Reviews

Average Ratings

4.2
9 lifetime reviews.
  • bad expierence

    unkept promises, follow up. some salemen good others not. installation of optional leather seats a nightmare. lots of excuses as to why mistake...


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    unkept promises, follow up. some salemen good others not. installation of optional leather seats a nightmare. lots of excuses as to why mistakes made. This is my second Carmax purchase ( the first one at this location) and it will be my last.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Expectations well exceeded!!!

    Without a doubt this was the best experience I have ever had at a car dealership. My sales rep Kaitlynn guided me to exactly what I was looking fo...


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    Without a doubt this was the best experience I have ever had at a car dealership. My sales rep Kaitlynn guided me to exactly what I was looking for and then went above and beyond to ensure I was satisfied. From the moment I pre approved online within 15 mins I received an immediate phone call from her and followed up next morning with a trip to the dealership. We went through all of my options and did multiple test drives for vehicles that fit my request. Within 2 hours I was driving away in my new purchased vehicle. Even the administrators in the back were kind, friendly and on top of all the paperwork. Not only will I return here but I will continue to influence others to visit as well. Kaitlynn was a superstar today and I could not have asked for anything more. Thanks a million!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Carmax Plano - excellent cars, exeptional service

    Just bought our 4th car from Carmax Plano over the past 6 years. We've sold them two cars too. We bought both teenagers their cars in last 13 mont...


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    Just bought our 4th car from Carmax Plano over the past 6 years. We've sold them two cars too. We bought both teenagers their cars in last 13 months. We actually used the 5 day return policy on the car before last becasue we thought that something was wrong with the electrical system on that car. I could never recreate the problem for the carmax technician, but I had bad feeling about that particular car. So even though they never even saw the problem (and had no reason to even believe me that something was wrong) they took the car back within the 5 days and gave us our money back. We found another car of same make, model and miles and bought that one instead. I will never go anywhere else. I really really like the people too.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Sold my truck

    Was sent to Carmax by a car salesman. His place gave me a very low trade end price. Carmax gave me $5000 more. I did go back to the other dealer a...


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    Was sent to Carmax by a car salesman. His place gave me a very low trade end price. Carmax gave me $5000 more. I did go back to the other dealer and buy their car. Very happy with both places.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • A Bonafide Rarity of a Car Buying Experience

    I was absolutely stressed out upon entering when I came to Carmax Plano. It had nothing to do with Carmax, but because of a terrible few experienc...


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    I was absolutely stressed out upon entering when I came to Carmax Plano. It had nothing to do with Carmax, but because of a terrible few experiences at traditional dealerships that had just left me turned off. I sent one email inquiry and was blessed to get a reply from one sales consultant- Jennifer Shannon. And boy was I lucky! Jennifer set an appointment with me immediately and went above and beyond from the time I walked in, to the time I walked out with the keys the very next day. She wanted me to find the car that made me giggle she said- the perfect fit. We looked and looked at cars and test drove some, and then I found the one that made me giggle and decided on a Nissan Altima. She was incredibly personable and considerate; a hospitality and integrity that was unmatched- especially in the car buying industry. I have never experienced car buying so easy! I will never ever venture to a traditional snake ridden dealership again. I am a CarMax customer for life. Set up an appointment with Jennifer Shannon! You won't regret it!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Looked at CX9 and others

    I got immediate service but they did not have any cars I was interested in. I was looking for a replacement for my 2003 Pontiac Montana. All the n...

    Dealer Response

    Leroy, I'm sorry to hear that you weren't able to find what you were looking for on our lot. I am sure you could find exactly what you're looking ...


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    I got immediate service but they did not have any cars I was interested in. I was looking for a replacement for my 2003 Pontiac Montana. All the new crossovers and minivans have less room and worse fuel economy so I decided to get it repaired and keep it.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Leroy, I'm sorry to hear that you weren't able to find what you were looking for on our lot. I am sure you could find exactly what you're looking for on our website, CarMax.com, though. We have over 25,000 cars available for browsing 24 hours per day and almost any car can be transferred to the location nearest you. I hope this helps you on your hunt for a new vehicle! ~ Austin


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  • Good Experience

    Buying was fairly painless and quick. I had shopped and shopped for awhile and found a vehicle in another city. They transferred vehicle free of c...

    Dealer Response

    You’re welcome Robert and thanks for the great review! We’re glad that the whole process was easy and painless. Enjoy your new car!


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    Buying was fairly painless and quick. I had shopped and shopped for awhile and found a vehicle in another city. They transferred vehicle free of charge so I could see it first hand and test drive it. After seeing and test driving I bought the car. Thanks CarMax.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    You’re welcome Robert and thanks for the great review! We’re glad that the whole process was easy and painless. Enjoy your new car!


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  • Almost the worst I have ever dealt with

    The car I went to see was in terrible condition. They offered thousands below NADA for a trade. They did not even try to make a deal work. Never w...

    Dealer Response

    @CKTbrew, I'm sorry you weren't happy. We'd like to look into this. Would you mind calling our Customer Relations team at 800-519-1511? ~Britt


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    The car I went to see was in terrible condition. They offered thousands below NADA for a trade. They did not even try to make a deal work. Never will deal with carmax.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    @CKTbrew, I'm sorry you weren't happy. We'd like to look into this. Would you mind calling our Customer Relations team at 800-519-1511? ~Britt


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  • BOUGHT A MINI COOPER S

    EXCELLENT APPRAISAL OF OUR LEXUS TRADE-IN AND GROOD PRICE AND LOW MILEAGE ON OUT PURCHASE. A BIT OF A HASSLE WITH OUR FINANCING THROUGH STATE FARM...

    Dealer Response

    Thanks for the great review, Texaspalmers. We’re glad that everything worked out in the end and that you had a good experience. Hope you’re enjoyi...


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    EXCELLENT APPRAISAL OF OUR LEXUS TRADE-IN AND GROOD PRICE AND LOW MILEAGE ON OUT PURCHASE. A BIT OF A HASSLE WITH OUR FINANCING THROUGH STATE FARM BANK BUT ALL WORKED OUT JUST TOOK SOME EXTRA TIME

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for the great review, Texaspalmers. We’re glad that everything worked out in the end and that you had a good experience. Hope you’re enjoying your new car!


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