Reviews

Average Ratings

4.3
320 lifetime reviews. Includes reviews of Big Star Ford from DealerRater.com
  • Quality service & thorough!

    Friendly staff, quality service, stays true to their word!!would recommend!


    Show Full Review

    Friendly staff, quality service, stays true to their word!!would recommend!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Incompetent Service Department

    Terrible service department. Friends had warned me how bad it was and there are numerous bad reviews online including a D rating at the Better Bus...


    Show Full Review

    Terrible service department. Friends had warned me how bad it was and there are numerous bad reviews online including a D rating at the Better Business Bureau. I decided to give them a chance since they are close to my house and would be convenient if they weren't so terrible. About a year ago I did their 3 oil change deal and that went fairly smoothly. About 2 months ago I made an appointment online to have the modem on my car replaced as part of a Ford Field Service Action (FSA). I specifically stated in the online form that my appointment was to get the Ford FSA service. When I went to my appointment, the "service advisor" that was assigned to me had no idea what the FSA was and it was quite clear he had not bothered looking at the service request from my online appointment submission. Why have an online system if no body actually bothers looking at it? I was told they would have to order the part and it would take 7-10 days. I specifically asked if they would call me when the part came in and the "service advisor" said yes. The 7-10 days go by and no call. It is almost time to get my oil changed again and I am about to go out of town for a few weeks, so I decide to wait until after I get back and have the FSA and oil change done at the same time. I am now back in town and call to see if the part is in so I can set up an appointment. This is about 2 months after I was initially told they would order the part. I call the "service advisor" a few times and it goes to voice mail so I decide to call the service department. When I tell the person I am calling to check if the part has come in she looks me up in their system and apparently there is no mention of my service request. She calls the parts department. When she gets back to me she tells me not only has the part not been ordered but I would have to come in so they could look at my car and see what parts are needed. I would then have to come back in again after they ordered they parts. Why did the "service advisor" not have them look at my car 2 months ago when I initially started this process? Because the people working at this service department are totally incompetent and have no idea what they are doing. Unfortunately I still have 2 oil changes I have already paid for at their service center. I will go ahead and have them do the oil changes because, hopefully, that is something simple enough so they will not screw it up. I will be having the FSA done at a competent Ford service center because it is obvious these people have no idea what they are doing with anything more complicated than an oil change. Once I have my 2 oil changes I will be completely done with this service department. I strongly suggest that you avoid the frustration and go anywhere else for your automotive service needs.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Poor Integrity - Went Back on Their Own Agreed Deal
    July 21, 2017

    I???m highly disappointed with the integrity of this dealership. For my own credibility, (because I have little respect for enraged reviews withou...


    Show Full Review

    I???m highly disappointed with the integrity of this dealership. For my own credibility, (because I have little respect for enraged reviews without sufficient reason) I have personally purchased the following vehicles at the dealerships listed. I???m more than happy to discuss my experiences at any of these dealerships as I may have purchased more vehicles than tennis shoes in the past few years. 2004 Nissan Titan SE (Pre-owned ??? Allen Samuels Dodge in Katy) 2013 Ford Fusion Titanium (New ??? Helfman Ford in Stafford) 2014 Dodge Challenger R/T (New ??? Allen Samuels Dodge in Katy) 2014 Nissan Titan Pro-4x (New ??? Douglass Nissan in College Station) 2013 Ford Mustang GT/CS (Pre-owned ??? Patterson Auto Group in Wichita Falls, TX) 2015 Dodge Challenger R/T Scat Pack (New ??? Ryan Dodge in Sealy) I was very excited to look at a particular pre-owned car on the lot today and worked with Kevin Butcher. We went on two test drives, he gave me space to look over the car myself, then we returned to his desk to negotiate a sales price. There were several back and forth trips to the manager???s office, but ultimately, after I started to leave the dealership, I received a call from Kevin stating that his managers agreed to the said price, IF I return to purchase the car right now. Since this was the price I wanted and Kevin had the managers??? approval, I returned to the office to begin signing paperwork. I was fully committed to purchasing the car. They asked me to return to Kevin???s desk and had me wait for 10-15 minutes. I grabbed the keys and stepped outside to look over the car once again. Much to my surprise, Kevin met me at the door outside and told me, (Get this!) they couldn???t do the deal they just agreed to. After taking off work and spending four hours of my afternoon there, I can???t say much more than I am highly disappointed with the level of service, Big Star Ford has provided. I am personally in Sales and know that once you have agreed to a deal, it???s not right to go back on your handshake. I hope this helps anyone with intentions to purchase a vehicle here. I called and promised that I would write a review of my experience here, and this is me staying true to my word. Unlike the sales team at Big Star Ford in Manvel. -Sincerely, Chase A. Smolik

    Does not recommend this dealer

    Hide Full Review
  • Daugther first car
    July 11, 2017

    We had a cool experience with big star dealership I brought my daughter first car here, and I can tell you she loves her car. The service was awes...


