CarMax Southlake

My experience wasn’t what I had hoped for. Our salesman was not knowledgeable nor quick. Our cash sale took hours to complete. My car was filthy after... I asked to have it detailed. I can’t get an appointment until July 17 to have it properly cleaned of filth grime and broken glass under the seats. Worn edges on tires and wiper blades scraping my windshield. Not a great experience at all.

Found the car I was looking for . Thank you so much. Great making business with y’all . The progress was fast and easy. Thanks

I was amazed when I brought my car from CarMax. My Salesman, Mark treated me like a Queen. Thank you Mark I appreciate you and the service you provided

The service my husband and I got was superb. The sales people were friendly not pushy and very knowledgeable,the environment was friendly from the beginning... to the end I would recommend Stockbridge CarMax to the world.

Awesome Service every time I purchase from here. Yes, I am a repeat customer and I refer others to buy from here! See Travis when visiting he has exceptional... customer service.

I had a great Salesperson in Gerald. I came in and showed him a picture of the car which was at another dealership location. He had moved down quickly.... We did the paperwork and I drove out with a full tank of gas. It was great

CarMax representatives are very unprofessional. I came in to get my air conditioner fixed and needed a loaner car since rental cars were out of stock.... I was told loaner cars are reserved for new customers only. That’s like as a nurse. telling a patient you can’t have your pain meds because we are under staffed. Somethings the customer don’t need to be informed of.

My experience with Annie @ carmax was GOD scent. I'm so grateful to GOD for Annie was awesome and I'm telling anyone that will listen. Carmax on Mt. Zion... Rd. In stockbridge. Is the only place to buy a car. New or used

I purchased 2013 Acura ILX from them. My dealer, Harve Richardson had been amazing. The entire purchase process and financing had been great. I had battery... issues, and they changed a brand new battery, during my one month warranty, for free

I placed an order. Secured financing. Called a couple hours ahead to confirm they still had the car, and when I arrived they told me they did not have... the car. They wasted 5 hours of my time (and a friend who drove me to the dealership) to tell me that they had no control over orders or inventory. The only thing they offered in return was an apology and a promise to waive their own arbitrary transport fee if I found a similar car. Then immediately told me they had nothing similar. The local operation seems to be disconnected from the actual company. You may get lucky or you may get burned, but don't trust anything that any of their representatives say on the phone.