"Experience Clear and Simple Car Buying and Selling"
Prequalified financing with Capitol One. Schaumburg Dealer held on paperwork for 25 days so that prequalified financing offer could expire. Carmax financing... could not beat Capitol One financing; hence I returned the vehicle and went to Willowbrook Ford and purchased a vehicle through them. Avoid Carmax Schaumburg.
Went in with a trade in. My car was like new and they low balled my car terribly. So I went to another carmax and they bought my car for $6000.00 more... than Schaumburg Carmax. They are terrible DO NOT BUY FROM THEM!!!
I felt i recieved less than what my car was worth and they didnt add many of the options my car had. I sold a car to carmax of naperville 9 months ago... and the process was much smoother and i was issued a check for more than what the car was worth. Go to naperville trust me
The overall experience was nice. The sales associate was nice. But when I got home and lifted the hood. I realized I immediately needed new filters, new... oil. Top of the antifreeze the windshield wiper fluid was empty. Everything was good until then. Then I was just irritated and realized I was going to be paying a few hundred dollars to get everything up to par.
Be aware when you buy your car here!!!! Apparently they don't ask the previous owner for their security code for the radio system. Also they do not mention... this upon purchase. So when I had to jump start the car, the system locked my steering wheel asking for a code, this guy told me in a rude manner" I don't know what I could do for you. We don't have it. Have your car towed to a dealership, they can figure it out there". Well I took me 15 min. More to work out this issue (Thank you Google!). But it made me wonder how incompetent and rude the person on the phone was!! Do not buy their used cars unless u have the security code figured out!
Mark Astrouski was Very Friendly, helpful and patient for me and my husband. Very Professional !!!! Great service!!!!!!
Wound up not buying here but still might trade car in; really liked this place. Worked with Dan A. who was friendly and professional. A very nice change... of pace after two terrible experiences at Woodfield Nissan. Cars are priced reasonably since you can't negotiate. All staff seemed professional and nice. I enjoyed being able to sit in and examine everyone of their cars on the lot by myself. Very clean facilities
I was denied everywhere else but they worked with me to get me approved. I ended up not buying a car at the time but it made me feel so much better about... car shopping.
Even tho I did not buy a car I like Carmax. The facilty was nice, the salesperson was very nice, and they were very helpful in showing me the car I was... interested in and explaining it to me. I know other people who have bought cars there and they also like the carmax experience.
Thank you for taking the time to write this review! It is so nice to hear all those wonderful things even when you didn't buy a car. We hope to have y...ou as a customer one day!
I was looking for a used car and found it at Carmax in KY. The sales rep made arrangements to transfer it in for a fee and booked it while I was visiting.... I came back the next week and purchased the car. I believe i received the best price for what I was looking for, but I felt kind of cheated b/c I could not negotiate. That said, it was a not stressful at all. Thank you Carmax.
Thanks for your review of our transfer process! Our no haggle environment is definitely not for everyone, but I'm glad you believe you got the best pr...ice regardless! ~bridget