CarMax Merrillville

Bought two cars from carmax in the past both times was a great experience. I’m currently in the market for a car and decided to give them a try again. Their customer service and quality of decent used cars has significantly declined. Had a car shipped to my local carmax dealership with intentions on buying but was extremely disappointed when seeing the car in person. Car had so many dents and cosmetic issues in it which was not included in the description of the car. When I pointed them out to the salesmen he responded “well it is used”. I walked around the lot hoping I would see something else, nope barely any inventory and most of them had cosmetic issues. Wasted money on shipping because of course it’s no refundable.

Was ok . just couldnt find what was in my budget . needed something for around 1500 cash without a lot of major issues. Since my credit needs help getting cleared up and the fact im not working i wouldnt be able to afford payments

Alexandra help us solved our problem, We had to sell Grandmas Car without a title in short time in town. They gave us what we wanted without a title in a few hours at CarMax. This was an unimageable process that Alexandra help us through....Alexandra was Calm with Great Compassion. We Appreciate Alexandra and CarMax Thanks again..

I was in and out in less than an Hour. Everyone was very pleasant, the paperwork was explained in detail. They allowed me to leave my other vehicle there until someone took me to pick it up. From the time I entered ti the time I left I felt very comfortable.

Got pre approved for a car, went in with all the paperwork and down payment. Salesman saw "Door dash" on my bank statement, he puts in the paperwork to the finance company, and then tells me I cant get approved because I'm going to use the car to Doordash! How in the xxxx are you going to tell me what I'm going to do with MY soon-to-be car! If the car is going to be paid for and insured, what difference does it make? I'll be telling everyone not to go to Carmax, because they can tell your future!

I bought my wife a car from there 3 months ago and she's been having nothing but problems with her car. They wanted to charge me 700.00 for their car warranty. They glued one of her parts together which messed up one of the sensors! They dont know what they are doing. I will never take her car there again or do business with them again

Car max charged me a diagnostic fee just to tell me, they can't touch my car because it is still under factory warranty. This is after i spend thousands to get a warranty with carmax once i purchased the car.I was never told that i have to take my car to the original maker. So, i had to pay carmax for nothing and then take it to a cadillac dealer.

Shopped for an SUV and found an excellent used car. No complaints and have had nothing but regular repairs. Buying process was fast and easy.

My wife and I were looking for a new vehicle but our credit wasnt the best ...In fact it was pretty bad actually..but we decided to check out car max.Im glad we did.Very nice selection of cars,great staff..My sales man Ken was a pleasure to work with.We got the car we wanted,in a price range that was fair..Even though our credit was low mine was a 585 wife's was a 615 we got the loan..ken worked hard for us and got the deal done.

CarMax in Merrillville is very friendly and outgoing when you purchase your car. They even make sure you know that if ANYTHING goes wrong within 30 days then they'll take care of it under their warranty. What they don't tell you is that their service department has made up hours - sure the website says 7:30am-6pm, but don't be fooled! They only keep mechanics there until 5pm. So, if you try to go between 5pm and 6pm, they won't even take your car in for the night for them to work on it the next day. In fact, they will tell you that you have to come back on Monday and then they can help you. Then you can call them on Monday at 7:30am and have nobody answer. So you leave a message. Nobody calls back. So, then you call back and hour later. Rinse. Repeat. You do this hourly and then somebody calls you back at 1:45pm. That person says "Sorry, we can't bring in your car after 1:30." You ask for a manager. They transfer you to voicemail. You speak to a manager and they blame you for it "Nobody makes a same day appointment." You explain that you were doing exactly what you were told but they don't care. They don't have space to get your car in and diagnose it despite being told that you could. They say that it doesn't matter that you took a half day off work to go in - that they'll do you a big favor and give you a courtesy car while you drop yours off and then they'll look at it in a few days. So, you're steaming mad after being ignored all then being told that you were dumb for thinking you could bring your car in today. That's when you ask your significant other to call for you and see if you can find some resolution. They call corporate and reach a friendly lady - who then calls the store and confirms that they're going to be unwilling to help you. The person at the store, Roger, proceeds to act like it's all your fault that nothing has been done and then tell you "We always answer the phone" like we're lying. The corporate rep has no power over the store service manager to get anything done and doesn't ever interject or ask anything. The store manager hangs up on me and the corporate rep says "I know you're mad, but at least you can get a loaner car." Why post service hours if those are made up and you refuse to help anyone during them? You know what's worse? The car has a blinking check engine light would usually means catastropic failure. Their refusal to get the car in could lead to a major repair. We will be extremely vocal in opposing CarMax to anyone who is looking to purchase a car. Shame on you.