"Experience Clear and Simple Car Buying and Selling"
A family member bought a vehicle from CarMax, and described it as a good, hassle-free experience, so I thought I'd give it a try. I drove to Merriam... from Lees Summit to look at a specific luxury sedan. When I opened the door, I literally gagged. It *reeked*, like cigarette smoke and pickles. I tried to open the doors and air it out for a few minutes, but it didn't help, I couldn't even get close to it. It was a beautiful car otherwise, and a good price, but there's no way I would put my kids in it, they would show up to school smelling like pickled cigarette butts. Instead of wasting the trip, I decided to check out some other vehicles that might interest me. Over half (probably 2/3) of their inventory reeks, usually smoker smell, but some smelled like fast food or mold. I left without even test driving anything. When I got home my clothes smelled. Despite the bad experience, I actually would still consider buying a vehicle from CarMax, because I found the online inventory search very convenient, I like their pricing model, and actually the staff there were pleasant (except they were nose deaf). But they really need some way to label which cars are smokers cars, like a cigarette symbol next to the listing, to save everyone wasted time and expense. I couldn't imagine having a car shipped from another state, only to find that it reeks.
Sixteen months ago my 4th Lexus was totaled. My Husband had recently purchased a Pickup from CarMax in Independence, MO and had an exceptional experience.... Having thoroughly researched their inventory, I found my next vehicle ... 'yes', a Lexus; I, too, had an exceptional experience at the Independence, MO CarMax location. I retired the month after purchasing my car; 16 months later, the mileage was 'still' remarkably low. I recently decided 'now is the time' to purchase an SUV. The Merriam, KS location had an SUV I was interested in purchasing 'THAT' day ... UNTIL they gave me the appraisal of the vehicle I had purchased from CarMax just 16 months earlier. Huge mistake on their part, as my Husband will be trading for a larger Pickup soon ... BUT NOT AT CARMAX in Merriam!!!!! Two days after being rejected by CarMax (Merriam, KS), I did trade my Lexus sedan for an SUV!!! CarMax (Merriam, KS) does NOT value previous customers ... YOUR LOSS, CarMax!!!!
I went through some trouble with a old car and they helped me get into a new car!! RANDI, JOHNATHAN AND BRETT ARE AMAZING AT WHAT THEY DO, AND IM SO THANKFUL... FOR THEIR HELP , PATIENCE DURING MY PROCESS!! I AM SO FOREVER GRATEFUL!!!
Scheduled an appointment the week prior. The car salesperson didn't remember and had us wait until finished with prior appointment. The car wasn't cleaned... or ready.
Amazing app. 109% would recommend to a friend or family member
Well organized operation - quality cars - excellent sales person - hassle free process - Don't offer great deals however. If you go to a another dealer,... you can do better but you will have to work hard to get the better deal and probably put up with irritating car dealer tricks.
We traded in an old vehicle for a newer one and the entire process was seamless and everyone we worked with was friendly and professional. We are thrilled!... Thanks CarMax!
Great Sales experience, awful business experience. Expect to be lied to in the business office. If you meet with Tyler Sparks request someone else. CarMax... will sell you a car that fails an inspection, offer you a refund on the fixes and then refuse to pay, saying they "don't do that."
I purchased a used Volvo and service contract in 2012. I haven't any problems out of the ordinary with my 2009 Volvo but I keep it serviced at CarMax regularly.... I'm very particular about my car and I feel the people at CarMax are honest and give great customer service. I've taken my car their for three years and have never had a bad experience. My first service adviser was Kyle and the last one I had was Russ both have given me excellent customer service. I would advise anyone including my mother to purchase a car at CarMax and the service contract.
They sat on car title for over 2 months after selling/trading the car to another local dealer who sold it to the auto auction who sold it to a Nebraska... dealer who sold it to me. None of these people bothered to process the title! They all should have their dealer licenses revoked for such business practices. Anyone who deals with them should be prepared for disappointment and frustration.