Carmax South Boulevard Hours
"Experience Clear and Simple Car Buying and Selling"
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Good Afternoon! I am a new customer purchased a 2015 Chevrolet Camaro in March 2018. I received Great Customer Service from both Sale Consultants during... the process of purchasing my vehicle but Today I did not receive Great Customer Service from CarMax Service Department Representative. 1. Nick in the service department is whom I spoken with today about the T/C Traction Control sensor light showing ON in a vehicle not even 1 month old being purchase. from CarMax still within warranty. Explaining to him I am a new customer concern with the light showing due to I work 40 miles from my home. Nick ask me What was I concern about? Explaining to him Again the concerns I had with the T/C Traction Control light showing on within the dashboard. Nick places me on hold comes back to tell me the next appointment they had available was May 1, 2018 but I could take it to Another Dealership since its still within its 30 days warranty for them to check the vehicle. NOT EVEN TO MENTION I explained to Nick also about the Oil Change situation. 2). The day of processing and picking up my vehicle (transfer from CarMax on Independence Blvd); My Uncle, Mother and Me ask the sale consultant (not calling her name) If the oil had been changed in the vehicle before driving off the dealership parking lot. She clearly explained to Us that YES the oil had been change; oil changes happens when the car go through inspection and she show us the inspection paperwork but No Oil Change status show on the paperwork but with her professionalism and seem to know what she was talking about; We took her word. Thursday, April 5 coming from work ( remember I work 40 miles from home) the Due for an OIL CHANGE service soon light came on and it shows only 5% remaining oil life for the vehicle. Nervous about driving a vehicle that I have not even paid the First Payment for; Friday I did not drive it to work; I had to drive my mother vehicle to work. Saturday, April 7 , 2018 with a flexible schedule appointment a Professional Dealership change the oil in the vehicle because it had NOT been change. New customer just purchasing a vehicle limited on funds had to come out of my pocket paying for an oil change that was suppose to happen on March 6, 2018 per Nick during this unprofessional, not concern, not caring or putting the customer 1st attitude. Nick did not acknowledge my concerns about the light being on in the vehicle, did not try to assist with looking for an earlier schedule appointment after explaining to him my issues and not listen about the oil change situation after I ask for his manager name who he say is name Enrique. Its not about the money its about taking care of a new customer, putting the customer 1st especially when they tell you about a problem with a new vehicle they JUST PURCHASE Not 1 month old. Thank you for your time.
My salesman Tyler was an awesome person and was to most helpful salesman I have ever met. I'm sending my mom soon to purchase your vechicle. Thank you... , Amy Myers
Carmax has been the most amazing shopping for a car! My whole encounter with everyone, well their are no words but simply "Outstanding Service" I have... shared this with so many people. I wish you the best with the best sales person ever Ms. Shama. An awesome sales person who really cares about the customer. Thanks to the Carmax Team
Ryan Shumacher is awesome! Fifth car purchased. Very fast and professional!
The members of Carmax really know there stuff. I was not overly pressured to buy, but showed me everything I needed to make a informed car desision.
Thank you for your review, Haroldb. That is the CarMax experience we strive for!
I made an appointment on Friday with a dealer at the Carmax in Pineville for Saturday morning. The particular dealer was very friendly, but not too familiar... with the car I had said I wanted to drive (a Solstice), so it took a bit to figure out how to open the hood, and later to get the top down. Their offer for my car was way low, which I halfway expected, so I didn't buy right away. I wish they had called or emailed after the car sold that weekend to let me know, as I was still considering it. My biggest pet peeve - SOOO many stickers on the (already limited) window areas made it extremely difficult to see. All in all, a friendly place, and had the car been just right I think I would feel quite assured that I was buying a good car, thouroughly inspected, and with a week to drive and change my mind.
Love the Little Cars, thank you for the feedback on our window stickers. We¿ve shared this with our store marketing team. Also sorry to hear that our ...sales associate didn¿t make you feel more confident. We hope you¿ll come back soon!