Bergstrom GM of Neenah

2.8 out of 5 2.8
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:00 AM - 8:00 PM

Bergstrom GM of Neenah Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 8:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2009

At Bergstrom Automotive, we strive to be the recognized leader of guest service through our commitment to treat everyone

...

like family. You deserve complete peace of mind when it comes to owning your vehicle, regardless of whether it is new or pre-owned. We pledge to provide the finest personal service and facilities for our guests. As Wisconsin?s #1 Automotive Retailer, we support communities throughout the state with 25 Bergstrom locations, representing more than 35 brands. Every pre-owned vehicle we sell goes through an extensive certification process. We are committed to making sure you will be treated as one of the Bergstrom family.

"Upfront Pricing - Fast & Caring"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

2.8 out of 5 2.8
166 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    October 29, 2019

    Bergstrom Cadillac Neenah is a joke- Don't waste your time with this 3rd rate operation. Lowball trades Sales Mgr as zero energy to sell a new cadillac... Don't waste your time

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi John. Thanks for your feedback. Sorry for the frustrating experience.

  • 1.0 out of 5
    October 22, 2019

    Lady at the service department was very rude on the phone! Tried to set up an appointment to get my radio looked at which the appointment never got set... up! The lady at the service department kept telling me she couldn't help me because she couldn't find myself or my vehicle in the system! I bought my vehicle from Bergstrom GM of Neenah roughly 2 years ago, just had it in 2 1/2 months ago getting looked but yet they couldn't find my vehicle or me in the system?!?! I'm now going through a more professional location that is actually willing to help!! I will never be back to this location and I doubt I will every buy another vehicle from Bergstrom.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Samantha. Thanks again for your feedback. Sorry for the frustrating experience.

  • February 5, 2018

    it there to see the vehicle I was interested in but everyone was very helpful over the phone and through email. Still intend to go up there if they still... have the car when I am better.Al

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you Mark!

  • 4.0 out of 5
    November 3, 2018

    I emailed them on a car to look at. They called to explain the car isn't available as major problems and going to auction. Then he offered other vehicles... trying to help me find a used car I may be interested in. At the time, they didn't have a car; but so appreciated how they reached out to me.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 28, 2017

    I was looking at a gmc and they were so helpful and did not pressure me into buy anythin

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Cdog!

  • 4.0 out of 5
    July 6, 2017

    We where told we had 4 free oil changes -only after the 3rd one was done did they tell us -opps need to pay for this one - Sorry - They should have been... upfront & said hey we screwed up .

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for the feedback Paul. Sorry for the frustration.

  • 5.0 out of 5
    June 17, 2017

    We were at Neenah for a funeral - we live in Kansas. Our engine light came on during our trip to Neenah. Mark Bogan and his service team allowed us to... be immediately serviced because of our situation. We were also provided with a rental car. Within a few hours of bringing our car in to Bergstom, we received atext message from Mark saying our car was fixed and ready for pickup. Mark handled our warranty issues and we were quickly back on our way. This was perhaps the most polite, quick and most efficient service that I have ever received - especially during a tramatic time for my family. Please give my heart-felt thanks to Mark and the service team.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    January 18, 2017

    Scott S. was a pleasure to deal with. We purchased 2 new trucks in the past month from him for our business, and he made sure things were simple and easy... for us throughout the entire process. Will definitely be giving Scott a call next time we are looking for another vehicle!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for the great feedback Peter! Appreciate your business.

  • 5.0 out of 5
    December 22, 2016

    Logan was an amazingly helpful sales person, before, during, and after the sale! Best experience I've ever had buying a car. Thanks Bergstrom for putting... the customer first in everything you do!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Joel! Glad we were able to get you in the right car and Logan was able to help you through the process.

  • 5.0 out of 5
    November 7, 2016

    Our service advisor, Andrea Thompson, was terrific. Extremely polite and efficient, a true asset for your company. I think she could be a manager one day... for you.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for the review Dave!

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