CarMax Ontario

1.3 out of 5 1.3
Rectangle 48
Sales 10:00 AM - 9:00 PM

CarMax Ontario Hours

Sales

Monday

10:00 AM - 9:00 PM

Tuesday

10:00 AM - 9:00 PM

Wednesday

10:00 AM - 9:00 PM

Thursday

10:00 AM - 9:00 PM

Friday

10:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2016

"Experience Clear and Simple Car Buying and Selling"

Reviews

1.3 out of 5 1.3
12 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    October 7, 2019

    Second car bought here. Both cars had brakes fail within 30 days. Guess you aren't really checking the stuff you say you do? Yes it's covered under the... warranty and luckily my 18 yo survived the brakes going out on the freeway but I called to have the second purchased car serviced after you already said you checked the brakes and it will be a week before I can have it serviced? How is my son supposed to get to college? HORRIBLE service!

    1.0 out of 5
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    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 2.0 out of 5
    February 23, 2019

    I used to look up the cars I liked at carmax, on my computer, and then call and make a appointment to see it. They won't let you do that any more.

    2.0 out of 5
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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    8 people out of 10 found this review helpful. Did you?
  • 1.0 out of 5
    December 9, 2018

    I went there to see about them purchasing my vehicle. My car is in EXCELLENT condition, and i know that i will not get top dollar trading it in. I took... it there because they said they buy cars so i figured i would give them a shot, found out to be a scam. If your trying to get any money for your car or truck do NOT go there. So the guy comes out and gives me the whole KBB talk, yes i understand how KBB works. He gets on his phone and is lazy about typing in the correct info about the car, with all the upgrades it has, then continues to pick the shape of the car is in. Well he picks poor quality then covers part of his phone and tells me that is all i can get for my car, it is a 1/3 of what i can get for dealer trade in. Does this guy think im stupid and didnt check myself, the value of the car before i came in. I mean the internet is readyly available at the palm of our hands. Just from that experience, i will never CarMax again for anything! Makes me wonder how many other helpless people CarMax has done that to.

    3.0 out of 5
    Customer Service
    1.0 out of 5
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    5.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    22 people out of 23 found this review helpful. Did you?
  • 4.0 out of 5
    August 20, 2017

    GREAT BUYING EXPERIENCE, SALESMAN ANTONIO WAS GOOD AND FUN, HE TOOK MY BARBS AND KIDDING IN STRIDE. RONICE THE GAL THAT DOES THE PAPER WORK HAS A GREAT... PERSONALITY, SHE COULD TAKE MY KIDDING AND FIRE BACK A COMEBACK, HAD A GREAT HANDSHAKE. ONLY PROBLEM, DOING THE PAPERWORK TOOK TOO LONG, I PRESUME BECAUSE QUITE A FEW CARS WERE SOLD THAT DAY

    5.0 out of 5
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    5.0 out of 5
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    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    5 people out of 5 found this review helpful. Did you?
  • 3.0 out of 5
    May 2, 2017

    sold me car with no spare tire. Once they finally agreed to give me a spare, service department doesn't answer phone or call back when you leave message.... This dealership seems overwhelmed, understaffed.

    3.0 out of 5
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    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    7 people out of 8 found this review helpful. Did you?
  • 5.0 out of 5
    April 10, 2017

    Very happy... will buy from there again when it's time to purchase another car

    5.0 out of 5
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    Not Applicable
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    January 17, 2016

    I had a scheduled appointment after work one Saturday. After waiting 15 minutes I finally got to test drive the car went inside with the salesman to complete... paperwork and after being there for over 3 hours was told everything was a go (by the salesman who was told by the manager to proceed). When it came time to sign the paperwork the manager all of a sudden changes his mind and wants another pay stub after I had given him my last pay stub and printed out a copy of all my deposits into my account. Their computer would not allow access to my work site pay stub so i had to drive home to print the information and drive back to the dealership. Anyone could clearly see how much I make in a months time. I had recommended this dealer to my daughter but now due to all of the frustration I have been through i will send her somewhere else.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    10 people out of 10 found this review helpful. Did you?
  • 1.0 out of 5
    September 24, 2014

    Went to have my car check an could not find out the problem. Had two make an appointment for over 2 weeks. Will never go there again or buy another car... there.

    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 2.0 out of 5
    September 10, 2014

    Hello. I have bought many cars at car max and sold them many cars as well. My service person was a female named kiko. She was great and called me back... just about every day to tell me what was wrong and the finished work completed. Now as for trying to contact someone at there service center that was impossible. The recording says they are busy at the moment and trying to talk to someone is nearly impossible. Beware..... other than that service work is great quality. I will still buy from them as long as they work the bugs out of service.

    3.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    7 people out of 7 found this review helpful. Did you?
  • 1.0 out of 5
    January 24, 2013

    No haggle prices coupled with higher prices than franchised dealers is not a formula that encourages me to do business with them. I made an appointment... and came a long distance to see a specific car. When I arrived it took them 40 minutes to find the car and it was not in the condition as described. The car's condition didn't come close to supporting their offer price. I wound up at a Toyota dealer and bought a better condition, lower mileage, better warranty Prius for a lot less money.

    1.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    8 people out of 9 found this review helpful. Did you?
    Dealer Response

    Thank you for giving us feedback. We're always tring to improve on our processes. I'll make sure the right people see this! Thanks again. ~bridget

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