CarMax Virginia Beach

My experience was very pleasant, I found the vehicle I wanted and I bought it, very easy process

Offer a "guaranteed" trade-in price but when you get their, they'll short by $1000. They "purchase" your vehicle and claim they'll satisfy the balance on the loan, then short the payoff and expect you to pay it. They also tell you to continue making your payments on your trade and they'll reimburse you. Then they reneg on that and tell you, you bank will reimburse you. Totally corrupt, backhanded business. Stay away.

Polite and very helpful, it was very quick and easy, I was highly impressed on how the dealers aren’t pushy like most dealers are. Highly impressed

Easiest buying a car expieranced I've ever had , ask for Bonnie. She was the greatest. Def recommend you won't leave disappointed great place!

Some is the employees were very helpful there was one in particular that was extremely rude. he showed very poor customer service and he may be the reason i will never visit that particular car max again. overall it was a somewhat helpful experience.

This dealership is by far one of the best I've been to, great attention to detail and great customer service. Also they're taking very good measures in this though time with the Corona Virus in maintaining social distance a much a posible.

The sale people were very knowledgeable , and was a pleasure to do business with. She had the service department clean the car prior to delivery and they did not half clean anything. The windows, interior seats, and carpet was not cleaned as good as previous car dealers had done. Overall Sale personnel are fine, Service personnel are not as good.