PM

Friday

10:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2016

"Experience Clear and Simple Car Buying and Selling"

Reviews

3.2 out of 5 3.2
27 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 2.0 out of 5
    July 11, 2019

    My experience wasn’t what I had hoped for. Our salesman was not knowledgeable nor quick. Our cash sale took hours to complete. My car was filthy after... I asked to have it detailed. I can’t get an appointment until July 17 to have it properly cleaned of filth grime and broken glass under the seats. Worn edges on tires and wiper blades scraping my windshield. Not a great experience at all.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 9, 2019

    Found the car I was looking for . Thank you so much. Great making business with y’all . The progress was fast and easy. Thanks

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 31, 2019

    I was amazed when I brought my car from CarMax. My Salesman, Mark treated me like a Queen. Thank you Mark I appreciate you and the service you provided

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 5, 2019

    The service my husband and I got was superb. The sales people were friendly not pushy and very knowledgeable,the environment was friendly from the beginning... to the end I would recommend Stockbridge CarMax to the world.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 14, 2019

    Awesome Service every time I purchase from here. Yes, I am a repeat customer and I refer others to buy from here! See Travis when visiting he has exceptional... customer service.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 12, 2019

    I had a great Salesperson in Gerald. I came in and showed him a picture of the car which was at another dealership location. He had moved down quickly.... We did the paperwork and I drove out with a full tank of gas. It was great

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 10, 2019

    CarMax representatives are very unprofessional. I came in to get my air conditioner fixed and needed a loaner car since rental cars were out of stock.... I was told loaner cars are reserved for new customers only. That’s like as a nurse. telling a patient you can’t have your pain meds because we are under staffed. Somethings the customer don’t need to be informed of.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    4 people out of 5 found this review helpful. Did you?
  • 5.0 out of 5
    March 17, 2019

    My experience with Annie @ carmax was GOD scent. I'm so grateful to GOD for Annie was awesome and I'm telling anyone that will listen. Carmax on Mt. Zion... Rd. In stockbridge. Is the only place to buy a car. New or used

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 17, 2019

    I purchased 2013 Acura ILX from them. My dealer, Harve Richardson had been amazing. The entire purchase process and financing had been great. I had battery... issues, and they changed a brand new battery, during my one month warranty, for free

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 20, 2019

    I placed an order. Secured financing. Called a couple hours ahead to confirm they still had the car, and when I arrived they told me they did not have... the car. They wasted 5 hours of my time (and a friend who drove me to the dealership) to tell me that they had no control over orders or inventory. The only thing they offered in return was an apology and a promise to waive their own arbitrary transport fee if I found a similar car. Then immediately told me they had nothing similar. The local operation seems to be disconnected from the actual company. You may get lucky or you may get burned, but don't trust anything that any of their representatives say on the phone.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    6 people out of 6 found this review helpful. Did you?
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