    Show Full Review

    We had a cool experience with big star dealership I brought my daughter first car here, and I can tell you she loves her car. The service was awesome if I decided to buy a ford this will be where I come to Thanks for experience

    Does recommend this dealer

    Hide Full Review
  • Great experience with Buzz and Al meeting all of our needs.
    July 11, 2017

    We have a history with Buzz, but he was not there when we popped in. Al was eager to help and knowledgeable about the cars. He quickly explained t...


    Show Full Review

    We have a history with Buzz, but he was not there when we popped in. Al was eager to help and knowledgeable about the cars. He quickly explained that Buzz would return and call. In the meantime we were shown cars that we could compare and test drive. These two were a great team. Between them we got exactly what we asked for and were pleased with the deal. THANKS GUYS!!!

    Does recommend this dealer

    Hide Full Review
  • Good experience
    June 10, 2017

    Daniel Nguyen (sales man) was a lot of help. Very friendly and did not pressure any. Very knowledgeable, highly recommend his services. Great expe...


    Show Full Review

    Daniel Nguyen (sales man) was a lot of help. Very friendly and did not pressure any. Very knowledgeable, highly recommend his services. Great experience overall.

    Does recommend this dealer

    Hide Full Review
  • Horrible lying service department
    June 10, 2017

    Worst Ford service department in the country. Use Ron Carter in Alvin if you need servicing on your vehicle. Big Stars service department managers...


    Show Full Review

    Worst Ford service department in the country. Use Ron Carter in Alvin if you need servicing on your vehicle. Big Stars service department managers are habitual liars.

    Does not recommend this dealer
    Came in for service or repair

    Hide Full Review
  • Baiting
    May 15, 2017

    This person Ali at big star ford in Manvel told me on the phone that he will set an appointment for me come and test the vehicle I wanted and look...


    Show Full Review

    This person Ali at big star ford in Manvel told me on the phone that he will set an appointment for me come and test the vehicle I wanted and look over the trade in vehicle. I texted him that I'm on my way and he said "welcome". So I show up and I'm met by another person that didn't even know what I was doing there who told me that they SOLD the car last night. They then tried to sell me other cars. I walked out. They probably never had the car and was baiting to get you there. Extremely unprofessional and I would never give my money to these people.

    Does not recommend this dealer

    Hide Full Review
  • Kevin was the BOMB!!!
    April 6, 2017

    Great staff!!! Kevin was the awesomest! Very helpful, very courteous, very kind, very professional. I never saw him frown the whole time I was in ...


    Show Full Review

    Great staff!!! Kevin was the awesomest! Very helpful, very courteous, very kind, very professional. I never saw him frown the whole time I was in the dealership. He was on top of everything!!! He anticipated my every move. Pretty quick too! I would definitely come back again for my next car!!!!

    Does recommend this dealer

    Hide Full Review
  • Could be a scam....?
    March 31, 2017

    Big Star Ford - Manvel Texas. Experience started off OK but as with all previous dealerships I have purchased cars from the sales people love to p...


    Show Full Review

    Big Star Ford - Manvel Texas. Experience started off OK but as with all previous dealerships I have purchased cars from the sales people love to play on your emotions, leave you waiting forever and generally tell you a bunch of nonsense. This was no different. Anyway having agreed my trade in and a cash payment for the remainder I was ready to write a check. The dealership had all the necessary personal information etc. Then came what I can only class as a scam? Please complete this credit reference for your Title documentation. What rubbish. When I refused the salesperson showed his anger. So finally I did drive away with the car following 3 hours of absolute time wasting that I am sure they just did for the sake of it. Even the finance guy didn't try to sell me an extended warranty! All done I drove home only to realize my mistake of not having checked if the owners manual was in the glove box. Having spoken to two people on the phone and being promised a call back by the sales person I have yet to hear from them. Terrible. AVOID THIS PLACE is my advice. They are plenty of other garages where you will be treated better and they???d be happy for your business. Their thank you letter that arrived today stated I had chosen them as my local dealer! That is taking liberty and far from the truth. Footnote: tabled a note on BBB which got their attention immediately. So lets give credit where its due, some redemption is they answered that query admirably with regards paying for an owners manual which I appreciated. 9 days later the sales chap called and said one would be in the post with the missing battery tool. Thank you!

    Does not recommend this dealer

    Hide Full Review