CarMax San Antonio Hours
"Experience Clear and Simple Car Buying and Selling"
Jose was assigned to help me. He was very helpful and knowledgeable. I very much wanted to do business with him but they didn't have the exact car I was... looking for.
Customer service was amazing and the process was fast. I just picked out the truck i wanted online and went to sign papers amd drove off. Its that easy,... i recommend Carmax to anyone looking to buy a vehicle.
Superquick and organized buying process ....I was in and out in under 2 1/2 hours from selection to closing
I happened to view the sight and seen 3 cars to my liking. I was called immediately. Danny K actually got the ball rolling and transferred the vehicle... from A to B in less then a week. My husband and I were just going to see the car and fell in love. We drove her home that night. The process was extremely quick.
I HAD BOUGHT A LEXUS IS350 FROM THE CARMAX IN SAN ANTION SUPERCENTER I WAS PROMISED TO GET MY WHEEL FIX AND THEY NEVER DID I WILL NOT BUY MY NEXT VEICHLE... FROM HERE ANYMOER
I thought I had found my dream car but after owning it for only a little over a year, my dream car has become a nightmare. It has had at least 4 major... repairs since I drove it off the lot. Their service plan is a joke. You may think that you are getting a great deal by paying a flat rate for services....if they even cover the repair, but their service department is constantly booked for at least 1-2 weeks, so don't expect to get your car into their shop for at least 1 1/2 weeks. Once they have your car they take days before even "opening a ticket" on your vehicle and beware! Though the plan covers a rental at $40/day, they won't pay for it until they start work on your car AND decide to keep it overnight. The fact that you have a job and family that require you to have transportation doesn't really matter to them. Also, when picking up your vehicle make sure they actually made the repairs you took it in for. To my surprise after getting my vehicle back, I discovered that they included repairs on the close out ticket that weren't even done. When I called them back to inform them of this, they said we don't have any open appointment times until next week. It didn't register with them that the right thing to do would have been to take my vehicle in timely and remedy the problem they contributed to. This was even after I reminded them that one of the items they failed to fix and stated they had, could result in fines for me if I continued to drive the car. They offered no rental or apology and reiterated that there were no open appointments. They also attempted to charge me when I brought the car back. I actually had to argue with the staff as the items needing to be fixed were already billed to me the last time. The CSR I dealt with was so rude, I had considered reporting him to his Supervisor, but he had the items repaired at no additional cost and within a fair time frame. All in all CarMax on Fountainhead Drive appears to be a customer oriented wonderful place to purchase your next vehicle, but once the ink has dried on your contract and you are officially indebted to them, you will find that you are just somebody they feel they can take advantage of if you don't know any better. I recommend looking elsewhere and if you must purchase there take a mechanic with you to make sure you're not buying a lemon!
Their prices are almost always higher than a comparable car at a dealership, and they don't negotiate. They also won't let you test drive the car alone... like dealerships will, so it's hard to have a frank discussion about the car during the test drive. The quality of the pictures they take at the local dealership has gone way down.
Hi there, we are sorry to hear that you are not happy with your experience. At CarMax only one in three vehicles have the quality needed to become a C...arMax car. All of the cars we select also go through on average 12 hours of inspection and reconditioning. Thank you for taking the time to give us feedback, we are always looking to improve. ~kelsey
Using Carmax was so much better in all ways than buying from a dealership that I will probably never go back!
Thank you so much for the feedback! We are so glad that you had an awesome customer experience at CarMax. ~kelsey
Nasty attitude , no enough selections or their cars are in other states... not good....close your dealer ship.. Dr. Sasha
Xaxu2011, we’re sorry to hear about your troubles with CarMax. We’d love to talk more about your situation, please call our Customer Relations team at... 800-519-1111. Thanks for your review.
my partner and i have bought several cars/trucks from carmax always a great experience.
Thanks for the review, truck/care, and thanks for being a loyal customer!