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Reviews

Average Ratings

3.9
Average based on 29 reviews
  • Deborah

    The purchase experience was great. My sales person, Dwyane Daniels, was very knowledgeable and pleasant. He did an excellent job, especially when ...


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    The purchase experience was great. My sales person, Dwyane Daniels, was very knowledgeable and pleasant. He did an excellent job, especially when explaining the details of the vehicle. The manager that appraised my car, James Jackson, was very nice and took a moment to personally comment on the good condition of my trade-in. I am the proud owner of a 2016 Ford Platinum Expedition! Thanks Dwyane Daniels & Big Star Ford!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Teresa Hinojosa from Cypress Tx.

    Our family has bought several cars and trucks from David Premazon and Big Star Ford. The sales staff was great. The service Dept. Did a excellent ...


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    Our family has bought several cars and trucks from David Premazon and Big Star Ford. The sales staff was great. The service Dept. Did a excellent job. I have sent several friends and family members to the dealership and we have all had great experiences. David Premazon and his staff are on top of their game. We drive from one side of the city to the other just to go to Big Star Ford. The deal was always right for us. We got in and out really quick. The car buying process was painless.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Unsatisfied with Salesmen and Mangement

    I thought I purchased a 12 passenger 2016 Ford Transit Van. The van was purchased on May 2, 2016 as of June 9th have not gotten a payment book. Af...


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    I thought I purchased a 12 passenger 2016 Ford Transit Van. The van was purchased on May 2, 2016 as of June 9th have not gotten a payment book. After careful research it is possible that my vehicle may not be financed. Supposedly it was financed through Ford Motor Credit all my paperwork says Ford Motor Credit but after calling FMC it has not been financed. I've called several times to the dealership no one had the common courtesy to call me back with any explanation at all. I called FMC they stated that they will be calling the Dealership, but to no avail I have not received not one call. My phone calls have been unanswered. No one from the finance department has called, nothing has happen. I was referred to Big Star by a colleague we are in the same Assisted Living Business. I will never refer are suggest that anyone purchase a vehicle from this dealership if this is how the treat there customers.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
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  • My Experience at Big Star Ford

    Great experience! Alfred (sales) was excellent...very professional and helpful...found the perfect truck for me and walked me all the way through ...


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    Great experience! Alfred (sales) was excellent...very professional and helpful...found the perfect truck for me and walked me all the way through delivery. I'll be buying again (as long as Alfred is around)!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Joseph Prejean is an awesome salesman!!

    Joe was great!! He is very knowledgeable! The car I initially went into to buy was sold the previous day, but Joe worked hard to help me find a ne...


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    Joe was great!! He is very knowledgeable! The car I initially went into to buy was sold the previous day, but Joe worked hard to help me find a new vehicle which was a newer model and had low mileage that I think was even better than the 1st. I would recommend anyone to check him out if you are looking for a new vehicle. He was very thorough in going over the vehicle features as well as making sure I was informed and aware of what was going all at all times during the car buying process. He even followed up to check to see how things were going a few days later. This was the best sales experience I have had. I would rate it 5 stars!!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Joseph Prejean is a Sales Consultant

    If you 're shopping for a new car or truck I recommend Big Star Ford my salesman was name Joseph Prejean and he's the best at what he does. He's v...


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    If you 're shopping for a new car or truck I recommend Big Star Ford my salesman was name Joseph Prejean and he's the best at what he does. He's very knowledgeable and makes you feel comfortable while deciding on your choice of vehicle. Me and my girlfriend really enjoyed our time and the process was smooth and easy we got our vehicle of choice thanks to Joseph. If you're in the market for a new vehicle I recommend you shop at Big Star Ford and ask for Joseph he will take great care of you

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • david gibson

    I talked to david Gibson at big star ford he is very knowledgeable about the cars he is saling he was very attentive to my wants and concerns abou...


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    I talked to david Gibson at big star ford he is very knowledgeable about the cars he is saling he was very attentive to my wants and concerns about the f250 i was looking at he is a very nice man i will surely return

    Shopped for a new car
    Does recommend this dealer
    Did not make a purchase
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  • Nancy Talasek

    Milo Harris, Sales Consultants, with Big Star Ford met me when I drove up. He made his self aware of my special needs for my physically challenged...


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    Milo Harris, Sales Consultants, with Big Star Ford met me when I drove up. He made his self aware of my special needs for my physically challenged daughter, how I drive and personal wants and needs. I like the term of Sales Consultant instead of Salesman because I did not get treated as I have in past years. Milo listened to me, checked several models of vehicles and presented me a group of vehicles to show me. He took me on a test drive. He explained the features of the vehicle, the safety features and the comfort features. When I arrived to take delivery of my new auto, it was detailed and ready to roll. He took the time to show me the operation manual and how to adjust the features of the car for my comfort and safety. He set up my Blue Tooth and adjusted my radio to my needs. He took time to teach me about the controls on the steering wheel. The whole dealership staff were welcoming and knowledgeable. I plan on driving my FORD for a very long time but if I am blessed to need another car I will find Milo and the great service team at Big Star Ford

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Recent purchase Sept 2015

    We just purchased a 2016 F250. Dwayne Daniels was an excellent sales consultant. He was attentive and extremely helpful. In no time we had worked ...


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    We just purchased a 2016 F250. Dwayne Daniels was an excellent sales consultant. He was attentive and extremely helpful. In no time we had worked out a great deal on our new truck.

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Joseph Prejean Is A Great Salesman

    i went in to find a car for a reasonable price and the homie Joseph got me taken care of.


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    i went in to find a car for a reasonable price and the homie Joseph got me taken care of.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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