Reviews

Average Ratings

3.3
9 lifetime reviews.
  • go to the carmax in naperville

    I felt i recieved less than what my car was worth and they didnt add many of the options my car had. I sold a car to carmax of naperville 9 months...


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    I felt i recieved less than what my car was worth and they didnt add many of the options my car had. I sold a car to carmax of naperville 9 months ago and the process was much smoother and i was issued a check for more than what the car was worth. Go to naperville trust me

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great experience until I got car home

    The overall experience was nice. The sales associate was nice. But when I got home and lifted the hood. I realized I immediately needed new filter...


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    The overall experience was nice. The sales associate was nice. But when I got home and lifted the hood. I realized I immediately needed new filters, new oil. Top of the antifreeze the windshield wiper fluid was empty. Everything was good until then. Then I was just irritated and realized I was going to be paying a few hundred dollars to get everything up to par.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • No security code and incompetent staff

    Be aware when you buy your car here!!!! Apparently they don't ask the previous owner for their security code for the radio system. Also they do ...


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    Be aware when you buy your car here!!!! Apparently they don't ask the previous owner for their security code for the radio system. Also they do not mention this upon purchase. So when I had to jump start the car, the system locked my steering wheel asking for a code, this guy told me in a rude manner" I don't know what I could do for you. We don't have it. Have your car towed to a dealership, they can figure it out there". Well I took me 15 min. More to work out this issue (Thank you Google!). But it made me wonder how incompetent and rude the person on the phone was!! Do not buy their used cars unless u have the security code figured out!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Mark Astrouski was Very nice!!!!!!!

    Mark Astrouski was Very Friendly, helpful and patient for me and my husband. Very Professional !!!! Great service!!!!!!


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    Mark Astrouski was Very Friendly, helpful and patient for me and my husband. Very Professional !!!! Great service!!!!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Friendly atmosphere

    Wound up not buying here but still might trade car in; really liked this place. Worked with Dan A. who was friendly and professional. A very nice ...


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    Wound up not buying here but still might trade car in; really liked this place. Worked with Dan A. who was friendly and professional. A very nice change of pace after two terrible experiences at Woodfield Nissan. Cars are priced reasonably since you can't negotiate. All staff seemed professional and nice. I enjoyed being able to sit in and examine everyone of their cars on the lot by myself. Very clean facilities

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Awesome!

    I was denied everywhere else but they worked with me to get me approved. I ended up not buying a car at the time but it made me feel so much bette...


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    I was denied everywhere else but they worked with me to get me approved. I ended up not buying a car at the time but it made me feel so much better about car shopping.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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  • Schaumburg Carmax

    Even tho I did not buy a car I like Carmax. The facilty was nice, the salesperson was very nice, and they were very helpful in showing me the car ...

    Dealer Response

    Thank you for taking the time to write this review! It is so nice to hear all those wonderful things even when you didn't buy a car. We hope to ha...


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    Even tho I did not buy a car I like Carmax. The facilty was nice, the salesperson was very nice, and they were very helpful in showing me the car I was interested in and explaining it to me. I know other people who have bought cars there and they also like the carmax experience.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to write this review! It is so nice to hear all those wonderful things even when you didn't buy a car. We hope to have you as a customer one day!


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  • Car Max Schaumburg

    I was looking for a used car and found it at Carmax in KY. The sales rep made arrangements to transfer it in for a fee and booked it while I was v...

    Dealer Response

    Thanks for your review of our transfer process! Our no haggle environment is definitely not for everyone, but I'm glad you believe you got the bes...


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    I was looking for a used car and found it at Carmax in KY. The sales rep made arrangements to transfer it in for a fee and booked it while I was visiting. I came back the next week and purchased the car. I believe i received the best price for what I was looking for, but I felt kind of cheated b/c I could not negotiate. That said, it was a not stressful at all. Thank you Carmax.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for your review of our transfer process! Our no haggle environment is definitely not for everyone, but I'm glad you believe you got the best price regardless! ~bridget


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  • Recent Car Purchase

    I was able to locate the exact car that i was looking for and submitted online request to Carmax to be contacted by email or phone. This car was a...

    Dealer Response

    MB 320, we are sorry to hear about your experience at CarMax. We're glad you found the car you wanted in the end, but that you had so much trouble...


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    I was able to locate the exact car that i was looking for and submitted online request to Carmax to be contacted by email or phone. This car was at Virginia store and had to be transferred to Illinois. The follow up email stated that i will be contacted in 24 hours by someone form the dealership. Never happened. I walked at the closest store and talked to the salesperson who took my information and will help me finding more details about the car and transferring it to their store. He never called back even after i left a voicemail for him two days later. Luckily, the car was still available and walked in their store again and talked to a different salesperson who was very professional and courteous and everything worked just fine. So my opinion is that Carmax has great inventory and prices are ok( not low) but you don't expect smooth purchase process. Their staff is not very knowledgeable about different cars.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    MB 320, we are sorry to hear about your experience at CarMax. We're glad you found the car you wanted in the end, but that you had so much trouble getting there. We should have called you back sooner. We are sharing your review with the store management team to help ensure this doesn't happen again. Thanks for the review.


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